Customer Onboarding Specialist French Market
Share
Job Location:
Monthly Salary:
Posted on:
30+ days ago
Vacancies:
1 Vacancy
Job Summary
At Amenitiz were on a mission to simplify hospitality management - empowering over 15000 independent hoteliers to run smarter not harder.
Were more than just another SaaS scale-up. Were revolutionizing one of the worlds oldest industries. Backed by over $80M from top-tier VCs who support disruptive giants like Alibaba Toast Zendesk Delivery Hero Revolut and Loom weve been recognized as a TravelTech Titan and one of Wireds hottest start-ups.
From our Barcelona HQ we turn bold ideas into real impact ownership into innovation and collaboration into results that matter - every single day.
About the role
As a Customer Onboarding Specialist youll be one of the first people our customers interact with after joining Amenitiz. Youll play a key role in helping hoteliers and property owners start their journey with confidence guiding them through our platform and making sure they see real value from day one.
This is a hands-on customer-facing role where your work has a direct and visible impact on customer satisfaction and product adoption. Youll be supported by a Team Lead and work closely with your team using clear processes and tools while growing your skills in SaaS and customer experience.
- Help new customers successfully launch with Amenitiz and feel confident using the platform from the very beginning.
- Train and support hoteliers in a practical and engaging way helping them become autonomous users.
- Build strong relationships with your assigned customers and contribute directly to their satisfaction and retention.
- Be a reliable point of contact during onboarding understanding customer needs and helping them find the right solutions.
- Collaborate closely with your Team Lead and teammates to deliver a smooth and consistent onboarding experience.
- Share customer feedback and ideas with the team to continuously improve how we onboard new clients.
- You are a native French speaker with outstanding communication skills in English and you are fluent in at least one of the following languages: Spanish Italian or Portuguese.
- You have 1 years of experience in a customer-facing role. Experience in the travel tech industry is a strong plus.
- You enjoy helping people explaining things clearly and making complex topics easy to understand.
- You are curious proactive and comfortable asking for support and feedback.
- You are empathetic customer-oriented and able to adapt your communication style to different people.
- You are organized reliable and motivated to learn and grow in a team environment.
- You are proficient in Excel; experience with tools such as Stripe Notion and Intercom or Zendesk is a plus.
Our Benefits
- Competitive salary - We recognize your hard work and celebrate your success with exciting performance-based incentives.
- Comprehensive health & wellness coverage - Your physical and mental well-being matter and weve got you covered.
- Stock options - Be a part of our success with real ownership in Amenitiz.
- Get paid whenever you want - No need to wait until the end of the month - access your salary anytime.
- Flexible benefits - Save on meals childcare transportation and training with our tailored remuneration options.
- Grow with us - Join a dynamic fast-growing and international team (35 nationalities) with limitless career opportunities.
- Fuel your curiosity - Well buy you ANY book you want plus weve built an inspiring library to keep your learning on track
Apply now to join our team and be a part of our exciting journey at Amenitiz!
Required Experience:
IC
