Customer Onboarding Specialist French Market

At Amenitiz were on a mission to simplify hospitality management whether its in the bustling streets of Paris or the serene Uyuni Salt Flats of Bolivia.

Empowering over 14000 hoteliers worldwide were more than just another SaaS scale-up. Were revolutionizing one of the worlds oldest industries. With over $50 million raised from top-tier VCs who back disruptive giants like Alibaba Toast Zendesk Delivery Hero Revolut and Loom weve been recognized as a TravelTech Titan and one of Wireds hottest start-ups.

At our Barcelona office we turn positivity into progress ownership into bold ideas and collaboration into results that matter. Every day we push boundaries celebrate growth and create an environment where our people can thrive make an impact and shape the future together.

• Help new customers successfully launch with Amenitiz and feel confident using the platform from the very beginning.
• Train and support hoteliers in a practical and engaging way helping them become autonomous users.
• Build strong relationships with your assigned customers and contribute directly to their satisfaction and retention.
• Be a reliable point of contact during onboarding understanding customer needs and helping them find the right solutions.
• Collaborate closely with your Team Lead and teammates to deliver a smooth and consistent onboarding experience.
• Share customer feedback and ideas with the team to continuously improve how we onboard new clients.

• You are a native French speaker with outstanding communication skills in English and you are fluent in at least one of the following languages: Spanish Italian or Portuguese.
• You have 1 years of experience in a customer-facing role. Experience in the travel tech industry is a strong plus.
• You enjoy helping people explaining things clearly and making complex topics easy to understand.
• You are curious proactive and comfortable asking for support and feedback.
• You are empathetic customer-oriented and able to adapt your communication style to different people.
• You are organized reliable and motivated to learn and grow in a team environment.
• You are proficient in Excel; experience with tools such as Stripe Notion and Intercom or Zendesk is a plus.

Our Benefits

• Competitive salary - We recognize your hard work and celebrate your success with exciting performance-based incentives.
• Comprehensive health & wellness coverage Your physical and mental well-being matter and weve got you covered.
• Stock options Be a part of our success with real ownership in Amenitiz.
• A vibrant office in the heart of Barcelona Our spacious office comes with daily fresh fruit great coffee after-work drinks and a nice patio with endless sunshine.
• Unforgettable team experiences From sailing the Mediterranean and Cirque du Soleil shows to poetry cooking and magic workshops we love bringing the team together.
• Get paid whenever you want No need to wait until the end of the monthaccess your salary anytime.
• Flexible benefits Save on meals childcare transportation and training with our tailored remuneration options.
• Grow with us Join a dynamic fast-growing and international team (35 nationalities) with limitless career opportunities.
• Fuel your curiosity Well buy you ANY book you want plus weve built an inspiring library to keep your learning on track.

If youre a strategic thinker with a passion for driving growth and innovation we want to hear from you! Apply now to join our team and be a part of our exciting journey at Amenitiz!