Senior Product Adoption Consultant Integrated Procurement

Career Area:

Job Description:

Your Work Shapes the World at Caterpillar Inc.

When you join Caterpillar yourejoining a global team who cares not just about the work we do but also about each other. We are the makers problem solvers and future world builders who are creating stronger more sustainable communities. We dontjust talk about progress and innovation here we make it happen with our customers where we work and live. Together we are building a better world so we can all enjoy living in it.

Cat Digital is the digital and technology arm of Caterpillar Inc. leveraging the latest technologies to build industry leading digital solutions for our customers and over 1.5 million connected assets worldwide our teams use data technology advanced analytics telematics and AI capabilities to help our customers build a better more sustainable world.

Job Summary:
The Senior Product Adoption Consultant; Integrated Procurement serves as the primary liaison between customers Cat dealers and Caterpillars Digital and eCommerce teams. This role ensures that customers successfully adopt implement and optimize Cat IP solutions enabling seamless procurement workflows between customer systems and Cat dealer systems.

Working with industry reps dealers and the Cat IP product team the Cat IP PAC helps guide customers through the full lifecycle of a Cat IP connectionfrom initial interest and process mapping through approval onboarding and ongoing supportdriving efficiency accuracy and customer satisfaction across global procurement operations.

What You Will Do:

Customer Engagement & Relationship Management

• Serve as the primary customer-facing contact for organizations pursuing Cat IP integrations.
• Lead conversations with customers regarding readiness timing scope and expected outcomes of Cat IP projects.
• Support customers in understanding the value of Cat IP including reduced transaction costs streamlined workflows and improved order accuracy.

Cat IP Analysis Process Mapping & Requirements Gathering

• Meet with customers and dealers to understand their procurement processes system capabilities and desired transactions and outcomes.
• Guide customers and dealers through an Analysis Phase and completion of the Cat IP Process Map including the customer and dealer worksheets and transaction selections.
• Validate customer and vendor contacts transaction types in scope and workflow details needed for integration kickoff.

Project Coordination & Stakeholder Alignment

• Collaborate closely with Cat industry reps Cat dealers and Cat IP project managers and onboarding analysts to drive timely project initiation and execution.
• Monitor project progress and follow up with internal teams and customers to keep approvals onboarding and kickoff tasks on schedule.

Integration Kickoff & Onboarding Support

• Prepare customers for Integration Kickoff meetings by ensuring Process Maps and contacts are complete and accurate.
• Work with Cat Digital onboarding teams to ensure customers procurement systems (SAP Oracle Ariba Coupa Jaggaer Proactis etc.) align with Cat IP capabilities and dealer systems.
• Participate in and support customerdealer project status meetings when appropriate.

Education Enablement & Resource Delivery

• Provide customers and internal partners with relevant Cat IP learning materials demos and documentation. (Example: delivering demo videos or IP workflow presentations.)
• Direct customers dealers and internal teams to Cat IP resources such as and official IP documentation.

Continuous Improvement & Feedback

• Capture customer feedback on procurement workflows to improve future integrations.
• Identify opportunities to streamline processes reduce onboarding friction and enhance customer value.

What You Will Have:

• Customer Focus: Knowledge of the values and practices that align customer needs and satisfaction as primary considerations in all business decisions and ability to leverage that information in creating customized customer solutions.
• Decision Making and Critical Thinking: Knowledge of the decision-making process and associated tools and techniques; ability to accurately analyze situations and reach productive decisions based on informed judgment.
• Effective Communications: Understanding of effective communication concepts tools and techniques; ability to effectively transmit receive and accurately interpret ideas information and needs through the application of appropriate communication behaviors.
• Relationship Management: Knowledge of relationship management techniques; ability to establish and maintain healthy working relationships with clients vendors and peers.
• Technical Excellence: Knowledge of a given technology and various application methods; ability to develop and provide solutions to significant technical challenges.

Considerations For Top Candidates:

• Strong understanding of procurement processes B2B integrations and eCommerce workflows between customers and dealers.
• Ability to interpret and communicate technical process maps across customer and dealer teams.
• Experience working with procurement systems (e.g. SAP Ariba Coupa Oracle Jaggaer etc.) is beneficial.

Summary Pay Range:

Compensation and benefits offered may vary depending on multiple individualized factors job level market locationjob-related knowledge skills individual performance and experience. Please note that salary is only one component of total compensation at Caterpillar.

Benefits:

Subject to plan eligibility terms and guidelines. This is a summary list of benefits.

• Medical dental and vision benefits*

• Paid time off plan (Vacation Holidays Volunteer etc.)*

• 401(k) savings plans*

• Health Savings Account (HSA)*

• Flexible Spending Accounts (FSAs)*

• Health Lifestyle Programs*

• Employee Assistance Program*

• Voluntary Benefits and Employee Discounts*

• Career Development*

• Incentive bonus*

• Disability benefits

• Life Insurance

• Parental leave

• Adoption benefits

• Tuition Reimbursement

* These benefits also apply to part-time employees

Any offer of employment is conditioned upon the successful completion of a drug screen.

Caterpillar is an Equal Opportunity Employer Including Veterans and Individuals with Disabilities. Qualified applicants of any age are encouraged to apply.

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