Bilingual Senior Client Delivery Analyst ()
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Job Location:
Monthly Salary:
Posted on:
9 hours ago
Vacancies:
1 Vacancy
Job Summary
How Youll Make an Impact:
You will play a key role in delivering reliable secure and scalable technology solutions that support business operations across Sodexo locations. Youll lead and support IT service initiatives ensure network and infrastructure standards are met and act as a technical escalation point while coordinating with internal teams and external partners.
As a Bilingual Senior Client Delivery Analyst you will:
- Coordinate support and participate in ITSM projects including new unit openings technology refreshes as well as localization of global initiatives.
- Provide guidance and support to team members for any challenges issues and projects such as sharing best practices resolving technical problems and collaborating on tasks.
- Define and maintain technical standards for in-unit network infrastructure ensure all systems comply with PCI DSS standards.
- Design implements maintain and document in unit network infrastructure including firewall switch and access point configuration.
- Develop workflows and functional requirements documentation to improve operational processes.
- Evaluate existing tools and operational processes to determine gaps develop improvement plans and adapt to emerging new technologies for segment related needs.
- Proficiency in troubleshooting networks project management and the ability to manage multiple priorities is essential.
- Coordinate and manage external vendors and contractors (ISP Network and power cabling 3rd party smarthands etc.) ensuring services are being delivered on time.
- Provide L2/L3 support for PC servers and network infrastructure enduser and field technical support including bilingual support and onsite assistance for regional offices and field units through service request and incident handling processes.
- Configure image and deploy hardware including PCs printers and clocks; perform repairs and advanced troubleshooting.
- Execute onsite technology implementations such as physical network setup cable runs and installation of routers switches and firewalls.
Qualifications :
What Youll Need to Succeed:
- Fluently bilingual in English and French conversation
- Valid drivers license and access to a reliable vehicle as travel to client locations is required
- Bachelors degree in business technology or a related field with a minimum of 5 years experience supporting server and networking equipment
- Industry certifications such as CompTIA Network CCNA Microsoft ITIL or PMP are considered an asset
- Strong technical troubleshooting and project management skills
- Ability to provide Level 3 support to end users for PCs software and hardware
- Strong customer service and communication skills
- Ability to develop and/or modify moderately complex information systems
- Understanding of applicable business systems and industry requirements
- Ability to act as a resource and consultant to internal and external customers
- Proactive self starter approach with the ability to independently identify issues gather requirements and translate business needs into clear technical direction.
- Strong analytical and problem solving abilities including root cause analysis designing solutions operationalizing them and closing process gaps from discovery through full resolution.
- Exceptional attention to details and prioritization skills producing clear documentation and effectively balancing hands on tasks with higher level project work.
Additional Information :
What Makes Sodexo Different:
Working with Sodexo is more than a job; its a chance to be part of something greater because we believe our everyday actions have a big impact. Youbelong in a company that allows you toactwith purpose andthrivein your own addition we offer:
- Flexible work environment
- Competitive compensation & great employee benefits
- Training and development programs
- Countless opportunities for growth
- Corporate responsibility & sustainability
- An award-winning employer for Sustainability Diversity & Inclusion Corporate Social Responsibility and much more. View Sodexos latest awardshere
- And so much more!
Sodexo is committed to Employment Equity and Diversity. We do not discriminate against any employee or applicant for employment because of national origin race religion ethnic group age disability gender sexual preference sexual or gender identity status as a veteran or any other federal provincial or local protected class.
We welcome and encourage applications from people with is available on request from candidates taking part in all aspects of the selection process.
Sodexo is committed to providing a safe and healthy working environment for our team members customers clients contractors business partners guests and members of the public with whom we regularly interact. We require that all new hires in hospitals long term care facilities and senior homes to be fully vaccinated against COVID-19 and may require any other new hires to be fully vaccinated based on the location and scope of their employment.
Thank you for your interest in Sodexo.
Please note that only those candidates under consideration will be contacted.
Curious to learn more Discover why Sodexo is more than just a job - follow us on social!
Instagram:@SodexoCanada
LinkedIn:Sodexo Canada Careers
Facebook:Sodexo Canada
SodexoSJP
Remote Work :
Yes
Employment Type :
Full-time
Key Skills
- Administrative Skills
- Time Management
- Diplomatic Skills
- Listening Skill
- Languages Fluency
- Organizational Skill
- Pressure Management
- Discipline Skills
- Communication
- Relationship Management
- Client Services
- Flexibility
- IT Skill
- Orderly Condition
- Secretarial Skill
About Company
Grow your career with a company that shares your passion! Our Campus Division has an exciting new opportunity to join the Sodexo team as our next Campus Rotational Chef. Sodexo offers a competitive salary range between $70,000.00 - $75,000.00 with Extended Benefits offered from day o ... View more
