Sr Staff Software Engineer

Were seeking a senior technical leader to shape the future of ServiceNows developer experience. Youll work on the ServiceNow IDEa web-based VSCode fork that serves as the foundation for our Build Agent an agentic AI product that empowers and enhances developer productivity.

This is a full-stack role (Java backend TypeScript frontend) where youll architect and build core features that directly impact how thousands of developers build on the ServiceNow platform. Youll own significant technical initiatives end-to-end set engineering standards for the team and work cross-functionally with design product and AI teams to define what modern AI-assisted development looks like.

Youll be both a hands-on engineer diving deep into complex technical challenges and a strategic leader who keeps the bigger picture in focusdriving outcomes not just deliverables. This role requires someone who leads by example takes ownership beyond their immediate scope and is energized by building developer tools that multiply the impact of others across the platform.

Qualifications :

Leadership & Accountability

• Proven experience leading technical teams (5 members) or in a formal management capacity
• Demonstrated track record of owning outcomes end-to-end not just deliverables
• Natural sense of accountability and responsibility for project success beyond individual contributions

Cross-Functional Collaboration & Strategic Vision

• Extensive experience partnering with design product and business stakeholders
• Strong communication skills with ability to translate technical concepts for non-technical audiences
• Strategic mindset with understanding of how individual work connects to broader business objectives
• Takes ownership of shaping and influencing the bigger picture not just executing within it

Technical Excellence & Cultural Leadership

• Commitment to code quality engineering best practices and technical hygiene as core responsibilities
• Track record of establishing and maintaining high standards for team deliverables
• Proactive see it own it mentalitywilling to address gaps fix issues and improve processes regardless of whether its your job
• Leads by example in creating and maintaining excellent engineering culture
• No task too small if it needs doing; willing to roll up sleeves when the team needs it

TypeScript Expertise

• Deep understanding of TypeScripts type system generics and advanced typing patterns
• Extensive experience debugging and resolving compiler errors across large TypeScript codebases
• Expert knowledge of type declarations and modules: ambient . files module augmentation ESM vs CommonJS
• Proficiency with TypeScript tooling and configuration: tsc ts-node linting (eslint typescript-eslint) and formatting (prettier)
• Strong understanding of cross-environment concerns: DOM typings typings event handling and runtime compatibility
• Experience with build and integration tools: bundlers (esbuild vite webpack) and type-safe APIs/contracts (zod io-ts)

JavaScript & Runtime Fundamentals

• Deep understanding of AST structure node types and traversal patterns
• Proficiency with source maps and debugging transformed code
• Expert knowledge of the JavaScript event loop microtasks vs macrotasks and asynchronous behavior
• Experience with Web Workers Service Workers and Shared Workers
• Strong grasp of ES Modules bundlers (Webpack Rollup Vite) and tree-shaking optimization
• Understanding of JSON structured cloning and serialization techniques
• Knowledge of feature detection and polyfilling strategies

Proficiency

• Expertise with core APIs: fs path http events stream buffer crypto
• Deep understanding of async patterns: event loop promises async/await timers and error handling
• Strong knowledge of module systems: ESM vs. CommonJS module resolution and caching behavior

For positions in this location we offer a base pay of $171900 - $300800 plus equity (when applicable) variable/incentive compensation and benefits. Sales positions generally offer a competitive On Target Earnings (OTE) incentive compensation structure. Please note that the base pay shown is a guideline and individual total compensation will vary based on factors such as qualifications skill level competencies and work location. We also offer health plans including flexible spending accounts a 401(k) Plan with company match ESPP matching donations a flexible time away plan and family leave programs. Compensation is based on the geographic location in which the role is located and is subject to change based on work location.

Additional Information :

Work Personas

We approach our distributed world of work with flexibility and trust. Work personas (flexible remote or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work and their assigned work location. Learn more here. To determine eligibility for a work persona ServiceNow may confirm the distance between your primary residence and the closest ServiceNow office using a third-party service.

Equal Opportunity Employer

ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race color creed religion sex sexual orientation national origin or nationality ancestry age disability gender identity or expression marital status veteran status or any other category protected by addition all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements. 

Accommodations

We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process or are unable to use this online application and need an alternative method to apply please contact for assistance. 

Export Control Regulations

For positions requiring access to controlled technology subject to export control regulations including the U.S. Export Administration Regulations (EAR) ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities. 

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Remote Work :

No

Employment Type :

Full-time