Support Engineer to Steelwrist

Worcester County, MD - USA

Monthly Salary: Not Disclosed

Posted on: 13 hours ago

Vacancies: 1 Vacancy

Job Summary

We are experiencing rapid growth and are expanding our North American operations to better support our customers.

The Opportunity

We are looking for a proactive and detail-oriented Support Engineer based in Oregon or Washington. This is a remote role with a mix of home office work and travel mainly across the Northwest region with occasional travel throughout the United States and Canada.

Key Responsibilities

Perform installations service and support visits at customer and dealer locations

Plan and deliver installation and technical training for dealerships

Handle customer support cases via email and phone in collaboration with the support team

Support warranty claim administration and process NCR (Non-Conformance Report) documentation

Collaborate across departments to ensure smooth information flow and execution

Contribute to a culture of continuous improvement and high customer satisfaction

Qualifications

A proactive can-do attitude and willingness to learn

Strong mechanical electrical and hydraulic knowledge

Experience working with heavy equipment

Excellent communication and interpersonal skills

Basic proficiency with Microsoft Office or Google Workspace

Strong attention to detail and a structured professional work style

Ability to multitask and adapt in a fast-paced environment

Experience in a similar technical support or field service role is a plus

What We Offer

Competitive salary and 401(k)

Company vehicle

Comprehensive health dental and vision insurance

Thorough product training and ongoing support

Opportunity to work with cutting-edge excavator technology

A collaborative team culture

An environment that encourages open discussion and new ideas

Our Culture

At Steelwrist we value simplicity responsiveness and speed. We are a results-driven team that also believes in having fun while achieving success. If you have an entrepreneurial mindset and enjoy networking troubleshooting and solving technical challenges youll fit right in.

Ready to join a company thats transforming excavator efficiency Apply today.

Steelwrist is revolutionizing the way excavators work. Our world-class productsincluding tiltrotators quick couplers and work toolsboost productivity by 2040% for construction professionals worldwide.We are experiencing rapid growth and are expanding our North American operations to better support o...