Customer Service Supervisor

Singapore - Singapore

Monthly Salary: Not Disclosed

Posted on: 10 hours ago

Vacancies: 1 Vacancy

Job Summary

About Toll Group

At Toll we do more than just logistics - we move the businesses that move the world. Our 16000 team members can help solve any logistics transport or supply chain challenge big or small. We have been supporting our customers for more than 130 years. Today we support more than 20000 customers worldwide with 500 sites in 27 markets and a forwarding network spanning 150 countries. We are proudly part of Japan Post

Looking for a Customer Service Supervisor with at least 3 years of experience in the logistics sector.

Job Description:

-Perform order processing operations in compliance to rating principles as well as operator variations

-Perform documentation for order processing activities

-Perform stock transfer / system transaction in WMS

-Monitor cargo handling schedules to ensure timelines are complied with

-Perform system receipt of cargo

-Validate documentation and escalate non-conformities

-Identify operational shortfall and escalate

-Perform continuous improvement activities

-Propose practical performance improvement solutions

-Manage appropriate mitigating actions / plans to manage lapses in delivery of logistics services

-Prepare reports for customers and operations

-Perform billing process collate KPI data for reporting

-Communicate requirements and activities to stakeholders

-Work with allocated resources to ensure service delivery

-Identify and escalate risk factors that impact efficiency

-Operate systems technology and electronic tools deployed (e.g. SAP WMS & etc.)

-Work with team members to support technology projects Power App for digitization

-Perform Workplace Safety and Health (WSH) activities to ensure

-Personal compliance to requirements

-Maintain safety health and operational quality standards

-Report safety concerns or suggest improvements

Job description Summary:

Order Management: Overseeing the end-to-end lifecycle of orders from initial entry into the WMS (Warehouse Management System) to final delivery.

Shipment Tracking: Monitoring freight movements and proactively notifying clients of delays port congestion or last-mile issues.

Inventory Liaison: Coordinating with warehouse staff to verify stock levels manage short-ships and handle RAs (Return Authorizations).

Documentation: Managing critical logistics paperwork including Bills of Lading (BOL) packing lists and commercial invoices.

Billing Support: Assisting with freight quotations and ensuring that storage or handling bills that are accurately recorded for invoicing.

What moves you

At Toll you can help play a vital role in delivering what matters. From food fuel medicine and rescue services we keep businesses and communities thriving. Every day brings change. We see that as an opportunity. To be curious. To ask the right questions. And build meaningful connections. Because finding new ways to solve problems is what we do. With a bold vision to expand our global reach our 16000 people bring a passion for progress. We collaborate in friendly caring teams supported by approachable leaders who give us the autonomy to quickly make decisions with impact. Learn and grow with industry-leading training alongside talented experts. Feel empowered to take on diverse challenges and new responsibilities to move you our customers and our world further.

Are you excited about this role but are concerned you dont meet all the requirements If you have similar skills and are willing to learn then we encourage you to apply anyway. We know that some people hesitate to apply for jobs unless they meet every single qualification. At Toll we value a diverse inclusive and authentic workplace so if youre interested in this role but your past experience doesnt align perfectly then please talk to us you may be just the right candidate for this or other roles we have coming up.

At Toll everyone is welcome including those of all ages ethnicities genders and abilities.

To find out more about us visit

You must be entitled to work in Singapore and be prepared to undertake pre-employment checks including a criminal history check and medical.

Required Experience:

Manager

About Toll GroupAt Toll we do more than just logistics - we move the businesses that move the world. Our 16000 team members can help solve any logistics transport or supply chain challenge big or small. We have been supporting our customers for more than 130 years. Today we support more than 20000 ...