Asst Port Exec (Customer Service) [Joining Bonus of 5,000 for Singaporeans and PRs]

Singapore - Singapore

Monthly Salary: Not Disclosed

Posted on: 10 hours ago

Vacancies: 1 Vacancy

Job Summary

Join us now to be eligible for a joining bonus of $5000!
(Terms & Conditions apply)

Job Description:

You will be part of a team that serves as the primary point of contact for customers providing real-time updates resolving job/shipment issues and coordinating internal operations and external stakeholders to deliver high service levels and achieving customer success.

Job Duties:

Respond to customer inquiries via phone email and chat regarding shipments customs status cargo delivery timelines and documentation.
Track shipments and provide proactive updates on status or delays.
Assist customers in creating service requests booking shipments and accessing tracking systems.
Coordinate with operations warehouse and transport teams to resolve issues.
Document all customer interactions and track open queries until completion to meet the required KPI.
Escalate complex or high-impact issues to team managers.
Follow up on pending issues and ensure timely resolution.
Support claims investigation by collecting required information from customers.

Requirements:

Diploma in any discipline
Prior experience in logistics or freight forwarding preferred
Strong communication and problem-solving skills
Familiarity with logistics documentation (e.g. BL packing lists invoices permits FTA certs)
Ability to work in a fast-paced detail-oriented environment
Proficient in Microsoft Office applications
Willing to work on a 5.5 days work schedule

*Only Shortlisted candidates will be notified.*

Join us now to be eligible for a joining bonus of $5000!(Terms & Conditions apply)Job Description:You will be part of a team that serves as the primary point of contact for customers providing real-time updates resolving job/shipment issues and coordinating internal operations and external stakehold...