Application Development Support Supervisor

Welcome to the City of Charlotte

Charlotte is Americas Queen City opening her arms to a diverse and inclusive community of residents businesses and visitors alike. Here you will find a safe family-oriented city where people work together to help everyone thrive. The mission of the City of Charlotte is to deliver quality public services and promote the safety health and quality of life for all residents.

Our guiding principles include:

• Attracting and retaining a skilled and diverse workforce

• Valuing teamwork openness accountability productivity and employee development

• Providing all customers with courteous responsive accessible and seamless quality services

• Taking initiative to identify analyze and solve problems

• Collaborating with stakeholders to make informed decisions

SUMMARY

Codes internally developed applications and/or configuring commercial-off-the-shelf (COTS) applications using programming scripting and database languages. Supports application testing deployment maintenance and evolution activities by correcting programming errors responding to scope changes and coding application enhancements. Supervises professional level employees (typically entry or experienced level) and may also supervise some para-professional employees. Sets goals and objectives for team members for achievement of operational results. Ensures policies practices and procedures are understood and followed by direct reports customers and stakeholders.

Minimum Qualifications

• High School diploma or equivalent and 11 year(s) of relevant experience;

• or 2 Year College degree and 9 year(s) of relevant experience;

• or Bachelors degree and 7 year(s) of relevant experience;

• or Masters degree and 5 year(s) of relevant experience.

• or an equivalent combination of education and relevant experience that provides the necessary knowledge skills and abilities to successfully perform the essential job duties

Essential Duties and Responsibilities

• Supervision & Team Leadership: Supervise and lead and contribute to complex Software Applications utilized by Public Safety teams assign work conduct performance evaluations provide coaching and ensure high-performance standards.

• GIS Public Safety Focus: Oversee the creation and maintenance of Public Safety GIS data (street centerlines address points fire hydrant locations emergency service response areas) and ensuring accuracy for Next-Generation 911.

• Application Administration: Manage the implementation and lifecycle of public safety applications such as Computer Aided Dispatch (CAD) Records Management Systems Scheduling systems SharePoint sites. Act as Liaison with software vendors for technical support enhancements and upgrades.

• Project Management & Development: Lead application implementation and development projects including creating customer web maps dashboards and automated scripting (Python SQL ESRI CAD RMS) to support first responders.

• Data base Management: Maintain SDE geodatabases ensuring data integrity and integration with public safety database systems.

• Stakeholder Engagement: Collaborate with Police Fire Medic County and State personnel to identify operational needs and align system capabilities with business objectives.

• Emergency Support: Assure and participate in a 24/7 on-call schedule to support critical public safety IT infrastructure.

• Budget & Strategy: Assist in developing IT budgets strategic plans and policies for public Safety IT services.

Technical Skills

Advanced proficiency with ESRI ArcGIS suite SQL Server and scripting languages (Python JavaScript)

CONDITIONS OF EMPLOYMENT

The Citys Background Check Policy requires background checks to be conducted on final internal or external candidate(s) applying for any position with the City of Charlotte. The type of information that will be collected as part of a background check includes but is not limited to: reference checks social security verification education verification criminal conviction record check and if applicable a credit history check sex offender registry and motor vehicle records check.

Background checks must be in compliance with all federal and state statutes such as the Fair Credit Reporting Act (FCRA). The checks must be consistent with the guidelines set forth by these laws requiring organizations to obtain a candidates written authorization before obtaining a criminal background report motor vehicle records check or credit report; and to properly store and dispose of information derived from such reports.

Final candidates must pass a pre-employment drug-screening test and physical examination. During the selection process candidates may be asked to take a skills test and/or participate in other assessments.

The City of Charlotte is an Equal Opportunity Employer and does not unlawfully discriminate on the basis of race religion color sex national origin marital status age disability sexual orientation political affiliation or on the basis of actual or perceived gender as expressed through dress appearance or behavior.

Our culture is to serve the community honorably.

HOW TO APPLY

Apply online.

Federal law requires employers to provide reasonable accommodations to qualified individuals with disabilities. Please tell us if you require a reasonable accommodation to apply for a job.

You are welcome to visit the City of Charlotte Human Resources Department lobby where self-service application kiosks are available. They are located in our office at 700 East 4th Street Suite 200 Charlotte NC 28202. We are open Monday through Friday from 9:30 a.m. to 3:30 p.m. (EST) excluding official City holidays.

For questions about your application or the hiring process please email .

The City of Charlotte is committed to making our services and programs accessible to all. Upon request auxiliary aids written materials in alternate formats language access and other reasonable accommodations or modifications will be provided. To make a request please fill out the Innovation & Technology ADA request form or call 704.336.4120.

BENEFITS

The City of Charlotte provides a comprehensive benefits package to eligible employees.

Clickhereto learn more about the City of Charlottes benefits.

The City of Charlotte is a drug and alcohol-free workplace.