LMS Application Support Analyst

Hoboken, NJ - USA

Monthly Salary: Not Disclosed

Posted on: 4 hours ago

Vacancies: 1 Vacancy

Job Summary

LMS Application Support Analyst

Location: Hoboken NJ Hybrid - Onsite 1x/week preferred Open to Remote but not preferance

Type: 6-8 Contract (with potential to expand to full-time)

Key Responsibilities

Provide Tier 2/3 application support for Canvas LMS
Troubleshoot LMS issues related to users courses enrollments permissions and access
Support students and faculty with LMS-related issues and questions
Manage and resolve tickets using Freshservice
Support and monitor LTI integrations and third-party tools connected to Canvas
Assist with LMS administration tasks (day-to-day management vs. heavy configuration)
Collaborate with internal teams on LMS-related initiatives and enhancements
Document issues resolutions and processes as needed
Take on new initiatives as the LMS environment evolves

Required Skills & Experience

Hands-on experience supporting Canvas LMS
Experience providing Tier 2/3 application support
Working knowledge of Freshservice or similar ITSM/ticketing tools
Familiarity with Workday (user provisioning integrations or downstream impacts)
Experience supporting LTI integrations
Strong troubleshooting and problem-solving skills
Excellent communication skills with both technical and non-technical users

Nice-to-Have / Bonus Skills

Experience with Canvas Catalog
Prior experience in a higher education environment
Exposure to LMS enhancement or optimization initiatives

Work Environment

Hybrid role: Onsite once per week preferred
Open to remote candidates
Primarily reactive support with opportunities to grow into project/enhancement work

LMS Application Support Analyst Location: Hoboken NJ Hybrid - Onsite 1x/week preferred Open to Remote but not preferance Type: 6-8 Contract (with potential to expand to full-time) Key Responsibilities Provide Tier 2/3 application support for Canvas LMS Troubleshoot LMS issues related to u...