Global VP, Professional Services

Artificial Intelligence. Actual Impact.

At Docebo were using AI to change how people learn at workand we mean actually change it. Were an AI-powered learning platform that helps organizations create deliver and manage training all in one place. But our real mission goes deeper: we help teams move faster work smarter and focus on the work that truly matters. Our platform is built with intelligent time-saving tools that personalize learning eliminate busywork and turn training from a checkbox into a superpower. The result Better experiences for learners and real results for businesses.

Were shaping the future of learning with a team that isnt afraid to challenge the status quo. If youre excited by the idea of using AI to make work-life better for real peopleyoull feel right at home here. And its not just what we build its how we show up. At Docebo our values arent just posters on the wallthey guide how we work every day. We call it the Docebo Heart: trust by default assume positive intent and create space for different perspectives to thrive.

So what are you waiting for Join 900 Docebians around the world and help us reinvent the way people learn because learning never stops.

About the Opportunity:

The Global Head of Professional Services is the most senior leader responsible for the vision strategy and execution of Professional Services at Docebo. This role owns the global services operating model and leads a multi-region organization through transformation scale and complexity.

This leader will oversee Regional VPs (North America and EMEA) a Services Sales organization a Global PMO and play a critical role in shaping Docebos partner ecosystem. The Global Head of Professional Services is accountable not only for delivery excellence but for retention adoption efficiency and profitability operating Professional Services as a strategic growth and value-creation engine for the business.

Responsibilities

• Define and execute the long-term vision and operating model for Professional Services in a rapidly evolving SaaS environment.

• Integrate services strategy with newly acquired product capabilities ensuring delivery models evolve with product complexity.

• Oversee global implementation and delivery across regions and delivery teams (internal and partner-led) ensuring consistent quality predictability and efficiency.

• Establish and mature delivery methodologies governance and standards that support scale without sacrificing customer outcomes.

• Drive the global PMO function to drive execution rigor forecasting accuracy and delivery transparency.

• Own capacity planning utilization strategy and global resource optimization.

• Own Professional Services P&L including revenue margin utilization and cost control.

• Partner closely with Sales leadership to design price position and sell services that accelerate customer value and improve retention.

• Ensure Professional Services directly contributes to improved NDRR and GDRR by accelerating time-to-value and long-term adoption.

• Act as an executive sponsor for strategic customers and complex high-risk engagements.

• Partner with Customer Success Support and Product to ensure seamless handoffs feedback loops and shared accountability for customer outcomes.

• Define and execute a clear partner services strategy to extend delivery capacity improve scalability and support global growth.

• Establish standards enablement and governance to ensure partners deliver to Docebo quality and outcome expectations.

• Balance internal delivery partner delivery and services sales to optimize margin coverage and customer experience.

• Lead and develop senior regional and functional leaders across a global organization.

• Build a culture of accountability operational excellence and continuous improvement.

• Serve as a trusted executive leader who can operate effectively in ambiguity change and high-growth environments.

Requirements

• 10 years of senior leadership experience (Director level or above) in Professional Services Consulting or Customer Delivery within a SaaS or enterprise software company.

• Proven experience leading global multi-region services organizations through scale and transformation.

• Demonstrated ownership of services P&L forecasting and operational optimization.

• Deep expertise in services operations delivery optimization and capacity planning.

• Experience designing and evolving services for complex highly technical products.

• Strong background partnering with Sales on services strategy deal execution and commercial outcomes.

• Strong background partnering with Product on delivery requirements product design and usage outcomes.

• Experience navigating acquisitions product expansion or significant organizational change strongly preferred.

Our Total Rewards Philosophy

Recognizing and rewarding the outcomes and behaviours that shape the future of learning.

Our Total Rewards Philosophy centers around three core areas to reward and care for our People:

• Rewarding Impact: We lead with competitive pay to reward the impact skills and traits that fuel our success.

• Fostering Holistic Wellbeing: We care deeply about and invest in the whole person with programs that support our peoples physical mental and financial well-being.

• Empowering Our Talent Culture: We build a culture of trust and empowerment by designing our rewards and benefits with transparency equity and flexibility enabling our people to do their best work and stay for the long haul.
  

Our Promise to You

• Financial Wellness: Own a piece of Docebo through our Employee Share Purchase Plan (ESPP) at a 15% discount plus a competitive compensation package.

• Your Well-Being Covered: Youll get access to health benefits so you can get the care you need when you need it.

• Rest Relax Repeat: Rest and recharge with paid vacation days two company-wide Docebo Days floating holidays for cultural celebrations and your birthday off!

• Family First: We provide coverage offering you time with your little one(s) so you can soak up all those precious moments. Fun fact: we had 30 Docebian babies join the family in 2025!

• Connections That Count: Connect with global communities through our Employee Resource Groups (including PRIDE DWA BIDOC and Green Ambassadors) and company-wide events that keep the fun rolling all year long.

• Fri-Yay: Kick off your weekends early with 4:30 PM Fridays (eligible employees only).

• Swag Central: Look fresh with your new-hire swag and enjoy access to our internal swag store to stay branded year-round.

About Docebo

At Docebo we create seamless AI-powered learning experiences for over 3000 customers worldwide. We have successfully achieved two IPOs (TSX: DCBO & NASDAQ: DCBO) been recognized as a top SaaS e-learning solution and are growing exponentially in the process. Were a global company with office across North America EMEA APAC and beyond. Our team is guided by six core valuesInnovation Simplicity Accountability Togetherness Curiosity and Impactthat shape everything we do. If this resonates with you now is the perfect time to join one of the fastest-growing learning technology companies in the world. Apply today!

Docebo is an Equal Employment Opportunity employer. We are committed to diversity and inclusion in our workforce. All qualified applicants and employees will receive consideration for employment regardless of their race colour religion sex (including pregnancy gender identity and sexual orientation) national origin citizenship status age disability genetic information or any other category protected under applicable law.

As a federal contractor Docebo is committed to the principles of affirmative action and equal employment opportunity for protected veterans and individuals with disabilities. Docebo does not discriminate because of protected veteran status or on the basis of disability and Docebo takes affirmative action to employ and advance in employment qualified protected veterans and individuals with disabilities.

Any individuals requiring a reasonable accommodation or would like to voluntarily disclose a disability or protected veteran status to assist with their employment application should send an e-mail to The email should also include the position youre interested in.

Required Experience:

Senior Exec