Helpdesk Operative

Manchester - UK

Monthly Salary: Not Disclosed

Posted on: Yesterday

Vacancies: 1 Vacancy

Job Summary

Job Description

Key Responsibilities

Helpdesk

Manage and operate the Helpdesk for commercial and residential occupiers logging tracking and resolving requests in line with SLAs.
Act as first-line support handling enquiries professionally and empathetically escalating issues where required.
Maintain accurate customer and property data in line with GDPR requirements.
Monitor Helpdesk performance identifying trends and opportunities for service improvement.
Prioritise requests with the customer service team to minimise disruption to occupiers.
Provide clear proactive updates to occupiers on request status delays and next steps.
Build strong relationships with occupiers understanding their needs across commercial and residential settings.
Liaise with internal teams managing agents contractors and suppliers to ensure timely and high-quality resolution.
Contribute to continuous improvement of Helpdesk systems processes and customer experience.

Business Support

Manage and accurately document approved business orders.
Support the Management Team with wellbeing and culture initiatives.

About You

Communication and interpersonal skills with a customer-focused approach.
Organisational time-management and problem-solving abilities.
Ability to manage multiple priorities in a fast-paced environment with attention to detail.
Confident handling customer queries complaints and disputes calmly and professionally.
Proactive adaptable and eager to learn and develop.
Comfortable working independently and collaboratively within a team.
Good administrative skills and working knowledge of Microsoft Office.
Strong written and spoken English.

Knowledge & Expertise

Analytical and organised with the ability to work under pressure.
Flexible self-motivated and positive toward change.
Team player with the ability to prioritise and multitask effectively.

Job DescriptionKey ResponsibilitiesHelpdeskManage and operate the Helpdesk for commercial and residential occupiers logging tracking and resolving requests in line with SLAs.Act as first-line support handling enquiries professionally and empathetically escalating issues where required.Maintain accur...