Service Support Operations Engineer
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Job Location:
Alcobendas - Spain
Monthly Salary:
Not Disclosed
Posted on:
Yesterday
Vacancies:
1 Vacancy
Job Summary
Are you passionate about technical environments and operational excellence Do you enjoy collaborating with crossfunctional teams and playing a key role between customers operations and technology
If so this could be your next career move!
If so this could be your next career move!
Responsibilities / Tasks
- Manage and analyze customer requests in collaboration with local Sales Technical Service teams and GEA Technology Centers ensuring accurate technical scope definition for quotations.
- Act as a technical reference for the Service Support team and customers becoming the main technical liaison with the Technology Centers.
- Drive the development of technical expertise and capabilities within the local service support team.
- Prepare and oversee quotations and order confirmations ensuring technical consistency accuracy and commercial alignment.
- Process and monitor orders returns and credit notes in SAP ensuring correct pricing and commercial conditions throughout the OrdertoCash cycle.
- Coordinate with Service Sales Logistics Procurement Finance and Technical Service.
- Support delivery shipping and invoicing processes managing exceptions and interacting with customers and suppliers when needed.
- Ensure data integrity and proactive maintenance of SAP master data (customers materials pricing).
- Identify process improvement opportunities and contribute to operational excellence and continuous improvement.
Your Profile / Qualifications
- Bachelors Degree in Engineering (Mechanical preferred).
- Experience in industrial or engineering environments (strong advantage).
- Proven operational experience with SAP (quotations order management deliveries returns billing).
- Fluent in Spanish and English; additional European languages are a strong asset.
- Familiar with logistics and invoicing workflows.
- High attention to detail and strong data accuracy especially in master data management.
- Ability to manage multiple priorities in demanding environments.
- Strong organizational communication and stakeholdermanagement skills.
- Customercentric serviceoriented and resultsdriven mindset.
We offer:
- Attractive compensation package aligned with experience responsibilities and international exposure.
- Private health insurance plan
- Employee Assistance Program
- Flexible working hours and a hybrid working model (up to two days per week remote).
- 23 days of vacation per year.
- Great work environment as part of a collaborative team
- Continuous internal training and career development opportunities both nationally and internationally.
- The opportunity to join a company recognized as a Top Employer 2026.
Did we spark your interest
Then please click apply above to access our guided application process.
Required Experience:
IC
Key Skills
- Foreign Office
- Analysis
- Banking Operations
- Corporate Finance
- Manual Testing
About Company
GEA makes an important contribution to a sustainable future with its solutions and services, particularly in the food, beverage and pharmaceutical sectors.
