Senior Jira Service Management Administrator (fmd)
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Job Location:
Monthly Salary:
Posted on:
8 hours ago
Vacancies:
1 Vacancy
Job Summary
Workload: 80100%
You read Jira and say Jee-ra. Your favorite sport is script-running. You believe in Rovo. For you both electric cars and nuclear energy belong to our future.
You are the person we are looking for!
Axpo is Switzerlands leading energy trading and production company with a large international footprint and a strong focus on technology and innovation. The Workflow Solutions team within Group IT is on a mission to improve business processes through automation and advanced technology.
Our ambition is to build the Enterprise Service Management solution of the future on the solid foundation of the Jira platform. For that we need you a person with proven experience on Atlassian products solid IT background passion for innovation and a genuine interest in the Energy business. Ready to come onboard
What you will do:
Design and implement workflows for IT as well as for other business functions like HR Facility Management Data Protection Finance on the Jira Service Management platform
Collaborate with cross-functional teams to analyze existing processes gather requirements and design solutions that enhance productivity and efficiency
Architect and implement workflows leveraging as much as possible out-of-the-box features as well as integration with other platforms in the Axpo IT landscape like SAP Azure
When needed customize Jira workflows screens fields permissions and notifications to meet the needs of various teams.
Create detailed technical documentation for workflows automations integrations and configurations
Develop and deliver training sessions and documentation for end-users.
Support the administration and management of Jira and Jira Service Management (JSM) instances including user management permissions and project configurations.
Implement and maintain Jira Service Management projects including service desk configurations SLAs and automation rules.
Provide technical support and troubleshooting for Jira and JSM users.
Stay up-to-date with the latest Jira and JSM features and best practices.
Evaluate and provide consulting for marketplace apps
Setup and maintain integrations between Jira and other systems
Use REST APIs to automate processes and support other teams on how to query these same APIs
What you bring & who you are:
Bachelors degree in computer science Software Engineering or related field or equivalent hands-on experience in place of formal education.
Atlassian Certified Professional certification
5 years of experience implementing processes on Jira and/or Jira Service Management.
Strong understanding of Jiras customization options such as workflows permissions notifications etc.
Experience with advanced customizations in Jira: Automation for Jira and Scriptrunner apps.
Experience using Jiras REST APIs and integrating Jira with other platforms
Experience with using Rovo or other AI solutions within Jira workflows
Knowledge of a programming language such as Groovy or Python is a plus.
Experience implementing ITSM in JSM or migrating from another ITSM system is also a plus.
Experience implementing non-IT processes in JSM is a plus.
About the team: We are a dynamic and diverse team within Axpo Group IT driven by innovation and collaboration. Together we aim to transform business processes and create impactful solutions.
Benefits:
At our company we strive to create a culture of continuous learning personal growth and inter- national community involvement. Were passionate about providing our employees with the tools and resources they need to succeed and were confident that youll love being part of our team!
Working Hours
We offer flexible working hours to accommodate your work schedule. 60% on remote and 40% at our offices in Madrid Torre Europa.
Meal allowances
You can enjoy delicious meals on us no matter if you are working remotely or on-site.
*Option to use it for public transportation or childcare instead.
Internet Compensation
We cover the cost of your home internet connection as we understand how essential connectivity is in the modern workplace.
Microsoft ESI Certifications
Access to the ESI (Enterprise Skills Initiative) program certification provides hands-on training for learning and enhancing technical skills and knowledge of Microsoft and Azure technologies.
Training courses
Our company is committed to helping our employees grow and develop their skills which is why we offer a variety of industry- specific training courses and a learning channel.
Gym Coverage
Stay active and healthy with our 90% coverage benefit which provides access to the nearby gym: Forus Selection to keep you energized throughout the day
Health Insurance
We take the health and well-being of our employees seriously which is why we offer a comprehensive health insurance plan and the option to extend it to your spouse and children.
At Axpo Group we are dedicated to fostering a culture of non-discrimination tolerance and inclusion. As an equal opportunity employer we welcome applications regardless of race and ethnicity gender identity and expression sexual orientation age disability as well as socioeconomic cultural and religious background. We are committed to ensuring a respectful and inclusive recruiting process and workplace for everyone.
Key Skills
- Leadership skills
- Communication skills
- Diary Management
- GAAP
- Accounting
- ocacle
- Payroll admin
- Performance Management
- Human Resources
- Supervising Experience
- Financial Planning
- Writing Skills
About Company
Axpo's ambition is to provide society with a sustainable future through innovative energy solutions. Axpo is the largest Swiss producer of renewable energy and an international pioneer in energy trading and the marketing of solar and wind power. More than 7,500 employees combine exper ... View more
