Operations Support Specialist
Share
Job Location:
Yearly Salary:
Posted on:
Yesterday
Vacancies:
1 Vacancy
Job Summary
Summary
Protect your homeland and defend your culture. Join USCIS Americas frontline defense against illegal foreign infiltration and fraud.
As an Operations Support Specialist you will assist management in administering a variety of programs policies and procedures provide advice guidance and instruction concerning administrative programs that include complex and sensitive issues and provide excellent customer service.
- Organizational Location: This position is located in the Department of Homeland Security U.S. Citizenship and Immigration Services Field Operations Directorate District 23 Tampa FL Field Office and is assigned based on the need of the agency.
- The responsibilities described are for the full performance level. At developmental grade levels assignments will be of more limited scope performed with less independence and limited complexity.
- Administratively support operations by developing implementing interpreting and advising on administrative function requirements.
- Review regulations or directives to ascertain impact on program areas. Prepare project papers and staff reports compile and organize deliver/present briefings to managers/supervisors regarding findings and recommendations.
- Conduct extensive research and analysis on administrative projects to gather and analyze relevant data develop options make recommendations and provide comprehensive reports.
- Monitor administrative activities and prepare a variety of reports utilizing various automated systems.
- Analyze and evaluate effectiveness of complex and substantive management support and administrative systems programs and processes.
- Serve as a liaison and consultative link with the District Office and all Program Offices internal and external customers community and civic stakeholder representatives.
- Liaise in Human Resources Budget and Finance WebTA Audit and Internal Control Programs Facilities Accountable Exit Control New Employee Orientation Program Travel Property Coordination and other duties as assigned.
Conditions of employment
Conditions of Employment:
- You must be a U.S. Citizen or U.S. National to apply for this position
- Successfully pass a Background Investigation including financial disclosure
- You must pass a drug screening
- You must submit resume and supporting documentation
- Males born after 12/31/1959 must be registered with the Selective Service
- Political appointees may require OPM approval before on-boarding
- USCIS applies the Telework Enhancement Act of 2010 to its telework program
Residency Requirement: There is a residency requirement for all applicants not currently employed by U.S. Citizenship and Immigration Services. This residency requirement states that candidates must have for three of the last five years immediately prior to applying for this position; (1) resided in the United States; OR (2) worked for the United States Government as an employee overseas in a Federal or Military capacity OR (3) been a dependent of a U.S. Federal or Military employee serving overseas.
Probationary Period: You may be required to serve a probationary period of 1 year.
Qualifications
This position is with the United States Citizenship and Immigrations Services located in the Field Operations Directorate located in District S23 in sunny Tampa Fl. Tampa was recently identified by the 2023 NARCITY Forbes ratings as the #1 best place to live in Florida and is cited as one of the 50 extraordinary destinations to explore in the world by a 2023 Time Magazine article. Did you know that Tampa Fl is nicknamed Champa Bay It is because they are home to the 2021 Stanley Cup winners and the 2021 Superbowl Champions! Tampa Fl is not only the birthplace of the Cuban sandwich but features the best public high schools gorgeous beaches beautiful weather is an emerging tech city and is just a short drive to other metropolitan areas like Miami and Orlando. Its an incredibly young area with a fresh vibrance to the town with tons of young families for the perfect downtown-to-suburban ratio. Although we are a small office we take pride in the supporting he USICS mission and the Tampa Fl community.
The qualifications for this position must be met by 11:59 PM (Eastern Time) on 02/11/2026.
Current Federal employees must have served 52 weeks at the lower grade or equivalent grade band in the Federal service. The Time-in-Grade requirement must be met by 11:59 PM (Eastern Time) on 02/11/2026
Application Limit: This vacancy is limited to the first 100 applications received. All applications received prior to midnight 11:59 PM (ET) of the day the application limit is reached will be accepted and considered. If the application limit is not reached by the closing date of the announcement all applications received during the open period will be considered. Any required documents must be submitted at the time that you apply as documents will not be accepted past the day the application limit is reached if applicable. If you choose to edit your application after it has been submitted it will be removed from consideration until you re-submit your application. The date your application is last submitted will be used to determine whether you meet the cut-off criteria.
GS-09: You qualify at the GS-09 level if you possess one (1) year of specialized experience which is equivalent to at least the GS-07 level in the federal government that equipped you with the skills needed to successfully perform the duties of the position. You must have experience performing the following duties:
- Reviewing administrative practices and procedures in staffing or administrative procedures work processes or workload distribution;
- Recording administrative transactions and preparing a variety of automated reports;
- Updating data on spreadsheets;
- Identifying and recommending solutions to administrative problems and providing advice to staff on established methods and procedures. OR
- You may substitute a Masters degree or two (2) full years of graduate education leading to such a degree in any field or a J.D. or L.L.B. degree for experience required at the GS-09 grade level. Such education must have been obtained in an accredited college or university and demonstrate the knowledge skills and abilities necessary to do the work of this position. Check with your school to determine how many credit hours comprise two years of graduate education. If that information is not available use 36 semester or 54 quarter hours.
- Coordinating and monitoring a variety of administrative tasks (e.g. budget personnel travel space and logistics or resource acquisition);
- Identifying and recommending solutions to a wide range of administrative challenges;
- Analyzing administrative data from a variety of sources;
- Preparing preliminary and finished reports and documents;
- Representing the office in dealings with various organizational levels internal and external customers vendors and personnel from a myriad of administrative support organizations. OR
- You may substitute a doctoral degree (PhD or equivalent degree) or three (3) full years of progressively higher-level graduate education leading to such a degree in any field or L.L.M. if related for experience at the GS-11 grade level or such education must have been obtained in an accredited college or university and demonstrate the knowledge skills and abilities necessary to do the work of this position. Check with your school to determine how many credit hours comprise three years of graduate study. If that information is not available use 54 semester or 81 quarter hours.
Please ensure EACH work history includes ALL of the following information:
- Job Title (include series and grade if Federal Job)
- Duties (be specific in describing your duties)
- Employers name and address
- Supervisor name and phone number
- Start and end dates including month day and year (e.g. June 18 2007 to April 05 2008)
- Start and end dates for each grade/pay level if youve held a federal position.
- Full-time or part-time status (include hours worked per week)
- Salary
Note: Overstating your qualifications and/or experience in your application materials or application questionnaire may result in your removal from consideration.
Federal Experience: If you are using current or prior federal experience as a basis for qualifying for this position the grade levels and length of employment (mm/dd/year) at each grade level must be listed in your work history. This information will be further validated if selected for this position.
National Service Experience (i.e. volunteer experience): Experience refers to paid and unpaid experience including volunteer work done through National Service programs (e.g. Peace Corps AmeriCorps) and other organizations (e.g. professional; philanthropic; religious; spiritual; community student social). Volunteer work helps build criteria competencies knowledge and skills and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience including volunteer service.
Education
COMBINING QUALIFYING EXPERIENCE AND EDUCATION: If you do not qualify based on experience or education alone you may be able to qualify based on a combination of your experience and education. For more information on combining education and experience visit the following website: General Schedule Qualification Standards. Transcript required: If you dont submit a transcript we will not use your education when deciding if youre qualified for the job. For verification purposes the transcript submitted must include your name and educational institution.
Voluntary Separation Incentive Payment (VSIP): Per 5 CFR 576.202 An employee who receives a Voluntary Separation Incentive Payment (VSIP) and later accepts employment for compensation with the Government of the United States within 5 years of the date of the separation on which the VSIP is based including work under a personal services contract or other direct contract must repay the entire amount of the VSIP to the agency that paid it (proof of payment is required) before the individuals first day of reemployment.
Any offers of employment made pursuant to this announcement will be consistent with all applicable authorities including Presidential Memoranda Executive Orders interpretive U.S. Office of Personnel Management guidance and U.S. Office of Management and Budget plans and policies concerning hiring. These authorities are subject to change.
Applying to this announcement certifies that you give permission for DHS to share your application with others in DHS for similar positions.
Common definitions for hiring terms found in this announcement.
Additional information
Reasonable Accommodation (RA) Requests: If you believe you have a disability (i.e. physical or mental) covered by the Rehabilitation Act of 1973 as amended that would interfere with completing the USA Hire Competency Based Assessments you will be granted the opportunity to request a RA in your online application. Requests for RA for the USA Hire Competency Based Assessments and appropriate supporting documentation for RA must be received prior to starting the USA Hire Competency Based Assessments. Decisions on requests for RA are made on a case-by-case basis. If you meet the minimum qualifications of the position after notification of the adjudication of your request you will receive an email invitation to complete the USA Hire Competency Based Assessments based on your adjudication decision. You must complete all assessments within 48 hours of receiving the URL to access the USA Hire Competency Based Assessments if you received the link after the close of the announcement. To determine if you need a RA please review the Procedures for Requesting a Reasonable Accommodation for Online Assessments. ( Investigation: To ensure the accomplishment of our mission DHS requires every employee to be reliable and trustworthy. To meet those standards all selected applicants must undergo and successfully pass a background investigation. This may include a review of financial issues such as delinquency in the payment of debts child support and/or tax obligations as well as certain criminal offenses and illegal use or possession of drugs. The background investigation process is initiated after a selection is made. For more information visit the OPM Mythbuster Page.
If a SECRET or TOP SECRET clearance is needed or the position is designated a Sensitive National Security position all selected candidates must meet the requirements for these clearances or Sensitive National Security position prior to placement AND maintain that level of clearance or national security eligibility while encumbering the position.
DHS uses E-Verify an Internet-based system to confirm the eligibility of all newly hired employees to work in the United States. Learn more about E-Verify including your rights and responsibilities.
It is our responsibility to eliminate any risks to national security public health and public safety that could be posed by individuals who use illegal drugs. This position may be subject to random testing as a condition of employment. A positive drug test or refusal to be tested will result in disciplinary action up to and including removal from Federal service.
Note: If you previously retired from the Federal service and are receiving an annuity your salary may be offset by the amount of your annuity.
The Fair Chance to Compete for Jobs Act prohibits the Department of Homeland Security and its Components from requesting an applicants criminal history record before that individual receives a conditional offer of accordance with 5 U.S. Code 9202(c) and 5 C.F.R 920.201 certain positions are exempt from the provisions of the Fair Chance to Compete Act. Applicants who believe they have been subjected to a violation of the Fair Chance to Compete for Jobs Act may submit a written complaint to our Staffing Helpdesk.
Candidates should be committed to improving the efficiency of the Federal government passionate about the ideals of our American republic and committed to upholding the rule of law and the United States Constitution.
A career with the U.S. government provides employees with a comprehensive benefits package. As a federal employee you and your family will have access to a range of benefits that are designed to make your federal career very rewarding. Opens in a new windowLearn more about federal benefits.
DHS offers competitive salaries and an attractive benefits package including health dental vision life and long-term care insurance; retirement plan; Thrift Savings Plan similar to a 401(k); Flexible Spending Account; Employee Assistance Program; personal leave days; and paid federal holidays.
Other benefits may include flexible work schedules; telework; tuition reimbursement; transportation subsidies; uniform allowance; health and wellness programs; and fitness centers. DHS is committed to employee development and offers a variety of employee training and developmental opportunities. For more information go to the DHS Careers website and select Benefits. Disabled veteran leave will be available to any Federal employee hired on or after November 5 2016 who is a veteran with a service- connected disability rating of 30 percent or more.
Eligibility for benefits depends on the type of position you hold and whether your position is full-time part-time or intermittent. Contact the hiring agency for more information on the specific benefits offered.
Required Experience:
IC
Key Skills
- Financial Services
- Information Technology
- Cost Control
- Corporate Risk Management
- Law
