Federal Customer Account Representative
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Job Location:
Chantilly, VA - USA
Monthly Salary:
Not Disclosed
Posted on:
Yesterday
Vacancies:
1 Vacancy
Job Summary
Company Overview
Hexagon US Federal is a proxy-governed subsidiary of Hexagon AB providing an ever expanding portfolio of Hexagon Technologies to U.S. Federal Government organizations including defense and intelligence agencies to meet a variety of mission requirements. With our unique capabilities and experience we transform state-of-the-art commercial technology into mission-specific solutions for our customers partnering with them to solve their most challenging problems.
Quick Hits
Employees: 200
Operating Locations: Chantilly VA (HQ); Huntsville AL; Lanham MD and other client sites across the US
Role Overview
The Federal Customer Account Representative supports the Federal field sales organization while serving as a key point of continuity for assigned customer territories. This role focuses on pipeline support customer engagement post-sale coordination and ongoing account healthhelping ensure a consistent high-quality experience for federal customers throughout the account lifecycle.
This position works in close partnership with Federal Account Executives partners and internal delivery teams to support growth retention and customer satisfaction.
Key Responsibilities: Field Sales & Account Support
- Work jointly with the Field Account Executives to drive pipeline and close revenue across assigned territories
- Assist with lead qualification discovery support and early-stage customer engagement
- Coordinate meetings demos briefings and follow-ups with government stakeholders
- Assist in the development of sales documentation quotes and account materials
- Maintain accurate account opportunity and activity records in CRM systems
- Identify expansion or upsell signals and route opportunities to the appropriate field seller
Key Responsibilities: Inside Sales Activities
- Drive revenue opportunities based around targeted sales campaigns such as recapture of lapsed support agreements or targeted product campaigns
- Engage inbound inquiries and conduct targeted outreach within assigned Federal accounts
- Reinforce solution value aligned to agency mission outcomes
Key Responsibilities: Customer Success & Account Continuity
- Serve as a consistent point of contact for assigned customers alongside the field seller
- Support customer onboarding and internal handoffs following contract award
- Conduct regular check-ins to drive adoption and customer satisfaction
- Identify risks to account health and escalate issues proactively
- Support renewal preparation by reinforcing value and coordinating with sales and delivery teams
- Gather customer feedback and share insights with sales product and leadership stakeholders
Qualifications: Required
- 13 years of experience in inside sales account support customer success or related roles
- Strong written and verbal communication skills
- Ability to manage multiple Federal accounts and priorities simultaneously
- Experience working with CRM systems (e.g. Salesforce HubSpot or similar)
- Customer-focused mindset with strong organizational skills
- Must be a US Citizen
- Must live with in the greater DMV area with reasonable commute to the Chantily office
Qualifications: Preferred
- Experience supporting Federal or public sector sales teams
- Familiarity with Federal procurement environments and partner-led sales motions
- Experience working with primes system integrators or channel partners
- Exposure to SaaS cloud and/or Geospatial technologies
Key Skills & Attributes
- Highly organized and detail-oriented
- Professional polished communicator comfortable with Federal stakeholders
- Proactive and solutions-oriented
- Comfortable working cross-functionally with sales delivery and operations teams
- Able to balance customer advocacy with revenue-support objectives
At Hexagon US Federal we prioritize a secure and thorough hiring process. Be aware that we will never extend an employment offer without a careful review and interview process and all official communications from our representatives will come from a verified Hexagon US Federal email address never requesting upfront fees or sensitive information. The physical and mental demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform these functions.
- Ability to remain in a stationary position andoperatea computer for extended periods.
- Occasional ability to move or transport items up to 25 pounds.
- Communicate effectively in English (verbal written) andpossessvisual and auditory acuity for tasks and safety.
- Manage multiple tasks prioritize andmaintainfocus in dynamic environments.
- Demonstrate strong problem-solving critical thinking and analytical skills.
- Maintain consistent attendance punctuality and high professional standards.
- Work Environment:Work is performed primarily in a professional office and/or remote home office environment subject to typical conditions.
Required Security Clearance: None
Travel: 10%
What we will provide in return:
- Competitive health care plans with savings accounts
- Dental and vision plans
- 401k with 100% company match up to 6% with immediate vesting on company match
- Life and disability insurance
- Learning Management System with robust offerings
- Tuition Reimbursement Program
- Flexible working arrangements where possible
- 13 paid holidays per year
- Veterans focused Employee Resources Group with regular educational sessions and communications
- Leadership Development Program with multiple learning options
Hexagon US Federal is an Equal Employment Opportunity Employer. We comply with all applicable federal anti-discrimination laws and provide reasonable accommodations for qualified individuals with disabilities and disabled veterans in its job application procedures. If you have any difficulty using our online system and need an accommodation due to a disability you may use the following email address emailprotected and/or phone number to contact us about your interest in employment with Hexagon US Federal.
All qualified applicants will receive consideration for employment without regard to protected veteran status disability status or any other protected class covered by federal state or local law. Hexagon US Federal participates in E-Verify.
At Hexagon US Federal we prioritize a secure and thorough hiring process. Be aware that we will never extend an employment offer without a careful review and interview process and all official communications from our representatives will come from a verified Hexagon US Federal email address never requesting upfront fees or sensitive information.
Required Experience:
Unclear Seniority
Key Skills
- Business Development
- Sales Experience
- B2B Sales
- Time Management
- Customer Service
- Communication skills
- Cold Calling
- Math
- Retail Sales
- Account Management
- Outside Sales
- Relationship Management
About Company
World class technology and professional services for C5ISR, installation security, GIS, and cyber security.
