Customer Service Representative Producer Services
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Job Location:
Chicago, IL - USA
Monthly Salary:
Not Disclosed
Posted on:
2 hours ago
Vacancies:
1 Vacancy
Job Summary
We are seeking a Producer Service Representative to join our fast-paced high energy growing company. We are proud of our tradition of success in the insurance industry of over 90 years. Come join our team of hard-working talented professionals!
JOB SUMMARY
The Producer Service Center Representative is responsible for addressing escalated customer service concerns inquiries and activities. The Producer Service Center Representative is responsible for handling specific call types and completing the requests in accordance with departmental guidelines and procedures. As a Producer Service Center Representative he/she is responsible for creating a positive customer experience through professionalism amicability and knowledge of company products and systems.
RESPONSIBILITIES
Demonstrate consistent good quality and performance results.
Provide consistent service that is customer focused and professional.
Supporting Field Sales agents with insurance product information
Assist with basic technical troubleshooting
Be able confident and capable to handle all new business underwriting claim and compensation situations.
Learn soft skills while communicating with customers
Focus on customers needs and develops a customer centric approach in servicing customers needs.
Consistently meets or exceeds expectations for departmental standards related to quality average handle time auxiliary time after call work customer satisfaction and other KPIs.
Exhibits and practices the Organizations Common Purposes and Shared Traits. Understands organizational objectives supports process improvements and provides feedback to leadership.
Learn all policy product lines all procedures for the core and worksite calls.
Provides support for business partners as needed.
Represents the company tenants: Personal Connection Empathy Problem-Solving and Ownership.
SKILLS
Ability to effectively communicate and build strong partnerships with newer employees.
Basic computer skills and knowledge of database software.
Effective problem solving/process improvement skills used to identify and resolve day-to-day operation and employee relation situations that may arise.
Demonstrated attention to detail organizational skills and time management skills.
Ability to work a flexible schedule to meet the needs of the business and performance requirements.
Friendly and professional demeanor.
Excellent communication and interpersonal skills.
Ability to remain calm in stressful situations.
Supplemental insurance knowledge and licensing is a plus.
Bilingual language proficiency is a plus.
Bilingual skills (verbal written read) in Spanish a plus
COMPETENCIES
Problem solving take an organized and logical approach to thinking through problems and complex issues
Initiative Willing to do more than is required or expected
Adaptability ability to redirect personal efforts to respond to changing environment
Results Oriented effectively executes son plans drives for results and takes accountability for outcomes
Qualifications - External
EDUCATION AND EXPERIENCE
High school diploma or general education degree (GED); Associate degree preferred.
2 years experience in a contact center environment preferred.
Suppliers-below are Company Benefits if a contractor converts to FTE
OUR BENEFITS
As a corporate employee you have access to one of the most comprehensive benefit plans in the business designed to meet your needs and help you reach your financial goals. We are committed to supporting its employees with a comprehensive compensation package that is appropriate in the market where they work. Below are several of the many benefits we offer our employees:
Health insurance
Dental insurance
Tuition reimbursement
A company-match 401(k) plan
Disability insurance
Life insurance
Employee referral bonuses
JOB SUMMARY
The Producer Service Center Representative is responsible for addressing escalated customer service concerns inquiries and activities. The Producer Service Center Representative is responsible for handling specific call types and completing the requests in accordance with departmental guidelines and procedures. As a Producer Service Center Representative he/she is responsible for creating a positive customer experience through professionalism amicability and knowledge of company products and systems.
RESPONSIBILITIES
Demonstrate consistent good quality and performance results.
Provide consistent service that is customer focused and professional.
Supporting Field Sales agents with insurance product information
Assist with basic technical troubleshooting
Be able confident and capable to handle all new business underwriting claim and compensation situations.
Learn soft skills while communicating with customers
Focus on customers needs and develops a customer centric approach in servicing customers needs.
Consistently meets or exceeds expectations for departmental standards related to quality average handle time auxiliary time after call work customer satisfaction and other KPIs.
Exhibits and practices the Organizations Common Purposes and Shared Traits. Understands organizational objectives supports process improvements and provides feedback to leadership.
Learn all policy product lines all procedures for the core and worksite calls.
Provides support for business partners as needed.
Represents the company tenants: Personal Connection Empathy Problem-Solving and Ownership.
SKILLS
Ability to effectively communicate and build strong partnerships with newer employees.
Basic computer skills and knowledge of database software.
Effective problem solving/process improvement skills used to identify and resolve day-to-day operation and employee relation situations that may arise.
Demonstrated attention to detail organizational skills and time management skills.
Ability to work a flexible schedule to meet the needs of the business and performance requirements.
Friendly and professional demeanor.
Excellent communication and interpersonal skills.
Ability to remain calm in stressful situations.
Supplemental insurance knowledge and licensing is a plus.
Bilingual language proficiency is a plus.
Bilingual skills (verbal written read) in Spanish a plus
COMPETENCIES
Problem solving take an organized and logical approach to thinking through problems and complex issues
Initiative Willing to do more than is required or expected
Adaptability ability to redirect personal efforts to respond to changing environment
Results Oriented effectively executes son plans drives for results and takes accountability for outcomes
Qualifications - External
EDUCATION AND EXPERIENCE
High school diploma or general education degree (GED); Associate degree preferred.
2 years experience in a contact center environment preferred.
Suppliers-below are Company Benefits if a contractor converts to FTE
OUR BENEFITS
As a corporate employee you have access to one of the most comprehensive benefit plans in the business designed to meet your needs and help you reach your financial goals. We are committed to supporting its employees with a comprehensive compensation package that is appropriate in the market where they work. Below are several of the many benefits we offer our employees:
Health insurance
Dental insurance
Tuition reimbursement
A company-match 401(k) plan
Disability insurance
Life insurance
Employee referral bonuses
Key Skills
- Typing
- Data Entry
- Customer Service
- Basic Math
- Computer Skills
- Windows
- Banking
- Upselling
- Pricing
- Sanitation
- Cash Handling
- Stocking
