Technical Consultant

Develop and demonstrate deep domain expertise related to various enterprise environments use cases products and various offerings.

Become The TSS Teams Main Subject Matter Expert on Automated User Management.

Presenting user management solutions/options pros and cons limitations

Providing guidance on best practices for LDAP LDAPS MSAD Azure AD Azure SCIM and The User Management API UMAPI.

Driving/Documenting online discovery sessions with customers to capture their requirements environment/infrastructure before identifying the appropriate solution and guiding the customer through setup testing and go-live.

Troubleshooting user management issues with The User Management Tool* and the MS Azure Connector to identify and fix issues.

Expected knowledge of Python language required.

Expected knowledge of Identity and SSO to provide setup guidance

Gain competent-level on Admin Console and The Global Admin Console

Trusted Advisor

Partner closely with customers and deliver the highest possible level of guidance and support A white glove experience.

Includes the ability to identify and provide various viable options to customers being mindful of the risks potential issues and future proofing solutions.

Approach

Our engagements are not binary or fast-food fashion!

We empathise with the different types of customers we work with

We learn and appreciate their challenges

We do not overload them with reams of text and links although we do provide the right level of information at the right time.

Although we expect you to have the tenacity to politely challenge customer requirements requests and expectations as/when needed.

Additional

Youll also lead and participate in production deployment activities of features and troubleshoot and resolve issues escalated from the production environment

As well as the core topics above youll gain a High-level knowledge of:

Automated User Management

Licensing types and methods (focus: automated user provisioning)

Deployment and packaging (focus: automated user provisioning)

Enterprise Storage Management ESM

Zero Touch

Admin Console Migration and Merging

Work Management Solutions

B.S. or above degree in Computer Science or related technical field

Work ethics: As a company and team we expect you to be an expert in your field within our team operating alone and as a project team. Projects tasks customer scenarios can change each day so we expect you to be dynamic and self-managed.

As a team we lean-in to support our teammates where and when possible.

The ability to work alone and as a team.

At least 5 years experience in an international Enterprise-level customer facing role ideally in Enterprise Support or as a Technical Consultant.

Proven troubleshooting and problem-solving skills.

o Note: wed appreciate some brief examples to review during interview stages including examples relating to Python.

Excellent level English experience of working with Enterprise customers. Be comfortable with delivering presentations to larger audiences

Enterprise infrastructure solution architecture experience

o Good knowledge of OAuth 2.0 OpenID Connect and SAML security standards with global identity providers including AADS ADFS GoogleID OKTA PING

o Azure platform experience with related certifications

o At least basic knowledge of Python.

o Remote software distribution technologies like SCCM/ARD etc. desirable

o Windows Application packaging and deployment experience desirable

o Windows Virtualisation technologies experience including Citrix Windows Remote Desktop App-V Hyper-V VMware Horizon Windows Virtual Desktop desirable