Operational Account Manager
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Job Location:
Monthly Salary:
Posted on:
19 hours ago
Vacancies:
1 Vacancy
Job Summary
About Us
Ready to rock the future with us At Hellmann we put our people at the heart of everything we do because for us relationship matters. Joining us does not just mean becoming part of a global company. It is an invitation to shape the future of the logistics industry together with us. Our Hellmann culture is based on our four values: Caring Entrepreneurial Forward-Thinking and Reliable. These values resonate with yours Then become part of our FAMILY that consists of around 10.000 employees in more than 200 locations worldwide.
For the better. Together.
The Operational Account Manager is a commercial position and has the responsibility of expanding his/her assigned customers Gross Profit and volume contribution while ensuring operational excellence service level performance and customer satisfaction. It is the task of the Operational Account Manager to create value and a win-win situation for both the customer as well as Hellmann. This individual will work closely with the global Hellmann network and the customer along with colleagues within the Implementation Pricing Operations and Customer Service teams.
ESSENTIAL DUTIES AND RESPONSIBILITIES:
In-depth business process and supply chain analysis to identify weak points and opportunities for improvements
Continuously work to identify and close additional business opportunities for Hellmann. Communicate and align all new business opportunities for the assigned customers with Commercial Management
Setup customer within the different Hellmann IT systems to ensure operational handling and visibility (track & trace) in cooperation with the Customer Implementation & Business Process teams
Establish operational SOPs for all Products (Air Ocean Domestic and Contract Logistics) and monitor compliance
Ensure that all customer related reports are provided timely which may include working with IT and Quality to develop new reports as needed and that the correct information as required by the customer is captured
Forecast revenue and volume developments for the managed customer portfolio
Monitor Key Performance Indicators and perform root cause analysis and implement corrective actions where necessary
Responsible for Gross Profit growth and enhancement for the assigned customer portfolio according to the current years target plan
Schedule and manage regular business review meetings with the customer developing Power Point presentations and leading the implementation of any required changes or improvements
Assist Pricing Teams and/or Commercial Lead with RFQs
Manage the assigned accounts receivables and DSO on an ongoing basis
Review analyze and provide feedback to Hellmann Management on scope of work risk assessments and financial performance
Work on opportunities like Lane Optimization Air Sea Programs E-Billing Consolidation Studies Container Utilization Studies Packaging Studies and other Value Added Solutions
Escalate service issues and other unresolved issues to the management team until acceptable resolution is reached
Perform other duties as assigned
SUPERVISORY RESPONSIBILITIES
This position does not supervise any direct reports.
QUALIFICATIONS
To perform this job successfully an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
EDUCATION AND EXPERIENCE:
Bachelors degree (B.A.) in business or related field or equivalent work experience
Minimum seven years overall freight forwarding experience with a focus on account management
2 to 4 years customer facing or key account management experience preferred
Aptitude for sales and experience managing customer expectations
KNOWLEDGE SKILLS & ATTRIBUTES
Financial acumen to drive account management strategy
Results-oriented drives strategy and execution
Leadership demonstrates professionalism
Customer-focused
Organization skills
Time management and prioritization
Adaptable / flexible to high-pressured environment
Proficient in Microsoft Office Suite (Word Excel PowerPoint) Email and Internet
Strong written and verbal communication skills in English in order to present information to internal customers and management in a professional setting
Analytical skills / problem-solving ability
Presentation skills
Strong negotiation skills
Knowledge of Hellmann products and Partner network preferred
PHYSICAL DEMANDS
Frequently required to stand and walk
Regularly required to sit for extended periods
Regularly uses arms to reach hands and fingers for computer and phone use
Speaking clearly and listening for heavy phone contact
Requires close-up and computer screen distance vision ability
The position requires domestic and/or international travel up to 30%
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
WORK ENVIRONMENT
The work environment characteristics are similar of those of an office setting with various office equipment.
All qualified applicants will receive consideration for employment without regard to race color religion sex sexual orientation gender identity national origin protected veteran status or disability status.
Inclusion and social diversity are firmly anchored values in our corporate culture. Regardless of gender age any disabilities religion ethnic origin or sexual identity: We are looking forward to meeting you!
If you are excited by this fantastic opportunity and have what it takes then click APPLY!
Required Experience:
Manager
Key Skills
- Computer Science
- Operational Risk Management
- Risk Management
- Six Sigma
- Continuous Improvement
- Lean
- Process Improvement
- Pricing
- Customer Support
- Alteryx
- Kaizen
- Project Management Lifecycle
About Company
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