OperationsInside Sales Manager

Our Purpose is to help our Customers our Associates our Suppliers our Communities and our Shareholders in Achieving Superior Performance! This is what Applied Canada stands for. Applied is a leading value-added distributor of bearings power transmission products engineered fluid power components and systems specialty flow control solutions and other industrial supplies serving MRO and OEM customers. With over 50 facilities located across Canada and 650 Associates Applied supports the steel mining forestry agriculture automotive oil and gas food processing power generation pulp and paper and transportation industries just to name a addition Applied provides engineering design and systems integration for industrial fluid power and flow control applications as well as customized mechanical fabricated rubber fluid power and flow control shop services.

Applied Industrial Technologies is currently seeking and has an immediate opening for a qualified and motivated individual to fill the position of Service Centre Manager at our Cranbrook BC location.

Reporting to the General Manager the Service Centre Manager is responsible for providing leadership in the development and execution of the Service Centre operations strategy. The support of the overall business plan the strategic direction of the company specifically in the areas of operations Service Centre Manager is expected to represent the company in a positive and professional manner while driving continuous improvement and ensuring the highest level of customer satisfaction.

Roles and Responsibilities:

• This role will be a champion for safety and will differentiate through superior customer service.

• Responsible and accountable for leading driving managing and developing associates in the Service Centre to drive growth and profitability and to provide customer sales and service satisfaction.

• Responsible for the performance management of the Service Centre financial reporting asset management operational metrics and company policies and procedures that drive the required business behaviors and results.

• Effectively manage and execute daily the service center workflow following the Service Center Managers Standard of Work.

• Create review and approve repair machining and fabrication customer proposals and/or quotations as required

• Hire train and develop associates following company standards and policies. Conduct associate performance reviews regularly establish individual goals and ensure completion of relevant training.

• Measure progress of work; instruct and assist associates as to procedures standards of performance and work. Maintain morale and associate relations.

• Manage work processes and functions for continuous improvement opportunities aligned with company value realization.

• Maintain adequate field industrial and competitive contacts. Anticipate or to keep current on developments in products prices promotions and other related other words; know your market and act accordingly.

• Facilitate staff and training meetings product performance reviews and inventory management.

• Assume direct responsibility for accounts as required by business conditions.

• Maintain accurate complete and timely records of business transactions.

• Assist with preparation of annual operating budget and monitor actual to plan. Implement corrective actions where necessary.

• Participate in formulating and successfully implementing goals and objectives.

• Access to assets within area of responsibility is permitted only in accordance with general or specific authorization.

• Adhere to the requirements of the Quality Health and Safety programs

• Perform other duties as assigned or directed.

Qualifications:

• 3 or more years of related operations management experience in an industrial distribution market/environment preferred although not necessary.

• Post-secondary degree or diploma from an accredited college/university or significant industry experience

• Travel as appropriate to for business and customer meetings

• Systems proficiency in ERP and computer related systems.

• Shop Experience and/or a technical background would be an asset

• Local market knowledge

• Excellent communication skills written and verbal

• Demonstrated decision making and leadership abilities

• Ability to work independently to take responsibility for day-to-day tasks of operating the service centre (s) and driving sales

• Proficient computer skills SAP experience is an asset

In accordance with the provincial wage transparency requirements the expected base compensation for this position is $65000-$75000/year (or more) depending on relevant experience technical competencies certifications etc.

In addition all permanent & full-time associates are eligible for additional benefits including but not limited to: Performance Bonuses Medical Dental Vision STD/LTD/AD&D Life Insurance RRSP Matching Pro-rated Vacation Entitlement Paid Statutory Holidays Employee Assistance etc.

You will be part of a stable and established company with consistently strong performance and growth. We encourage you to contribute fresh new ideas. Here is just some of what we have to offer:

Competitive compensation and bonus opportunities
Health vision and dental coverage RRSP w/ company match
Paid vacation sick time and company holidays
Tuition reimbursement and opportunities for development
Company supported community involvement opportunities

We are an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race colour religion national origin ancestry gender sexual orientation gender identity age disability marital status or any other characteristic prohibited by law.