Nexthink Engineer

Job Title: Nexthink Engineer

Location: Spring TX (On-Site)

Duration: Long Term Contract

Overview

• This role supports the companys Digital Experience strategy by managing Nexthink configurations implementing experience driven use cases and developing automations that improve device performance and user satisfaction.
• The position focuses on monitoring and analyzing the DEX Score identifying improvement opportunities and enabling proactive remediation through Nexthinks capabilities.
• The goal is to reduce frustrated users and deliver a smoother more reliable digital experience to employees.

Responsibilities

• Promote Nexthink capabilities best practices and adoption across IT teams.
• Manage platform configuration governance and onboarding of new Nexthink features.
• Support enterprise initiatives through reliable setup maintenance and technical enablement.
• Design and deliver Nexthink based use cases to improve observability compliance automation and digital experience outcomes.
• Collaborate with IT and business units to operationalize insights and workflows.
• Continuously analyze Nexthink data to detect issues or opportunities.
• Trigger remediations escalate to relevant teams and support resolution activities.
• Build and maintain Remote Actions campaigns and automated workflows (Nexthink Flow).
• Drive user guidance self service and automated problem resolution.
• Develop dashboards and reports for leadership and operational teams.
• Track KPIs such as DEX Score device performance compliance and frustrated user trends.
• Identify emerging needs and evolve the platform to enhance employee experience.

Qualifications

• Advanced Remote Action development (PowerShell script signing automation chaining).
• Nexthink Flow workflow design and system integrations.
• NQL query development and dashboard creation.
• Deep understanding of Nexthink Data Model and DEX Score drivers.
• Experience with Nexthink campaigns user engagement and remediation logic.
• Scripting & Automation
• Advanced PowerShell scripting for diagnostics automation and custom RAs.
• Understanding of REST APIs authentication models and integration patterns.
• Troubleshooting & Observability
• Endpoint performance troubleshooting (Windows OS).
• Basic networking device health and application performance fundamentals.
• Ability to correlate signals and identify root causes using telemetry data.
• Analytics & Reporting
• Strong data analysis skills.
• Ability to translate telemetry into insights and actionable recommendations.
• Cloud & Workplace Knowledge
• Basic cloud concepts (Azure preferred).
• Familiarity with modern device management ecosystems (Intune/M365 is a plus).

Soft Skills

• Strong communication and documentation skills.
• Ability to collaborate effectively across teams.
• Willingness to learn and adapt to evolving platforms AI capabilities and observability practices.

Additional Notes

• Role may evolve as Nexthink introduces new capabilities (e.g. AI driven insights automation enhancements).
• Strong focus on improving the employee digital experience and reducing frustrated users.

Top 3 skills

• Nexthink engineering expertise (RA development Flow automation NQL DEX analysis).
• Scripting & troubleshooting (advanced PowerShell REST APIs endpoint performance/root-cause analysis).
• Data analysis & cross-team collaboration (turning telemetry into insights dashboards and actionable improvements).