Program Support Asst (OA)

This position will provide clerical program support and assistance in data collection analysis and reporting. This position also entails understanding of the entire operation of Primary Care including detailed knowledge of the department programs regulations staff schedules and service requirements. The incumbent utilizes a high level of confidentiality for all material and information regarding patient care. Incumbent will assist professional staff in expediting reports from various sources compiling and interpreting statistical data or maintaining databases used to drive key staffing workload planning and other executive decisions.

MAJOR DUTIES AND RESPONSIBILITIES:

The incumbent is required to perform difficult duties using knowledge of complex subject matters knowledge of policies and procedures and a thorough knowledge of office procedures. This position requires knowledge of matters concerning PC Services including administrative clinical and managerial.

Incumbent is considered the subject matter expert for time and attendance keeping in PC Services assists with troubleshooting any timekeeping issues and controls and directs the activities of others in the unit who work with complex schedules.

Develops new policy statements and reviews for compliance and accuracy. Receives and reviews regulations directives and memoranda on administrative functions. Interprets such material and determines the extent which the organization is affected and advises operating officials.

Oversee a variety of administrative programs including the distribution and dissemination of incoming mail internal control records management publication and forms management and timesheets.

Perform office automation duties using such software applications as electronic mail desktop publishing calendar spreadsheets and database and/or graphics.

Performs clerical or technical program support work to a variety of technical and/or program specialists in support of the line programs of an agency. Performs program support functions for one or more agency programs.

Performs work involving the collection compilation and/or tracking of data and statistical information in support of an organizations program operation. Assists in the planning review and reporting of data/statistical results of program/project studies. Establishes protocols for incoming data organizes computerized data sets and retrieves computerized data.

Manages and oversees PC Record Management tracking for the Ongoing Professional Practice
Evaluation (OPPE) Focused Professional Practice Evaluation (FPPE) and maintain Service Records. Serves as Primary Timekeeper for PC T&L posting schedules and filing and back-up for other PC T&L Programs. Maintains the PC clinic scheduling and cancelation of appointments for providers.

Performs clerical or technical supply support work necessary to ensure the effective operation of ongoing supply activities. Serves as the PC ADPAC managing computer access train/assist new employees with computer VISTA review bi-yearly ADPAC training employee clearance Texas Tech Resident schedules.

Performs inventory management related duties including elements of item management material coordination and inventory control.

Work Schedule: Monday-Friday 0730 am -16-15 pm
Telework: This position may be authorized for telework. Telework eligibility will be discussed during the interview process.
Virtual: This is not a virtual position.
Position Description/PD#: Program Support Asst (OA)/PD012670
Relocation/Recruitment Incentives: Not Authorized.
Critical Skills Incentive (CSI): Not approved.
Permanent Change of Station (PCS): Not Authorized.

Conditions of employment

• You must be a U.S. Citizen to apply for this job
• To be considered for this position you must complete all required steps in the process. In addition to the application and questionnaire this position requires an online assessment. The online assessment measures critical general competencies required to perform the job.
• Selective Service Registration is required for males born after 12/31/1959
• Subject to background/security investigation
• Selected applicants will be required to complete an online onboarding process. Acceptable form(s) of identification will be required to complete pre-employment requirements ( Effective May 7 2025 drivers licenses or state-issued dentification cards that are not REAL ID compliant cannot be utilized as an acceptable form of identification for employment.
• Participation in the seasonal influenza vaccination program is a requirement for all Department of Veterans Affairs Health Care Personnel (HCP)

• your performance and conduct;
• the needs and interests of the agency;
• whether your continued employment would advance organizational goals of the agency or the Government; and
• whether your continued employment would advance the efficiency of the Federal service.

Qualifications

To qualify for this position applicants must meet all requirements by the closing date of this announcement 02/06/2026.

You may qualify based on your experience as described below:

• Specialized Experience: You must have one year of specialized experience equivalent to at least the next lower grade GS-05 in the normal line of progression for the occupation in the organization. Examples of specialized experience would typically include but are not limited to: Knowledge of general office duties such as arranging conferences meetings routing mail composing and typing correspondence preparation and maintenance of personnel forms and organizing and maintaining files and manuals; Knowledge of patient confidentiality laws such as Health Information Portability and Accountability (HIPPA); Knowledge and ability to utilize Microsoft products; Knowledge of computer applications/systems including clear understanding comprehension and successful use of all VHA clinical and safety data management tools intranet Veterans Health Information Systems and Technology Architecture (VISTA); knowledge of time and attendance keeping; knowledge of standard procedures related to the analysis collection compilation and/or tracking of data and statistical information with the ability to correctly report the findings; must be an accurate typist and exhibit skill in transcribing and typing memorandums forms reports etc. quickly and accurately; knowledge of goals priorities administrative policy/procedures and recurring reports; excellent organizational skills and be able to plan effectively and be adaptable and flexible; must be able to cope with a variety of simultaneous unrelated tasks and to deal with frequent interruptions demanding change of focus while remaining task and deadline oriented and to effectively prioritize multiple tasks to meet strict timelines.
• TYPING PROFICIENCY: This position requires the ability to type 40 word per minute (WPM).

• Accountability
• Attention to Detail
• Customer Service
• Decision Making
• Flexibility
• Integrity/Honesty
• Interpersonal Skills
• Learning
• Reading Comprehension
• Reasoning
• Self-Management
• Stress Tolerance
• Teamwork