Desktop Support IV

Milwaukee, WI - USA

Monthly Salary: Not Disclosed

Posted on: 22 hours ago

Vacancies: 1 Vacancy

Job Summary

Candidates MUST be WI residents or willing to relocate to WI at their own expense prior to starting. This position can work 100% remotely (within the state of WI).

This Desktop Support position provides expert level technical assistance in preparation and support of end-user hardware and applications. This position requires extensive knowledge and experience with desktop technology including but not limited to Windows desktop operation systems desktop applications Multi-Function Devices (print/fax/copier/scanner) and mobile devices such as Android phones iPhones and/or iPads.

This position receives escalated level support issues from an internal Service Desk. The candidate shall have expert level experience in a Desktop Support position and be familiar with a variety of concepts practices and procedures relating to Desktop Support.

The Desktop Support person relies on extensive experience and judgement to plan and accomplish requests. This candidate is expected to independently perform a variety of desktop related tasks and serve as a desktop support expert resolving end user issues. A wide degree of problem solving creativity self-direction prioritization is expected.

On call/stand by hours will be required with this position. This could require the candidate to work more than 40 hours per week.

List any special qualifications & years of experience:

Qualification	Desired Experience
End-user Technical support of Windows environments	5 years
Technical support of Windows 10 or Windows 11	5 years
Installation and support of Microsoft Office Suite	5 years
Deployment and technical support of x86/x64 computers	5 years
Desktop Software installation support and troubleshooting	5 years
Use of remote desktop/remote control tools for remote support	2 years
Use of the Microsoft Remote Server Administration Tools	2 years
Use of Microsoft MECM/SCCM for software deployment remote control and windows updates	1 years
Support of iOS or Android mobile devices with an enterprise Mobile device management solution	1 years
Support of Omnissa Horizon VMWare workstation Microsoft Hyper-V or similar product	1 year
Experience in technical writing and documentation	1 year

Top 3-4 desired skills required for the position:

Independently perform a variety of desktop support related tasks

Experience in customer service concepts practices and procedures related to desktop support

Extensive knowledge with desktop technology

Required Skills :

Basic Qualification :

Additional Skills :

Background Check : No

Drug Screen : No

Candidates MUST be WI residents or willing to relocate to WI at their own expense prior to starting. This position can work 100% remotely (within the state of WI). This Desktop Support position provides expert level technical assistance in preparation and support of end-user hardware and appli...

Candidates MUST be WI residents or willing to relocate to WI at their own expense prior to starting. This position can work 100% remotely (within the state of WI).

On call/stand by hours will be required with this position. This could require the candidate to work more than 40 hours per week.

List any special qualifications & years of experience:

Qualification	Desired Experience
End-user Technical support of Windows environments	5 years
Technical support of Windows 10 or Windows 11	5 years
Installation and support of Microsoft Office Suite	5 years
Deployment and technical support of x86/x64 computers	5 years
Desktop Software installation support and troubleshooting	5 years
Use of remote desktop/remote control tools for remote support	2 years
Use of the Microsoft Remote Server Administration Tools	2 years
Use of Microsoft MECM/SCCM for software deployment remote control and windows updates	1 years
Support of iOS or Android mobile devices with an enterprise Mobile device management solution	1 years
Support of Omnissa Horizon VMWare workstation Microsoft Hyper-V or similar product	1 year
Experience in technical writing and documentation	1 year