TechOps DE CloudOps Infra Senior Manager

At EY youll have the chance to build a career as unique as you are with the global scale support inclusive culture and technology to become the best version of you. And were counting on your unique voice and perspective to help EY become even better too. Join us and build an exceptional experience for yourself and a better working world for all.

Delivery Manager Infra Ops

The opportunity

The Senior Manager Infrastructure Operations plays a strategic and leadership role within the TechOps organization. This position oversees the delivery stability reliability and continuous improvement of all infrastructure services across the enterprise. The ideal candidate brings deep technical understanding strong service delivery experience and proven leadership in managing enterprise-scale Cloud & onpremise environments.

Your key responsibilities

• Service Delivery:
  • Own endtoend delivery and operational readiness of Cloud & On-prem infrastructure servicesincluding compute storage network virtualization backup/DR and datacenter operations.
  • Ensure all infrastructure solutions delivered meet operational standards SLAs security guidelines and compliance requirements.
  • Lead capacity planning performance management hardware lifecycle and infrastructure modernization efforts.

• Operational Leadership
  • Work closely with Operations teams (L1L4) to ensure smooth handover of projects into steady-state operations.
  • Establish operational playbooks SOPs monitoring standards patching strategies and incident response processes.
  • Drive uptime service reliability and adherence to ITIL-based operational frameworks.

• Team and People Management:
  • Lead a multi-disciplinary team of architects engineers administrators and delivery specialists.
  • Mentor and develop team members building strong technical and operational capabilities.
  • Collaborate proactively with security applications cloud and network teams to deliver integrated operational services.

• Governance Compliance & Risk Management
  • Maintain governance for infrastructure deliveryincluding dashboards KPIs SLA performance and operational maturity metrics.
  • Ensure compliance with audit requirements internal controls and regulatory frameworks (ISO SOC etc.).
  • Anticipate and mitigate operational risks related to capacity security hardware failures or obsolescence.

• Innovation & Automation
  • Identify improvement opportunities within provisioning monitoring patching and DR procedures.
  • Champion automation initiatives to reduce manual effort and accelerate service delivery.
  • Introduce operational resilience strategies including redundancy high availability and proactive health checks.

Skills and attributes for success

• IT experience with significant leadership experience in onpremise & cloud infrastructure delivery and operations.
• Excellent understanding of ITIL processes (Incident Problem Change Asset).
• Ability to manage complex globally distributed operational environments.
• Strong communication skills with the ability to engage both technical and non-technical stakeholders.
• Familiarity with DevOps On-premises and cloud infrastructure including monitoring and observability tools.
• Ability to conduct service performance reviews analyse trends and provide actionable insights for continuous service improvement.
• Prior experience in vendor coordination and managing escalated technical issues.
• Should have deep knowledge of complex solution architecting; have worked on various technologies Infrastructure space Cloud and governance
• Soft Skills: Excellent problem-solving analytical and communication skills with the ability to translate complex technical details into clear business strategies for non-technical stakeholders.

To qualify for the role you must have

• Typically requires 15 years of relevant industry experience in Infrastructure / Cloud operations or consulting with a significant portion in a leadership or management role.
• A bachelors or masters degree in computer science Engineering or a related quantitative field.

Preferred Skills

• Certification in ITIL V4 / PMP.
• Certifications in any of Microsoft (MCSE) / VMWare (VCP/VCAP) / Cisco (CCNA/CCNP)
• Knowledge of IT Service Management and cloud services in any of the CSP like Azure or AWS.
• Strong ownership and accountability mindset.
• Strategic thinker with operational discipline.

What we offer

EY Global Delivery Services (GDS) is a dynamic and truly global delivery network. We work across six locations Mexico Spain India Philippines Poland and Srilanka and with teams from all EY service lines geographies and sectors playing a vital role in the delivery of the EY growth strategy. From accountants to coders to advisory consultants we offer a wide variety of fulfilling career opportunities that span all business GDS ydxou will collaborate with EY teams on exciting projects and work with well-known brands from across the globe. Well introduce you to an ever-expanding ecosystem of people learning skills and insights that will stay with you throughout your career.

• Continuous learning: Youll develop the mindset and skills to navigate whatever comes next.
• Success as defined by you: Well provide the tools and flexibility so you can make a meaningful impact your way.
• Transformative leadership: Well give you the insights coaching and confidence to be the leader the world needs.
• Diverse and inclusive culture: Youll be embraced for who you are and empowered to use your voice to help others find theirs.

EY Building a better working world

EY exists to build a better working world helping to create long-term value for clients people and society and build trust in the capital markets.

Enabled by data and technology diverse EY teams in over 150 countries provide trust through assurance and help clients grow transform and operate.

Working across assurance consulting law strategy tax and transactions EY teams ask better questions to find new answers for the complex issues facing our world today.