Reservation Agent SEASONAL

Education & Experience:

• High School diploma or equivalent required.

• Previouscustomer service or hospitality experience preferred.

• Basic computer skills and ability to learn reservation systems.

• Strong communicationskills and pleasant telephone etiquette.

PhysicalRequirements:

• Ability to sit for extended periods while using a computer and phone.

• Light mobility to access office equipment andassistat the front desk if needed.

General Requirements

• Friendly courteous and guestoriented demeanor.

• Strong communicationskills to effectively interact with guests and team members.

• Must maintain a neat professional appearanceat all times.

• Responsible reliable and able to perform duties with minimal supervision.

Fundamental Requirements:

• Answer incoming calls and emails promptly and professionallyensuring a friendly and helpful tone at all times.

• Accurately enter reservation details into the property management system including guest names dates room types and special requests.

• Assistguests with questions about rates availability and hotel amenities providing clear andaccurateinformation.

• Process changes and cancellations efficiently ensuring updated records and notifying relevant departments when necessary.

• Handle special requests and VIP reservations communicating details to housekeeping front desk and otherdepartments.

• Maintain updated knowledge of hotel promotions packages and policies to provideaccurateinformation and upsell whenappropriate.

• Verify payment details and secure deposits according to hotel policy.

• Monitor room inventory and availability ensuring accurate allocation of rooms and avoiding overbooking.

• Communicate effectively with Sales and Front Office teamsregardinggroup bookings rooming lists and pre-registration details.

• Assistwith daily reports and forecasts such as occupancy andavailabilitysummaries.

• Follow all brand and company standards for reservation handling including confidentiality and data protection.

• Support front desk operations during peak periods such as check-in/check-outassistance.

• Participate in training sessions and team meetings to stay updated on procedures and promotions.

• Provide exceptional customer service resolving guestinquiriesor escalating issues to supervisors when necessary.

• Perform otherduties asassigned by management to support overall hotel operations.

In accordance with New Jersey State Legislature (New Jersey Legislature Bill S2310 Sca (1R)) which requires private employers with ten (10) or more employees to include a range of pay for all advertised jobs promotion or transfer opportunities. This position pays $15.92 - $17.00dependent on experience.

Were an equal opportunity employer. All applicants will be considered for employment without attention to race color religion sex sexual orientation gender identity national origin veteran or disability status.