Visitor Services Assistant (Seasonal)

Visitor Services Assistant Standard Duties:

• Provide visitor services including patrol roving fixed post assignments and public programs.
• Participate in day-to-day operation of a seasonal contact station.
• Site monitoring and resource protection.
• Operates two-way radio equipment.
• Responds verbally to visitor inquiries offering information and guidance.
• Public can include individuals who are distressed confused frustrated difficult or even hostile.

• Monitors special use permits and maintains good relations with partner organizations concessions and stakeholders.
• Educates customers regarding rules regulations and safety concerns to ensure visitor safety and resource preservation.
• Direct visitors and the public with problems questions or complaints to appropriate resources.
• Assists in medical or other emergencies up to level of training.

• Provide informal interpretation and public orientation to a park or recreation area e.g. current events resource management or environmental projects and overview of areas natural cultural and/or historical resources.
• Provide information to the public using information or materials on management policies and legislative updates on issues affecting the natural historical and/or cultural preservation of the area.
• Operate general computer software programs such as word processing spreadsheet or database e.g. Excel Access Word or similar operating systems.
• Gather information from reporting parties concerning accidents/incidents within the area to notify appropriate personnel.
• Assess a situation to determine the appropriate response in accordance with policy guidelines.

Conditions of employment

• U.S. Citizenship required.
• Appointment subject to background investigation and favorable adjudication.
• Males must meet Selective Service Registration Act requirement.
• Selectee will be required to participate in the Direct Deposit Electronics Funds Transfer Program.
• Occupancy of government quarters may be required.
• Government housing may be available but is not guaranteed.
  • Use find a park to contact specific parks for more information on government housing.
• You may be required to wear a uniform and comply with the National Park Service uniform standards. A uniform allowance will be provided.
• You may be required to work on-call evenings weekends holidays overtime and/or shift work.
• You may be required to operate a government (or private) motor vehicle as part of your official duties. Prior to your first official motor vehicle operation and again every year thereafter (or more frequently if management determines such need exists) you will be required to sign an affidavit certifying to your possession of a valid State issued drivers license that is current and has not been revoked suspended canceled or otherwise disqualified in any way to prohibit your operation of a motor vehicle. You will also submit a photocopy of your valid State issued drivers license prior to your first official motor vehicle operation and again every year or more frequently if management determines such need exists. Lastly you may be required to submit (within a State sealed envelope or submitted directly by the State authorities) and at your own expense all certified driving records from all States that discloses all valid drivers licenses whether current or past possessed by you. Please indicate in your application whether you possess a valid State drivers license.

Qualifications

All qualifications must be met by the closing date of this announcement-02/08/2026 (unless otherwise stated in this vacancy announcement).

Credit will be given for all appropriate qualifying experience. To receive credit for experience your 2 page resume MUST clearly indicate the nature of the duties and responsibilities for each position starting and ending dates of employment (month/year) and the resume must reflect full and/or part-time or total number of hours worked (i.e. work 40 hours a week rather than indicating full-time). If part-time the hours must be annotated to be able to pro-rate the amount of qualified specialized experience. Resumes must not exceed two single-sided pages and resumes longer than two pages will not be accepted. You may only submit one resume. Only the document submitted as the Resume under the Documents section will be used to determine your qualifications/eligibility and for rating the event you submit more than one resume only the latest submission will be reviewed.

To qualify for this position at the GS-04 level you must possess one of the following:

A. One year of progressively responsible clerical office or other work that indicates your ability to acquire the particular knowledge and skills needed to perform the duties of a Visitor Services Assistant. General experience includes greeting the public disseminating information providing directions and fee collection.
-OR-
B. Two years of education above high school (60 semester hours or 90 quarter hours). This education was obtained in an accredited business secretarial or technical school junior college college or university.
-OR-
C. Equivalent combination of experience and education that together equal 100% of the qualification standards listed above when combined.

To qualify for this position at the GS-05 level you must possess one of the following:

A. One year of specialized experience equivalent to the GS-04 level in the federal service. Specialized experience demonstrates the knowledge skills and abilities to perform successfully the duties of a Visitor Services Assistant. Specialized experience includes providing information or assistance to the public in a business or recreation setting; instructing groups of people or individuals; compiling and analyzing information to report; greeting the public disseminating information providing directions fee collection and using software programs such as word processing spreadsheet or database (e.g. Excel Access Word or similar operating systems).
-OR-
B. Four years of education above high school (120 semester hours or 180 quarter hours). This education was obtained in an accredited business secretarial or technical school junior college college or university.
-OR-
C. Equivalent combination of experience and education that together equal 100% of the qualification standards listed above when combined.

Qualifying experience may be obtained in the private or public sectors. The OPM Qualification Standards Handbook is available for review at: OPM Qualification Standards.

Volunteer Experience: Experience refers to paid and unpaid experience including volunteer work done through National Service programs (e.g. Peace Corps AmeriCorps) and other organizations (e.g. professional; philanthropic; religious; spiritual; community student social). Volunteer work helps build critical competencies knowledge and skills and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience including volunteer experience.

ICTAP/CTAP Statement: Current surplus and current or former displaced Federal individuals who have special priority selection rights under the Agency Career Transition Assistance Program (CTAP) or the Interagency Career Transition Assistance Program (ICTAP) must be well qualified for the position to receive consideration for special priority selection. Well qualified means that the applicant meets the following: OPM qualification standards for the position; all selective placement factors where applicable; special qualifying conditions that OPM has approved for the position where applicable; is physically qualified with reasonable accommodation where appropriate to satisfactorily perform the duties of the position upon entry; and is rated by the organization at least at the well qualified level on all competencies.