Senior Manager, Marketing Agency Operations

Senior Manager Marketing Agency Operations

Were looking for a confident problem solver and strategic thinker who thrives in fast-moving environments and enjoys creating clarity where others see complexity. As our Senior Manager Marketing Agency Operations you will help shape the foundation of our internal creative agencybuilding the systems relationships and insights that help talent do their best work. This role blends operational excellence financial discipline and a strong sense of partnership. If youre energized by improving processes guiding teams and turning challenges into progress this is a place where your impact will be felt every day.

Responsibilities

Strengthen and evolve end-to-end agency workflows to ensure clear intake smooth execution and consistent delivery across internal teams and external partners.

Lead operational improvements by introducing change management updated workflows and practical SOPs that support speed quality and transparency.

Act as the agencys Wrike system owner designing workflows dashboards and reporting that enable visibility accountability and confident decision-making.

Champion the adoption of tools and processes across the agency ecosystem to drive alignment collaboration and continuous improvement.

Manage external agencies freelancers and vendors in partnership with Procurementoverseeing vetting onboarding contract negotiation scope alignment and performance.

Partner closely with Finance and Marketing Operations to lead budget planning workforce forecasting and ongoing cost management. Build models rate cards and estimation tools that support accurate planning and responsible investment.

Monitor delivery health financial performance resource utilization and operational metrics to surface trends risks and improvement opportunities.

Advise cross-functional partnersincluding Marketing Procurement Legal and business stakeholdersto ensure projects are well scoped strategically aligned and resourced for success.

Guide internal teams to plan proactively anticipate needs and translate business goals into actionable creative initiatives.

Build workforce plans that account for seasonal patterns project pipelines and shifting business priorities.

Qualifications should include

8 years of experience in agency operations integrated production or agency management with meaningful budgeting and financial responsibilities.

Proven ability to solve complex challenges in fast-paced results-oriented settings.

Strong understanding of agency workflows resource models scopes of work quality controls and financial management practices.

Experience working across internal and external agency models including vendor negotiations and contract management.

Strong communication skills with the ability to influence align and guide cross-functional partners.

Hands-on experience with Wrike.

Deep experience partnering with finance teams on budgeting forecasting and workforce planning.

Experience operating within matrixed organizations.

Demonstrated strength in vendor negotiation and performance management.

Bachelors degree in a related field.

Ability to work from The Cigna Group office 3 days a week

What Success Looks Like

Projects move forward with clarity accuracy and predictable delivery.

Risks and challenges are surfaced early and resolved efficiently.

Wrike becomes a reliable single source of truth for the agency.

Quality remains high while speed efficiency and stakeholder confidence grow.

Budgets and forecasts stay accurate with variances addressed proactively.

External partners deliver consistent value aligned with expectations and agreements.

About The Cigna Group

Qualified applicants will be considered without regard to race color age disability sex childbirth (including pregnancy) or related medical conditions including but not limited to lactation sexual orientation gender identity or expression veteran or military status religion national origin ancestry marital or familial status genetic information status with regard to public assistance citizenship status or any other characteristic protected by applicable equal employment opportunity laws.

If you require reasonable accommodation in completing the online application process please email: for support. Do not email for an update on your application or to provide your resume as you will not receive a response.

The Cigna Group has a tobacco-free policy and reserves the right not to hire tobacco/nicotine users in states where that is legally permissible. Candidates in such states who use tobacco/nicotine will not be considered for employment unless they enter a qualifying smoking cessation program prior to the start of their employment. These states include: Alabama Alaska Arizona Arkansas Delaware Florida Georgia Hawaii Idaho Iowa Kansas Maryland Massachusetts Michigan Nebraska Ohio Pennsylvania Texas Utah Vermont and Washington State.

Qualified applicants with criminal histories will be considered for employment in a manner consistent with all federal state and local ordinances.