Lounge Host

London - UK

Monthly Salary: Not Disclosed

Posted on: 10 hours ago

Vacancies: 1 Vacancy

Job Summary

To provide a professional 5-star level of hospitality catering ensuring that company standards are maintained and that the customer experience is always a positive one.

Greet customers warmly and create a welcoming atmosphere.
Take orders accurately and efficiently. Serve food and beverages promptly maintaining a high level of attention to detail.
Handle customer complaints and resolve issues professionally and courteously.
Ensure the lounge is kept clean and tidy clearing regularly sweeping mopping and taking out rubbish. Clean and sanitise tables counters and service areas regularly.
Monitor and restock condiments napkins cutlery and other supplies as needed.
Assist in monitoring inventory/stock levels and report any shortages to the management.
Maintain a positive work environment by fostering teamwork and cooperation
Be aware of COSHH regulations and use appropriate protective equipment when using chemicals.
Adhering to dress code policies. Demonstrate excellence
Adhere to food safety and hygiene regulations to maintain a safe environment.
Follow proper hand hygiene procedures and maintain personal cleanliness.
Adhere to proper food safety and hygiene standards including temperature controls storage procedures and sanitation practices to maintain a safe and clean kitchen environment.

Qualifications :

Previous experience in a similar customer service role preferably in a café hotel or restaurant setting.
Excellent communication and interpersonal skills.
Strong attention to detail and ability to multitask in a fast-paced environment.
Friendly and approachable demeaner with a genuine desire to provide exceptional customer service.
Ability to work well under pressure and handle customer complaints effectively.
Willingness to learn and progress
Be honest and trustworthy
Teamplayer
Respectful
Flexible
Adaptable
Possess cultural awareness and sensitivity
Ability to remain tactful calm and persuasive in controversial and/or confrontational situations.

Additional Information :

For almost 20 years for every client in every location (whether thats an office stadium cathedral or university) we have created beautiful spaces exciting menus and friendly teams so that each and every customer can have the hospitality experience they deserve.

We need the brightest and the best to join us to make this all possible. We will support you to create your hospitality legacy and build a career that you are proud of.

Our drive and belief in our people means that we always strive to supercharge our teams careers. Better is a daily habit that sits deep within our DNA meaning learning will be front and centre of your experience working with us.

Join us and be part of the food revolution!

BaxterStorey Values:

ALWAYS VISIONARY

We strive for better we never settle never compromise never follow. We lead the way blazing our own trail.

WHOLEHEARTEDLY POSITIVE

We are up-beat motivating and inspiring. Our love for what we do radiates through our food and is amplified by our people.

CREATIVELY COLLABORATIVE

We embrace our differences to push creativity and we work together to be better.

FOREVER CONSCIOUS

We work together as a team to lead by example protecting the planet and supporting local communities.

Interested Even if you dont meet all requirements wed like to hear from you. If you are motivated and hungry to learn we can work together to develop your potential.

We are proud to be an inclusive employer and welcome applications from candidates of all backgrounds. We celebrate individuality and are committed to creating an inclusive environment for all employees. We encourage applications from people of all ages abilities gender identities sexual orientations races religions and socio-economic backgrounds.

BaxterStorey is committed to encouraging equity diversity and inclusion (ED&I) among our workforce and aim for our workforce to be truly representative of all sections of society and for each employee to feel respected and able to give their best. To support our commitment to this we have set ourselves an ambition to set the standard and to be recognised for having the most inclusive culture in hospitality.

Join us and bring your unique perspective to our team.

Remote Work :

Employment Type :

Full-time

To provide a professional 5-star level of hospitality catering ensuring that company standards are maintained and that the customer experience is always a positive one.Greet customers warmly and create a welcoming atmosphere.Take orders accurately and efficiently. Serve food and beverages promptly m...