Risk Production Support
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Job Location:
Monthly Salary:
Posted on:
10 hours ago
Vacancies:
1 Vacancy
Job Summary
The IT team supports our operational teams in providing our clients with the best quality of uninterrupted service - as a member of this team you are responsible for tackling open incidents and supports and lead their resolution in coordination with different application development teams and external parties.
This involves working in shifts (7>16 and 9:30>18:30) as well as on-call support.
Primary responsibilities will include: Incident / Support / Change Management Investigation Escalations Incident Communication Crisis calls Managing backlog Exchanging with other support teams and Producing activity reports on a production scope.
Main Tasks:
- Incident Management
- Problem Management
- Change Management
- Reporting
- Crisis Communication
Qualifications :
- ITIL - Expert
- Data Flows (MQ CFT API)
Soft Skills:
- Stress Management
- Decision-making under pressure
- Critical Thinking
Additional Information :
Remote Work :
No
Employment Type :
Full-time
Key Skills
- History
- Insurance Management
- JDE
- Administration Office
- Catering Operations
About Company
Inetum is a European leader in digital services. Inetums team of 28,000 consultants and specialists strive every day to make a digital impact for businesses, public sector entities and society. Inetums solutions aim at contributing to its clients performance and innovation as well ... View more
