Application Production Support Presencial
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Job Location:
Monthly Salary:
Posted on:
3 hours ago
Vacancies:
1 Vacancy
Job Summary
Provide support for 24/7 production operations in a core banking environment ensuring system stability resolving incidents handling problems and driving continuous service improvement.
- Execute and monitor the Close of Business (COB) process and resolve any issues that occur.
- L1 Support: respond to user queries resolve minor technical issues perform initial diagnosis and maintain documentation.
- L2 Support: in-depth troubleshooting root cause analysis patch and upgrade management batch processing support reconciliations and end-of-day operations.
- Manage tickets end-to-end analyze issues communicate with stakeholders and ensure timely resolution.
- Collaborate closely with Infrastructure Database Security and L3 teams.
- Contribute to documentation such as FAQs and howto guides.
- Participate in critical phases like Go Lives branch openings and upgrades.
- Help develop or improve support tools that speed up analysis and enhance user experience.
Qualifications :
- Experience in L1/L2 support .
- Strong skills in SQL Unix/shell scripting and log analysis.
- Experience with banking interfaces APIs and middleware.
- Proficiency with Linux PL/SQL Dynatrace Kubernetes Docker Ansible.
- Experience using ServiceNow Jira Autosys.
- Familiarity with CI/CD pipelines version control ITIL and DevOps principles.
- Understanding of payment flows (SWIFT SEPA RTGS) - plus.
- Good level of english B2
Remote Work :
No
Employment Type :
Full-time
Key Skills
About Company
Inetum is a European leader in digital services. Inetums team of 28,000 consultants and specialists strive every day to make a digital impact for businesses, public sector entities and society. Inetums solutions aim at contributing to its clients performance and innovation as well ... View more
