IT Support Assoc II (ONS), IT Services Variable

The Amazon Helpdesk is the first place for Amazon employees to go with technical questions and problems with Amazons desktops laptops mobile devices network services and software. The Amazon Helpdesk works with Amazon and Amazon service managers and other staff to maintain internal solutions and respond to employees technical issues. Additionally they manage all the on-premise infrastructure including servers network device telephony and printers.

is looking for a dynamic and motivated IT Support Engineer to join their IT Services Team. If you are customer-focused with strong problem-solving skills and have experience with Chrome OS and Windows environments we want to talk with you.

As a member of the team you will have the opportunity to develop your career by maintaining and supporting Amazons unique corporate infrastructure service platforms and employees. This is a challenging role that demands strong communication skills technical analytical and problem-solving competencies and most importantly customer obsession.

KEY RESPONSIBILITIES
- Provide ticket-based walk-up and remote Helpdesk support for Amazons growing multi-site user base and environments.
- Direct internal and external service provider engagements as needed in the processing of support requests for effective and timely resolution of issues.
- Manage various routine processes such as new hire onboards computer life cycle management asset management computer imaging hardware warranty support and hardware recycling.
- Participate in the development implementation and administration of processes and procedures to ensure the reliability recoverability and optimum performance of user hardware and local services.
- Work in tandem with the rest of the IT Operations team to uphold system SLAs with a rotating On-call schedule for production support issues.
- Research procure vet and deploy new hardware and software solutions.


Key job responsibilities
Windows/Mac/Linux OS deployment
Providing remote tech support
User hardware/software/peripheral support
LAN troubleshooting and support
Hardware procurement and asset management
Creating and maintaining documentation

A day in the life
Seeking a customer-focused IT Support Associate who excels in Windows/Mac/Linux OS deployment remote technical support and comprehensive user hardware/software/peripheral assistance while demonstrating expertise in LAN troubleshooting and hardware asset management. The ideal candidate will maintain detailed documentation while handling a high volume of urgent requests displaying innovation energy and adaptability in new processes. They must be self-motivated able to work independently with minimal supervision and maintain high productivity levels while managing ambiguous situations. This role requires someone who combines strong technical capabilities with genuine curiosity commitment to team success and an initiative in delivering hands-on IT support across all platforms.

- 3 years of corporate setting Windows Mac or Linux Operating systems support experience
- Experience troubleshooting integrated and interdependent computer systems
- Experience maintaining zebra thermal printers troubleshooting thin clients PCs scanners and portable handheld terminals
- Bachelors degree or equivalent

- CompTIA A CompTIA Network Cisco/CCNA Linux (Redhat) Microsoft hardware (installation) AWS or other industry relevant certifications
- Experience in a dynamic environment with a high degree of customer service

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process including support for the interview or onboarding process please visit for more information. If the country/region youre applying in isnt listed please contact your Recruiting Partner.