IT Helpdesk Support Engineer
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Job Location:
Monthly Salary:
Posted on:
9 hours ago
Vacancies:
1 Vacancy
Job Summary
Purpose of the job:
The main purpose is to handle calls create ticket provide on-site or remote technical assistance installing and upgrading software and troubleshooting basic IT issues.
Essential functions and responsibilities:
- Respond to support tickets calls and emails for IT issues.
- Troubleshoot hardware problems (laptops desktops printers peripherals).
- Escalate unresolved issues to L2/L3 teams.
- Ensure timely closure of incidents as per SLA.
Essentials:
- Must have excellent oral and written communication skills and be able to work.
- Good Documentation skills in ticket for next agent to read and work on case.
- Familiar with Service logging software. Service Now preferred.
- Strong customer service skills.
- Knowledge of Windows OS O365 basic networking.
- Ability to diagnose & route calls to correct queue.
Good to have:
- Understanding of ITIL processes (Incident/Request/Change management).
Educational Qualifications: Any Diploma /Graduate/ Equivalent experience.
Work Experience: 2-3 years
Prerequisites:
- Rotational shifts including night shift is a must
- Prior work experience in US calling & handling US & European customers.
- Must have handled 24X 7 Operations
- Candidate from Large BPO Background verification or Hotel Industry preferred
The main purpose is to handle calls create ticket provide on-site or remote technical assistance installing and upgrading software and troubleshooting basic IT issues.
Essential functions and responsibilities:
- Respond to support tickets calls and emails for IT issues.
- Troubleshoot hardware problems (laptops desktops printers peripherals).
- Escalate unresolved issues to L2/L3 teams.
- Ensure timely closure of incidents as per SLA.
Essentials:
- Must have excellent oral and written communication skills and be able to work.
- Good Documentation skills in ticket for next agent to read and work on case.
- Familiar with Service logging software. Service Now preferred.
- Strong customer service skills.
- Knowledge of Windows OS O365 basic networking.
- Ability to diagnose & route calls to correct queue.
Good to have:
- Understanding of ITIL processes (Incident/Request/Change management).
Educational Qualifications: Any Diploma /Graduate/ Equivalent experience.
Work Experience: 2-3 years
Prerequisites:
- Rotational shifts including night shift is a must
- Prior work experience in US calling & handling US & European customers.
- Must have handled 24X 7 Operations
- Candidate from Large BPO Background verification or Hotel Industry preferred
Key Skills
- Engineering Support
- Law Enforcement
- ABB
- Information Security
- Adobe Dreamweaver
- Data Analysis
