Multilingual Marketing Customer Support Specialist Lisbon On Site

Braga - Portugal

Yearly Salary: € 12880 - 13320

Posted on: 15 hours ago

Vacancies: 1 Vacancy

Job Summary

Languages: Arabic Brazilian Portuguese Spanish
Location: Lisbon Portugal (On-site / Hybrid / Remote*)
Salary: 920 gross 14 months 40 complexity bonus 11 months
Contract: Full-time Permanent

How to Apply

Send your CV to or Use Application Form

We are hiring Marketing Customer Support Specialists to support advertisers using digital advertising products. This role is ideal for professionals who combine paid advertising expertise with a strong customer service mindset operating in a structured KPI-driven environment.

Working Hours & Shifts

Initial phase (12-hour coverage):

MondaySunday 07:0019:00
Two shifts:
- 07:0016:00
- 10:0019:00

Later phase (to be confirmed by the client):

24/7 operation MondaySunday
Rotative shifts
2 rotative days off

Key Responsibilities

Support advertisers running paid digital advertising campaigns
Handle end-to-end product troubleshooting via email and chat
Assist with campaign setup optimization and performance inquiries
Collaborate with internal Product Operations and Engineering teams
Drive customer satisfaction across the full case lifecycle
Ensure adherence to SLAs productivity targets and quality KPIs
Proactively identify initiatives to improve service quality and user experience
Educate advertisers on product features and common issue types in partnership with internal specialists

What Were Looking For

Mandatory experience in paid campaign management
Degree in Marketing or a related field
Hands-on experience in Digital Marketing
Experience in a Contact Centre or Advertising Tech service program
Strong knowledge of social media platforms and digital advertising fundamentals
Excellent communication and customer service skills
Ability to work independently and as part of a team

Compensation & Benefits

Base salary: 920 gross 14 months
Complexity bonus: 40 gross 11 months
Meal allowance: 7.63 per working day
Health insurance: from day 1 (employee contribution applies; free after 6 months)
Welcome bonus: paid in 12 monthly instalments during the first year
- Conditional on maintaining <6% unjustified absenteeism
- Not considered part of fixed salary

Languages: Arabic Brazilian Portuguese Spanish Location: Lisbon Portugal (On-site / Hybrid / Remote*) Salary: 920 gross 14 months 40 complexity bonus 11 months Contract: Full-time Permanent How to Apply Send your CV to or Use Application Form We are hiring Marketing Customer Support Speciali...