Program Support Assistant (Credentialing Specialist)
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Job Location:
San Diego, CA - USA
Yearly Salary:
$ 51871 - 74935
Posted on:
3 hours ago
Vacancies:
1 Vacancy
Job Summary
Summary
The Program Support Assistant -Credentialing Specialist is responsible for providing administrative and technical direction and support to the credentialing operations within the Credentialing & Privileging Office under the Chief of Staff. The incumbent is responsible for collecting relevant data and the decision-making process to ensure that qualified health care professionals are providing appropriate care in appropriate settings.
Major duties include but are not limited to:
- Monitoring for compliance and timely update the expiration of time-limited credentials.
- Serving as subject matter expert (SME) in the field of credentialing.
- Receiving and reviews VetPro reports detecting problem areas requiring further investigation.
- Managing provider applications (initial) for Non-LIPs credentialing within the VAMC.
- Assuring application packages and other documents meet technical requirements per specialty of provider and assures application folder and database account (VetPro or other internal databases and spreadsheets) meet technical requirements.
- Determining processes for coordination of incoming data and documents from a variety of sources.
- Analyzing and managing issues related to documents that do not meet expected requirements regulations or guidelines such as adverse actions against licensures certifications and NPDB) CQ reports.
- Conducting final appointment into the VetPro database after thoroughly researching analyzing and validating all data information documents and signature authorities.
- Developing and providing routine and special reports as requested by the C&P manager/Analyst.
- Possessing a credit card and responsible for maintaining records reconciling monthly charge statements and verifying legitimacy of requests for NPDB Single and CQ enrollments/ renewals licensure verification (if applicable) National Student Clearing House Work Number and certifications (if applicable).
- Reconciling transactions and resolving discrepancies with Fiscal Service.
- Performing other credentialing duties as assigned.
Work Schedule: Monday-Friday 8:00am-4:30pm
Position Description Title/PD#: Program Support Assistant (Credentialing Specialist)/PD99868A
Physical Requirements: The work is mostly sedentary. Occasionally light physical effort may be required such as that involved with walking stair climbing and carrying of light office items.
Promotion Potential: The selectee may be promoted to the full performance level without further competition when all regulatory qualification and performance requirements are met. Selection at a lower grade level does not guarantee promotion to the full performance level.
Virtual: This is not a virtual position
Critical Skills Incentive (CSI): Not Approved
Permanent Change of Station (PCS): Not Authorized
Conditions of employment
- You must be a U.S. Citizen to apply for this job
- Selective Service Registration is required for males born after 12/31/1959
- Subject to background/security investigation
- Selected applicants will be required to complete an online onboarding process. Acceptable form(s) of identification will be required to complete pre-employment requirements ( Effective May 7 2025 drivers licenses or state-issued dentification cards that are not REAL ID compliant cannot be utilized as an acceptable form of identification for employment.
- Participation in the seasonal influenza vaccination program is a requirement for all Department of Veterans Affairs Health Care Personnel (HCP)
- your performance and conduct;
- the needs and interests of the agency;
- whether your continued employment would advance organizational goals of the agency or the Government; and
- whether your continued employment would advance the efficiency of the Federal service.
Qualifications
To qualify for this position applicants must meet all requirements by the closing date of this announcement 02/06/2026.
Time-In-Grade Requirement: Applicants who are current Federal employees and have held a GS grade any time in the past 52 weeks must also meet time-in-grade requirements by the closing date of this announcement. For a GS-06 position you must have served 52 weeks at the GS-05. For a GS-07 position you must have served 52 weeks at the GS-06. The grade may have been in any occupation but must have been held in the Federal service. An SF-50 that shows your time-in-grade eligibility must be submitted with your application materials. If the most recent SF-50 has an effective date within the past year it may not clearly demonstrate you possess one-year time-in-grade as required by the this instance you must provide an additional SF-50 that clearly demonstrates one-year time-in-grade. Note: Time-In-Grade requirements also apply to former Federal employees applying for reinstatement as well as current employees applying for Veterans Employment Opportunities Act of 1998 (VEOA) appointment.
GS-06 grade level: One year of specialized experience (equivalent to the GS-05 grade level in the federal service); experience that equipped the applicant with the particular knowledge skills and abilities (KSAs) and other characteristics to perform successfully the duties of the position and that is typically in or related to the work of the position to be filled in the normal line of progression for the occupation in the organization. Specialized experience includes:
- Ability to manage multiple projects and priorities and meet deadlines.
- Attention to detail is required to analyze applications documents files and other material pertaining to the credentialing program.
- Skill in using software applications such as word processing and data bases and internet database applications for data entry file maintenance and data retrieval.
- Ability to communicate in writing to prepare emails letters and reports.
- Knowledge of medical terminology to assure competence/appropriateness of credentials requested.
- Knowledge of the contacts required for verification of information in health care provider files.
- Ability to communicate orally technical information to a diverse group of individuals with varying levels of understanding.
- Comprehensive knowledge of VetPro policies including but not limited to VetPro Data Integrity VAMC level access control mandatory annual VetPro security and confidentiality training and mandatory annual privacy act training.
- Considerable working knowledge and understanding of accreditation standards and principles provisions and practices of credentialing and regulatory procedures such as TJC and Office of Inspector General/Combined Healthcare Inspection Program (OIG/CHIP) which affect the use of program related support resources in the area of credentialing;
- Comprehensive knowledge of complex pertinent laws regulations policies and precedents VHA Handbooks Directives Memos and Notices and local medical center procedures related to the principles practices and program goals of the credentialing program.
GS-07 grade level: One year of specialized experience (equivalent to the GS-06 grade level in the federal service); experience that equipped the applicant with the particular knowledge skills and abilities (KSAs) and other characteristics to perform successfully the duties of the position and that is typically in or related to the work of the position to be filled in the normal line of progression for the occupation in the organization. Specialized experience includes but is not limited to:
- Verifying of information in health care provider files
- Maintaining confidentiality of information in accordance with the Privacy Act
- Provides quality control checks on data
- Managing multiple projects and priorities and meets deadlines
- Using software applications such as word processing and data bases and internet database applications for data entry file maintenance and data retrieval
- Researching reference materials regulations and standards to identify appropriate action necessary to correct problems or issues
Best Qualified:
- Experience in applying credentialing rules regulations policies procedures and compliance requirements.
- Skill in analyzing credentialing database systems and processes to achieve data integrity.
- Skill in utilizing various databases and electronic systems.
- Experience communicating and working with staff at various managerial levels.
- Administrative experience within healthcare.
You will be rated on the following Competencies for this position:
- Administration and Management
- Attention to Detail
- Customer Service (Clerical/Technical)
- Database Management Systems
- Financial Management
Experience refers to paid and unpaid experience including volunteer work done through National Service programs (e.g. Peace Corps AmeriCorps) and other organizations (e.g. professional; philanthropic; religions; spiritual; community; student; social). Volunteer work helps build critical competencies knowledge and skills and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience including volunteer experience.
Note: A full year of work is considered to be 35-40 hours of work per week. Part-time experience will be credited on the basis of time actually spent in appropriate activities. Applicants wishing to receive credit for such experience must indicate clearly the nature of their duties and responsibilities in each position and the number of hours a week spent in such employment.
Physical Requirements:
The work is mostly sedentary. Occasionally light physical effort may be required such as that involved with walking stair climbing and carrying of light office items.
For more information on these qualification standards please visit the United States Office of Personnel Managements website at is no educational substitution for the GS-06/07 level.
Additional information
Under the Fair Chance to Compete Act the Department of Veterans Affairs prohibits requesting an applicants criminal history prior to accepting a tentative job offer. For more information about the Act and the complaint process visit Human Resources and Administration/Operations Security and Preparedness (HRA/OSP) at The Fair Chance Act.
Participation in the seasonal influenza program is a requirement for all Department of Veterans Affairs Health Care Personnel (HCP). It is a requirement that all HCP to receive annual seasonal influenza vaccination or obtain an exemption for medical or religious reasons. Wearing a face mask is required when an exemption to the influenza vaccination has been granted. HCP in violation of this directive may face disciplinary action up to and including removal from federal service. HCP are individuals who during the influenza season work in VHA locations or who come into contact with VA patients or other HCP as part of their duties. VHA locations include but are not limited to VA hospitals and associated clinics community living centers (CLCs) community-based outpatient clinics (CBOCs) domiciliary units Vet centers and VA-leased medical facilities. HCP include all VA licensed and unlicensed clinical and administrative remote and onsite paid and without compensation full- and part-time employees intermittent employees fee basis employees VA contractors researchers volunteers and health professions trainees (HPTs) who are expected to perform any or all of their work at these facilities. HPTs may be paid or unpaid and include residents interns fellows and students. HCP also includes VHA personnel providing home-based care to Veterans and drivers and other personnel whose duties put them in contact with patients outside VA medical facilities.
The Interagency Career Transition Assistance Plan (ICTAP) and Career Transition Assistance Plan (CTAP) provide eligible displaced VA competitive service employees with selection priority over other candidates for competitive service vacancies. To be well-qualified applicants must possess experience that exceeds the minimum qualifications of the position including all selective factors if applicable and must be proficient in most of the requirements of the job. Information about ICTAP and CTAP eligibility is on OPMs Career Transition Resources website which can be found at Service Credit for Earning Annual (Vacation) Leave: Federal Employees earn annual leave at a rate (4 6 or 8 hours per pay period) which is based on the number of years they have served as a Federal employee. VA may offer newly-appointed Federal employees credit for their job-related non-federal experience or active duty uniformed military service. This credited service can be used in determining the rate at which they earn annual leave. Such credit must be requested and approved prior to the appointment date and is not guaranteed.
This job opportunity announcement may be used to fill additional vacancies.
If you are unable to apply online or need an alternate method to submit documents please reach out to the Agency Contact listed in this Job Opportunity Announcement.
Candidates should be committed to improving the efficiency of the Federal government passionate about the ideals of our American republic and committed to upholding the rule of law and the United States Constitution.
A career with the U.S. government provides employees with a comprehensive benefits package. As a federal employee you and your family will have access to a range of benefits that are designed to make your federal career very rewarding. Opens in a new windowLearn more about federal benefits.
Eligibility for benefits depends on the type of position you hold and whether your position is full-time part-time or intermittent. Contact the hiring agency for more information on the specific benefits offered.
Key Skills
- Children Activity
- Access Control
- Human Resources Administration
- Government
- Actuary
- Hydraulics
