Program Support Assistant
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Job Location:
Golden, CO - USA
Yearly Salary:
$ 56262 - 73142
Posted on:
3 hours ago
Vacancies:
1 Vacancy
Job Summary
Summary
This position is located within the Department of Veterans Affairs (VA) Office of Procurement Acquisition and Logistics (OPAL) National Acquisition Center Denver Logistics Service (DLS) in Golden Colorado. The position is assigned to the Hearing Aid Repair Laboratory (LAB) within the Veteran Services Division (VSD).
Major Duties:
- Verifying and authorizing hearing aid repair service requests in accordance with established policies and contract requirements.
- Works with clients and customers to assess their needs provide information or assistance resolve their problems or satisfy their expectations; informed about available products and services; is committed to providing quality products and services.
- Performing quality control on commercially repaired hearing devices through visual inspection operational and listening checks and reviewing manufacturers technical specifications to ensure compliance prior to return to the Veteran or VA facility.
- Providing customer service support to internal and external customers including Veterans VA staff and vendors.
- May also serve in a backup call center capacity responding to a high volume of inquiries which may include handling 250 or more calls during a standard shift.
Promotion Potential: This position is at the full performance level.
Work Schedule: 06:00am-6:00pm (Required to work Monday-Friday with various tours available pending supervisory approval.)
Compressed/Flexible: May be authorized by supervisor.
Telework: No
Virtual: This is not a virtual position.
Position Description/PD#: PD82096A
Relocation/Recruitment Incentives: Not Authorized
Financial Disclosure Report: Not required Not required
Conditions of employment
Conditions of Employment
- You must be a U.S. Citizen to apply for this job
- Selective Service Registration is required for males born after 12/31/1959
- You may be required to serve a probationary period
- Subject to background/security investigation
- Selected applicants will be required to complete an online onboarding process
- Acceptable form(s) of identification will be required to complete pre-employment requirements ( May 7 2025 drivers licenses or state-issued identification cards that are not REAL ID compliant cannot be utilized as an acceptable form of identification for employment.
As a condition of employment for accepting this position you may be required to serve a one year probationary period or two year trial period during which we will evaluate your fitness and whether your continued employment advances the public determining if your employment advances the public interest we may consider:
- your performance and conduct;
- the needs and interests of the agency;
- whether your continued employment would advance organizational goals of the agency or the Government; and
- whether your continued employment would advance the efficiency of the Federal service.
Qualifications
To qualify for this position applicants must meet all requirements by the closing date of this announcement 02/06/2026.
Time-In-Grade Requirement: Applicants who are current Federal employees and have held a GS grade any time in the past 52 weeks must also meet time-in-grade requirements by the closing date of this announcement. For a GS-07 position you must have served 52 weeks at the GS-05. The grade may have been in any occupation but must have been held in the Federal service. An SF-50 that shows your time-in-grade eligibility must be submitted with your application materials. If the most recent SF-50 has an effective date within the past year it may not clearly demonstrate you possess one-year time-in-grade as required by the this instance you must provide an additional SF-50 that clearly demonstrates one-year time-in-grade. Note: Time-In-Grade requirements also apply to former Federal employees applying for reinstatement as well as current employees applying for Veterans Employment Opportunities Act of 1998 (VEOA) appointment. See the Required Document section below for more information regarding the SF-50s needed to verify time-in-grade.
You may qualify based on your experience as described below:
- Specialized Experience: You must have one year of specialized experience equivalent to at least the next lower grade (GS-05) in the normal line of progression for the occupation in the organization. Examples of specialized experience would typically include but are not limited to: experience using order placement and order fulfillment production systems to complete tasks such as remote order entry systems purchase orders order certification adjustments and resolving issues; experience researching and using billing and credit policies and procedures to include billing reports and pricing; knowledge of supply and inventory systems distribution and shipping/postal methods and regulations.
You will be rated on the following Competencies for this position:
- Accountability
- Attention to Detail
- Communication
- Customer Service
- Decision Making
- Flexibility
- Integrity/Honesty
- Interpersonal Skills
- Learning
- Quality Assurance
- Reading Comprehension
- Reasoning
- Self-Management
- Stress Tolerance
- Teamwork
- Technology Application
Experience refers to paid and unpaid experience including volunteer work done through National Service programs (e.g. Peace Corps AmeriCorps) and other organizations (e.g. professional; philanthropic; religions; spiritual; community; student; social). Volunteer work helps build critical competencies knowledge and skills and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience including volunteer experience.
Note: A full year of work is considered to be 35-40 hours of work per week. Part-time experience will be credited on the basis of time actually spent in appropriate activities. Applicants wishing to receive credit for such experience must indicate clearly the nature of their duties and responsibilities in each position and the number of hours a week spent in such employment.
Physical Requirements: Work is primarily sedentary although some walking stooping bending reaching and carrying of loads weighing 25 to 40 pounds is required.
For more information on these qualification standards please visit the United States Office of Personnel Managements website at http://:// Interagency Career Transition Assistance Plan (ICTAP) and Career Transition Assistance Plan (CTAP) provide eligible displaced Federal/VA competitive service employees with selection priority over other candidates for competitive service vacancies. To be qualified you must submit appropriate documentation (a copy of the agency notice your most recent performance rating and your most recent SF-50 noting current position grade level and duty location) and be found well-qualified for this vacancy.
To be found well qualified applicants must meet the following qualifications:
- Perform routine clerical and administrative support functions such as data entry responding to inquiries assisting with request processing and providing basic customer service.
- Apply foundational office skills and the ability to learn and apply procedures related to service coordination documentation and quality review.
Information about ICTAP and CTAP eligibility is on OPMs Career Transition Resources website at There is no educational substitution at this grade level.
Additional information
Under the Fair Chance to Compete Act the Department of Veterans Affairs prohibits requesting an applicants criminal history prior to accepting a tentative job offer. For more information about the Act and the complaint process visit Human Resources and Administration (HRA) at The Fair Chance Act.
Special Employment Consideration: VA encourages persons with disabilities to apply including those eligible for hiring under 5 CFR 213.3102(u) Schedule A Appointment of persons with disabilities i.e. intellectual disabilities severe physical disabilities or psychiatric disabilities and/or Disabled veterans with a compensable service-connected disability of 30% or more. Contact the Agency Contact for information on how to apply under this appointment authority via the Selective Placement Coordinator.
Placement Policy: The posting of this announcement does not obligate management to fill a vacancy or vacancies by promotion. The position may be filled by reassignment change to lower grade transfer appointment or reinstatement. Management may use any one or any combination of these methods to fill the position.
It is the policy of the VA to not deny employment to those that have faced financial hardships or periods of unemployment.
This job opportunity announcement may be used to fill additional vacancies.
Veterans and Transitioning Service Members: Please visit the VA for Vets site for career-search tools for Veterans seeking employment at VA career development services for our existing Veterans and coaching and reintegration support for military service members.
For more information on the Who may apply eligibility requirements please refer to the OHRM Status Candidates and Other Candidate Definitions document.
Reasonable Accommodation (RA) Requests: If you believe you have a disability (i.e. physical or mental) covered by the Rehabilitation Act of 1973 as amended that would interfere with completing the USA Hire Competency Based Assessments you will be granted the opportunity to request a RA in your online application. Requests for RA for the USA Hire Competency Based Assessments and appropriate supporting documentation for RA must be received prior to starting the USA Hire Competency Based Assessments. Decisions on requests for RA are made on a case-by-case basis. If you meet the minimum qualifications of the position after notification of the adjudication of your request you will receive an email invitation to complete the USA Hire Competency Based Assessments based on your adjudication decision. You must complete all assessments within 48 hours of receiving the URL to access the USA Hire Competency Based Assessments if you received the link after the close of the announcement. To determine if you need a RA please review the Procedures for Requesting a Reasonable Accommodation for Online Assessments here:
should be committed to improving the efficiency of the Federal government passionate about the ideals of our American republic and committed to upholding the rule of law and the United States Constitution.
A career with the U.S. government provides employees with a comprehensive benefits package. As a federal employee you and your family will have access to a range of benefits that are designed to make your federal career very rewarding. Opens in a new windowLearn more about federal benefits.
VA supports the use of telework as a way to help attract and retain talented individuals in public service increase worker productivity and better prepare the agency to operate during emergencies. This position may be authorized for telework. Telework eligibility will be discussed during the interview process.
Receiving Service Credit or Earning Annual (Vacation) Leave: Federal Employees earn annual leave at a rate (4 6 or 8 hours per pay period) which is based on the number of years they have served as a Federal employee. VA may offer newly-appointed Federal employees credit for their job-related non-federal experience or active duty uniformed military service. This credited service can be used in determining the rate at which they earn annual leave. Such credit must be requested and approved prior to the appointment date and is not guaranteed.
Eligibility for benefits depends on the type of position you hold and whether your position is full-time part-time or intermittent. Contact the hiring agency for more information on the specific benefits offered.
Required Experience:
Junior IC
Key Skills
- Gems Jewellery
- Flight Operations
- Logistics & Administration
- Analysis
- Claims Investigation
