Veteran Outreach Program Specialist
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Job Location:
Boston, NH - USA
Yearly Salary:
$ 69905 - 109959
Posted on:
2 hours ago
Vacancies:
1 Vacancy
Job Summary
Summary
The Veterans Outreach Program Specialist serves as the principal outreach staff member for Military Reserve and National Guard members returning from the Global War on Terrorism (GWOT) Operation Enduring Freedom (OEF) Operation Iraqi Freedom (OIF) and Operation New Dawn (OND). The nature of the job requires travel throughout an assigned geographical area away from the Vet Center.
Major duties include but are not limited to:
- Providing information explanation of services support and connection to a variety of individuals of various educational environmental ethnic and cultural backgrounds regarding benefits and eligibility to VHA RCS Veterans Benefits Administration (VBA) and the National Cemetery Administration (NCA).
- Developing managing and distributing outreach materials to include brochures presentations flyers fact sheets web content and other targeted information which highlights Vet Center services and locations as well as the combat Veteran experience.
- Creating presentations and materials with information in the appropriate format to allow the Veteran and/or Service Members their families and representatives to understand the information they are receiving.
- Serving as a community liaison representing the Vet Center with organizations to include but not limited to Veterans Service Organizations community groups and others whose interest is in helping and protecting Veterans their families and their representatives.
- Collaborating closely with Vet Center direct service providers helps initiate client referrals and follows up to ensure client needs are being met timely.
- Collaborating participating in the planning coordinating and executing of a variety of outreach events.
- Preparing documentation of contacts client visits and administrative activities in accordance with program guidelines and policies.
- Driving either a Government Owned Vehicle (GOV) or a Mobile Vet Center Mobile Vet Center to perform outreach services on a daily basis. Each Mobile Vet Center may be up to 40 feet long.
- Setting up and closing the Mobile Vet Center for operation i.e. leveling the Mobile Vet Center checking communications systems electrical systems etc.
Telework: Not available.
Virtual: This is not a virtual position.
Position Description/PD#:Veterans Outreach Program Specialist (VOPS)PD# 76028A and PD# 76029A
Relocation/Recruitment Incentives: Not Authorized
Critical Skills Incentive (CSI): Not Approved
Permanent Change of Station (PCS): Not Authorized
Conditions of employment
- You must be a U.S. Citizen to apply for this job
- To be considered for this position you must complete all required steps in the process. In addition to the application and questionnaire this position requires an online assessment. The online assessment measures critical general competencies required to perform the job.
- Selective Service Registration is required for males born after 12/31/1959
- Must be proficient in written and spoken English.
- Must pass pre-employment physical examination.
- Physical Requirements: The work required does not inherently include any physical requirements essential for successful job performance that could not otherwise be performed with accommodation or workplace adjustment. A pre-placement physical examination is not required.
- Subject to background/security investigation
- Selected applicants will be required to complete an online onboarding process. Acceptable form(s) of identification will be required to complete pre-employment requirements ( Effective May 7 2025 drivers licenses or state-issued dentification cards that are not REAL ID compliant cannot be utilized as an acceptable form of identification for employment.
- Participation in the seasonal influenza vaccination program is a requirement for all Department of Veterans Affairs Health Care Personnel (HCP)
- Complete all application requirements detailed in the Required Documents section of this announcement. eCFR :: 5 CFR Part 930 -- Programs for Specific Positions and Examinations (Miscellaneous)
- your performance and conduct;
- the needs and interests of the agency;
- whether your continued employment would advance organizational goals of the agency or the Government; and
- whether your continued employment would advance the efficiency of the Federal service.
Qualifications
CTAP is designed to improve your chances of finding a new job in your agency through selection priority. To receive selection priority you must:
- Be surplus or displaced;
- Have a current performance rating of at least fully successful (Level III) or equivalent;
- Occupy a position in the same local commuting area of the vacancy;
- Apply for a specific vacancy at or below your current grade level with no greater promotion potential than your current position;
- Meet the application deadline in the announcement; and
- Be found well qualified for the job.
- Are in the competitive service;
- Are in tenure group I (career) or tenure group II (career-conditional); and
- Have an official notice from your agency saying that your position is no longer needed. This notice could be:
- a Certificate of Expected Separation (CES);
- an agency certification that you are in a surplus organization or occupation;
- a notice that your position is being abolished; or
- a letter saying you are eligible for discontinued service retirement.
- Are in the competitive service;
- Are in tenure group I (career) or tenure group II (career-conditional); and
- Have an official notice from your agency saying you will be separated by reduction in force. This notice could be:
- a specific reduction in force separation notice; or
- a notice of proposed removal because you declined a directed reassignment or transfer of function out of the local commuting area.
- In the excepted service;
- Downgraded or reassigned due to reduction in force but not separated;
- In a different local commuting area from the vacancy;
- In a temporary or term position in the competitive service;
- In an agency that is not in the Executive branch;
- In an agency that does not follow OPM hiring procedures (this includes Postal Service legislative and judicial branch agencies); or
- In the Senior Executive Service (SES).
This position requires a valid current state drivers license. DO NOT submit a copy of your drivers license with your application as doing so will result in disqualification. Documentation will be requested upon selection during the onboarding.
You may qualify based on your experience as described below:
Specialized Experience for GS 9:
- You must have one year of specialized experience equivalent to at least the GS-7 in the normal line of progression for the occupation in the organization. Examples of specialized experience would typically include but are not limited to:
- Participating and assisting in the planning of outreach events and generating program refers.
- Providing individual and group presentations to inform others of various services.
- Distributing and assisting in the creation of marketing materials including brochures presentation flyers fact sheets and web content.
- Accurately maintaining client records accordance with program guidelines and polices.
- Collecting outreach data and providing reports to leadership.
- OR
- Education: Applicants may substitute education for the required experience. To qualify based on education for this grade level you must have masters or equivalent graduate degree or 2 full years of progressively higher-level graduate education leading to such a degree or LL.B. or J.D. if related. OR
- Combination: Applicants may also combine education and experience to qualify at this level. You must have an combination of specialized experience and graduate level education.
Specialized Experience for GS 11:
- You must have one year of specialized experience equivalent to at least the next lower grade GS-9 you must have one year of specialized experience equivalent to at least the next lower grade in the normal line of progression for the occupation in the organization. Examples of specialized experience would typically include but are not limited to:
- Working with in the community developing planning scheduling and conducting outreach events and referral processes.
- Creating and presenting formal briefings to a variety of individuals with various education environmental ethics and cultural backgrounds.
- Developing managing and distributing outreach materials to include brochures presentation flyers fact sheets web content and other targeted information which highlights services and locations.
- Preparing and maintaining records including documentation of contacts clients visits and administrative activities in accordance with program guidelines and polices.
- Preparing and providing accurate reports and cursory analysis on outreach data as assigned in accordance with program requirements.
OR
- Education: Applicants may substitute education for the required experience. To qualify based on education for this grade level you must have Ph.D. or equivalent degree OR (3) full years of progressively higher level graduate education leading to such a degree OR LL.M. if related.
- Combination: Applicants may also combine education and experience to qualify at this level. You must have a combination of specialized experience and education beyond graduate level.
Note: A full year of work is considered to be 35-40 hours of work per week. Part-time experience will be credited on the basis of time actually spent in appropriate activities. Applicants wishing to receive credit for such experience must indicate clearly the nature of their duties and responsibilities in each position and the number of hours a week spent in such employment.
Physical Requirements: An elevated level of physical energy is necessary as the incumbent is expected to meet with many people in the course of a workday. The incumbent is responsible for driving a GOV or MVC to mobile work site setting up the work site to meet clients-GOV may entail setting up furniture (chairs and small table) lifting boxes with literature (Vet Center pamphlets community resources or VA programs) and establishing computer access (via laptop or other government owned equipment) to present outreach services for a given day or outreach event. Driving the MVC requires incumbent to use moderate physical effort in operating hand and foot controls. Occasionally incumbent handles objects weighing up to 50 pounds (23 kilograms) while loading and unloading the MVC work site.
For more information on these qualification standards please visit the United States Office of Personnel Managements website at A transcript must be submitted with your application if you are basing all or part of your qualifications on education.
Note: Only education or degrees recognized by the U.S. Department of Education from accredited colleges universities schools or institutions may be used to qualify for Federal employment. You can verify your education here: If you are using foreign education to meet qualification requirements you must send a Certificate of Foreign Equivalency with your transcript in order to receive credit for that education. For further information visit:
Additional information
Under the Fair Chance to Compete Act the Department of Veterans Affairs prohibits requesting an applicants criminal history prior to accepting a tentative job offer. For more information about the Act and the complaint process visit Human Resources and Administration/Operations Security and Preparedness (HRA/OSP) at The Fair Chance Act.
Reasonable Accommodation (RA) Requests: If you believe you have a disability (i.e. physical or mental) covered by the Rehabilitation Act of 1973 as amended that would interfere with completing the USA Hire Competency Based Assessments you will be granted the opportunity to request a RA in your online application. Requests for RA for the USA Hire Competency Based Assessments and appropriate supporting documentation for RA must be received prior to starting the USA Hire Competency Based Assessments. Decisions on requests for RA are made on a case-by-case basis. If you meet the minimum qualifications of the position after notification of the adjudication of your request you will receive an email invitation to complete the USA Hire Competency Based Assessments based on your adjudication decision. You must complete all assessments within 48 hours of receiving the URL to access the USA Hire Competency Based Assessments if you received the link after the close of the announcement. To determine if you need a RA please review the Procedures for Requesting a Reasonable Accommodation for Online Assessments.
Receiving Service Credit for Earning Annual (Vacation) Leave: Federal Employees earn annual leave at a rate (4 6 or 8 hours per pay period) which is based on the number of years they have served as a Federal employee. VA may offer newly-appointed Federal employees credit for their job-related non-federal experience or active duty uniformed military service. This credited service can be used in determining the rate at which they earn annual leave. Such credit must be requested and approved prior to the appointment date and is not guaranteed.
This job opportunity announcement may be used to fill additional vacancies.
The Interagency Career Transition Assistance Plan (ICTAP) and Career Transition Assistance Plan (CTAP) provide eligible displaced VA competitive service employees with selection priority over other candidates for competitive service vacancies. To be qualified you must submit appropriate documentation (a copy of the agency notice your most recent performance rating and your most recent SF-50 noting current position grade level and duty location) and be found well-qualified for this vacancy. To be well-qualified: applicants must possess experience that exceeds the minimum qualifications of the position including all selective factors and who are proficient in most of the required competencies of the job. Information about ICTAP and CTAP eligibility is on OPMs Career Transition Resources website at should be committed to improving the efficiency of the Federal government passionate about the ideals of our American republic and committed to upholding the rule of law and the United States Constitution.
A career with the U.S. government provides employees with a comprehensive benefits package. As a federal employee you and your family will have access to a range of benefits that are designed to make your federal career very rewarding. Opens in a new windowLearn more about federal benefits.
Eligibility for benefits depends on the type of position you hold and whether your position is full-time part-time or intermittent. Contact the hiring agency for more information on the specific benefits offered.
Required Experience:
IC
Key Skills
- Project Management Methodology
- Project / Program Management
- Program Management
- Management Experience
- Microsoft Powerpoint
- Project Management
- Microsoft Project
- Budgeting
- DoD Experience
- Leadership Experience
- Supervising Experience
- Contracts
