Senior Solutions Consultant

At parcelLab were reshaping how the worlds leading brands manage the post-purchase experience.

Our post-purchase platform helps companies like John Lewis Chicos Yeti AllSaints and others transform every touchpoint into moments that drive customer engagement build loyalty and create customers for life.

We are looking for a full-time Solutions Consultantto join ourProduct Team with a focus primarily on the UK market working in our US/EMEA Solutions Consulting team.

The Role:

This role sits at the intersection of sales solution design and customer advisory. You will act as a trusted advisor to both customers and internal stakeholders owning complex solution engagements from discovery through deal closing and handover. Its a fast-paced high-impact role for someone who thrives on solving real business problems with technology.

As a digital first company we offer greater flexibility in working location. Therefore you can work from our London officeor remotely within the UK.

What you will do:

• Own end-to-end solution design for mid-market and enterprise opportunities from deep discovery through tailored demos value articulation and technical validation.

• Act as a trusted advisor to senior customer stakeholders translating complex business challenges into scalable parcelLab solutions across Engage Retain and Convert.

• Lead product demos and solution workshops adapting narratives to different industries maturity levels and buyer personas.

• Partner closely with Sales to shape deal strategy influence qualification and support pricing and commercial positioning.

• Take ownership of RFP and complex proposal responses defining solution scope architecture and differentiation.

• Collaborate cross-functionally with Sales Engineering Implementation and Customer Success to ensure feasibility smooth handovers and long-term customer success.

• Bring structured feedback from the field into product discussions helping influence roadmap priorities and messaging.

What we are looking for:

• 5 years of experience in Solutions Consulting Sales Engineering or a comparable customer-facing role within a SaaS or technology environment.

• Proven experience working on complex multi-stakeholder deals ideally within e-commerce retail logistics or enterprise platforms.

• Strong ability to translate business outcomes into technical solutions architecture integrations and data-driven workflows.

• Confidence leading conversations with both technical and non-technical stakeholders including senior decision-makers.

• A consultative mindset: you ask the right questions challenge assumptions and focus on long-term value rather than short-term wins.

• Fluency in English (German or other European languages are a plus).

• Legally authorised to work in the location you apply from.

Bonus Points:

• Bachelors degree in a technical or business field (or equivalent experience).

• Experience in a fast-growing SaaS company or start-up.

• Additional language skills.

Why join parcelLab:

• Youll join a passionate and collaborative global sales team with plenty of room to grow

• Competitive salary commission benefits

• Exposure to high-growth accounts and verticals

• A culture that values

Perks & Benefits:

Plenty of room for your own to try fail and learn!

Comprehensiveday onboarding plan in place from the very first day to help you integrate seamlessly with the rest of the company and understand new responsibilities

Equipped with the latest MacBook or PC as a digital-first company you choose whether to work entirely from home in one of our offices or a mix that suits you. Not close to one of our offices No problem! Find yourself a co-working space instead and well help cover the costs

Career development opportunities including our Leadership Development Program and our Mentorship Program as well as online language courses available budgets for further training

Stay grounded with our free meditation mindfulness and coaching sessions via our mental wellbeing platform

Regular company retreats parcelLab events (in-person and online) local and regional meet-ups as well as team off-sites

Be part of a motivated diverse and international team made up of over 25 different nationalities; and with a great rating for company culture and employee experience on Glassdoor youll love working here!

About parcelLab:

parcelLabs platform unifies every touchpoint from customer conversion order tracking delivery returns and engagement into one seamless ecosystem that not only reduces friction but actively drives repeat purchases transforming post-purchase into a competitive advantage.

Its all in a days work for us:

• Monitor over six million shipments per day

• 175 countries across the globe use our tracking pages

• 1000 brands use parcelLab for their post-purchase experience

• Shipping data comes from more than 350 carriers worldwide including DHL FedEx & DPD

• 150 employees around the globe driving innovation together

Equal Opportunities:

parcelLab is an Equal Opportunities Employer. We live the motto always joy always team always equality which means we celebrate diversity and do not accept any form of discrimination or harassment. We believe that diversity enriches our employee experience and allows each of us to deliver the best work possible.

Qualified applicants will receive consideration for employment without regard to race colour religion sex sexual orientation gender perception or identity national origin age marital status disability status or other lived experience.

Come be part of our growth contribute your ideas and share in our success as we continue to improve the post-sales customer journey for millions of people every day.