Sr. Quality Manager Indirect Tax

KPMG created KPMG Delivery Network to provide large-scale cross-functional capabilities and technology through a network of global delivery centers. KDN encourages global consistency and provides services and tools across Tax and Legal Services Audit and Advisory at a consistently high quality and at a competitive price point. It includes a multi-tiered global sales and delivery support network that transforms how KPMG firms and people work together. Our extensive network of dedicated KDN professionals has the depth and breadth of knowledge necessary to play a key role in the future of global productivity tools.

What we offer*:

• 2 days home office opportunity and flexible working hours

• Private health care coverage including dental services (Medicare)

• Eyeglasses compensation

• Collective life and accident insurance

• Wide range of Cafeteria elements (such as SZÉP Card MOL Bubi MOL Limo)

• Annual bonus may be awarded based on your and the Firms performance

• Company car/car allowance

• iPhone14 with subscription

• Referral bonus

• Internal coaching opportunity

• Sports opportunities and All You Can Move sportpass availability

• Compensation for long-distance commutes (for those who commute to work from outside the city limits)

• Relocation support for foreign candidates

• 3 paid days for volunteering and CSR activities

• In-depth professional training from beginner to advanced level

• Opportunity to participate in English and Hungarian language courses

Key Responsibilities

• Own (build out harmonize and improve) processes for complaint and penalty tracking and root cause analysis across all GDCs

• Maintain the Complaint Handling Policy and extend to KDN

• Preparation of KDN global level quality dashboards and reports under Indirect Tax Solution

• Drive Quality Board governance (including follow-up actions); the execution of some improvement actions could be also part of the role where indecency or global consistency is required

• Set up prepare for and potentially lead monthly quality committee meetings with Top Lead Offices

• Attend and supervise monthly GDC by GDC KDN internal quality meetings

• Present Quality KPIs if required at KDN T&L Management Team meetings

• Work closely and lead projects with KDN leadership on standardizing quality management across all functions and solutions

• Design and operate 3 lines of defense quality management framework (acknowledging that the Center Heads along with the Solution Lead are accountable ultimately for the quality)

• Design and operate a dynamic control framework in close cooperation with the Regional Center Heads and Regional Indirect Tax Delivery Leads

• Support the KDN Global Indirect Solution Lead in quality management including client escalations as appropriate

• Visibility and tracking of all quality developments and RCA corrective actions

• Lead/contribute to quality projects/process improvements across KDN including ISQM1 implementation support as appropriate

• Contributing to standardizing KPIs across KDN continuously developing the KPI metrics to adjust them to the business needs and support continuous improvement

• Owner of ISO 9001 audits for all GDCs

• Active support and coordination of ISO 20k and 27K audits for KGSH

• Quality training and other training based on needs

• Supporting Consequence management deconditions

• Onboarding and Leading Internal Control Experts

• Support and develop local Quality Managers appointed at each GDC

Requirements

• Bachelors or Masters degree in Accounting Finance Business Management or Legal is preferred

• Minimum 7 years of professional experience preferably gained at a Big 4 professional services firm (or equivalent)

• Black Belt / Master Black Belt / LEAN certification is an advantage

• Strong command of English both written and verbal

• Solid understanding of KDN Indirect Tax Solution including an overview on GDCs other than KGSH

• Minimum 3 years of process improvement/quality management experience

• Proven ability to help improve the compliance process for client(s)

• Leadership experience as a delivery leader country leader or project leader

• VAT compliance experience ideally for more jurisdictions is an advantage

• Working knowledge of data analysis and performance/operation metrics

Skills and competencies to fill the job:

• Highly intelligent business operator with a demonstrated ability to rapidly understand the big picture identify levels required to impact tactical change and then dig into the details to drive those levels

• High attention to detail when required with the ability to communicate clearly and concisely including good presentation skills

• Highly collaborative roll-up the sleeves style

• Exceptional interpersonal skills with extensive experience operating in a multi-cultural environment

• Demonstrated aptitude in problem-solving and decision-making backed up by strong analytical skills

• Target-driven and results-oriented with customer focus

• Comfortable managing an array of objectives and can prioritize effectively

• Enjoys working in an environment that is changing rapidly

• Excellent analytical skills and presentation abilities in Excel PowerPoint and PowerBI

• Self-motivated well organized

*Elements should be in line with company guidelines and policies.