General Manager High-Rise

Odevo and KW PROPERTY MANAGEMENT & CONSULTING

Odevo and KW PROPERTY MANAGEMENT & CONSULTING are leaders in property and community management combining global expertise with local market knowledge to deliver exceptional service. Together we manage a diverse portfolio of luxury properties and communities leveraging innovative technology operational excellence and a people-first approach to create thriving well-managed environments.

Odevo operates on a global scale bringing innovative technology and transformative solutions to modernize and streamline property management processes. KWPMC offers unmatched expertise and personalized service in managing some of the most prestigious properties in the U.S. Florida market. KWPMC manages a diverse portfolio of upscale high-rises to stately HOAs garden-style apartments and luxury motorcoach communities delivering tailored solutions that enhance property value and elevate the living experience. By combining global resources local expertise and a people-first approach we are committed to creating thriving communities and fostering long-term success for our clients and residents alike.

About the role

Provides management direction and leadership to ensure the property is maintained and operated in accordance with KWPM objectives. General Managers (GM) are certified and licensed by the State of Florida for Community Property Manager (CAM). The General Manager role will manage large communities often with amenities multiple boards and associations. The General Manager (GM) oversees Property Managers and other department leaders.

• As the key employee liaisons between the client KW Property Management and internal support staff the General Manager must perform the job duties with a view toward projecting a professional and competent image: Service to the customer in a friendly and outgoing manner is essential while timeliness and professional appearance are key.

• The position is fundamental to all functions of the community and includes working closely with the Association Board of Directors and/or the Developer to manage and operate the community facilitate solutions to problems within the community. Strong management skills customer service skills and supervisory skills are required.

• Demonstrate a positive professional and client-oriented attitude about the company with coworkers residents owners clients and the public; whether contact is by mail telephone or in person. Constantly strive for improvements in work process and results to better meet clients expectations.

• On assigned properties act as the companys primary coordinator to assure that the companys efforts fully meet and exceed contractual property management obligations.

• Prepare annual budget for the association.

• Analyze and distribute monthly financial statements including operating variances from budget cash management and strategies for collection of receivables.

• Maintain complete and accurate property files and records according to department systems with an emphasis on documentation for future reference. Coordinate with headquarters support staff on management company procedures for processing and distributing information. Provide prompt detailed and accurate general status reports on all properties assigned.

• Supervise on-site team members. Develop specifications and continually evaluate service needs and performance in all areas of maintenance and management. Encourages staff to behave in a professional manner and comply with companys safety standards. Motivates staff to work as a team.

• Establish and maintain collaborative working relationships between departments with coworkers and particularly with other members of a project team. Prepare for team meetings in advance and act as chairperson for the meeting.

• Acquires and maintains current knowledge of state and regulatory agency statutes and each clients community documents policies and procedures.

• Initiates contact with new resident representatives to coordinate the move-in process provides an introduction and orientation to the staff and building reviews available services and reviews the building rules and regulations.

• Sets and adheres to the highest standards of performance and instills them in the staff by personal follow-up to insure that the service is being delivered.

• Responds to phone calls and correspondence in a timely and professional manner.

• Maintain a professional relationship with the BOD Unit Owners and vendors.

• Ability to run a BOD meeting when necessary according to Roberts Rules of Order.

• Creates a management report which depicts an update on administrative items a financial overview actual condition of the property progress of specific projects and makes clear and concise recommendations.

• Prepares professional presentations of reports action plans budgets bid analysis etc.

• Supports the KWPMs GREAT values philosophy goals and adheres to KWPM policies.

• Organizes time effectively and successfully balances the competing demands of multiple projects.

• Attends monthly Managers meeting.

• Maintain and uploads all documents into the management support systems accurately and update accordingly.

• Monitors contracts regularly. Evaluate and negotiate all contracts effectively. Ensure all vendors provide a certificate of insurance naming the Association and KW Property Management as additional insured and certificate holder. Obtain copy of all business licenses from vendors. Update all documents accordingly.

• Maintain accurate records files and communication pertinent to the Association office. Organizes all files and policies as per the companys standards.

• Update Association communication regularly Update menu boards prepare Association newsletter update Association web-site.

• Processes violations work orders architectural control applications lease applications and sale applications regularly on a monthly basis as required.

• Possesses all knowledge of assets cash balances and availability of funds for projects. Cash flow management for capital improvement.

• Monitors aging report timely legal action and updated collection module on a timely basis.

• Keeps up to date equipment maintenance logs inventory and update preventive maintenance manual quarterly.

Who you are

• Relationshiporiented and empathetic you build trust quickly with boards residents and colleagues and stay calm patient and professional under pressure.

• Organized proactive and accountable you take ownership follow through on commitments and naturally look for better smarter ways to get things done.

• Collaborative coachable and growthminded you enjoy working as part of a team sharing ideas learning new tools and continuously improving how you and your communities operate

Experience

• Five (5) years of experience as Community Property Manager managing the community operations such as staff and service contracts.

• High School diploma required college degree preferred

• Must have a strong working knowledge of customer service principles and practices.

• Ability to read analyze and interpret technical procedures leases regulations or documents with a similar degree of complexity.

• Must be proficient and working knowledge of Microsoft Office Applications.

• Must have a Florida CAM license.

• Must have a valid FL Drivers license.

• Employee is sometimes required to work for extended periods of times; being flexible in the hours which could include nights and weekends.

• Must have the ability to react and address all emergency situations in a timely manner.

• Some locations will require bi-lingual in English and Spanish

Excited

Get in touch! We look forward to receiving your application! If you have any questions please feel free to contact Nicole Tacktikos Talent Partner at Odevo

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