User Support Specialist
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Job Location:
Wake County, NC - USA
Monthly Salary:
$ 67000 - 83621
Posted on:
Yesterday
Vacancies:
1 Vacancy
Job Summary
Agency
Community College SystemDivision
Technology Solutions Distance LearningJob Classification Title
User Support Specialist (NS)Position Number
Grade
DT07About Us
The North Carolina Community College System (System Office) is a statewide network of 58 public community colleges. The system enrolls over 500000 students annually. It is the 3rd largest in the nation based on the number of colleges. It also provides data to the North Carolina Learning Object Repository by collecting contributing and sharing digital learning resources for use in traditional or distance learning environments. The mission of the North Carolina Community College System is to open the door to high-quality accessible educational opportunities that minimize barriers to post-secondary education maximize student success develop a global multicultural and competent workforce and improve the lives and wellbeing of N.C. citizens.
Description of Work
RECRUITMENT RANGE: $67000-$83621This is complex professional work in providing comprehensive and innovative planning and analytical and technical assistance to users in the preparation of programs and applications to support research instructional and administrative activities within universities and state agencies. Employees may provide consultation support and/or training for technology-based systems. Employees may provide support of hardware applications operating systems and networking. This function requires an in-depth understanding of a wide variety of technologies to effectively support end-users and provide guidance to others. These employees may participate in applications development system integration and networking activities. This work requires very strong communication skills an ability to effectively interact with a broad range of end-users and others as well as an ability to use a variety of resources for providing support. Employees at this level typically provide advanced support for a broad range of technologies or in-depth support for a more narrowly defined area of technology. These employees may be responsible for oversight of user support programs projects or systems.
Knowledge Skills and Abilities/Management Preferences
KNOWLEDGE SKILLS AND ABILITIES
- Strong understanding of configuration troubleshooting and inventory control of computer hardware software and mobile devices. Tasks include equipment replacement and asset inventory desktop support to all organizational staff troubleshooting by testing and evaluating returned and older equipment performing routine maintenance on equipment updating documentation and following standards for configuring equipment to meet all security network system and agency requirements.
- Working knowledge of AV systems including video conferencing platforms (e.g. Teams and/or Zoom) control systems and AV equipment.
- Independently resolve unique problems through advanced system analysis and troubleshooting procedures and without a pre-determined course of action. Work requires excellent analytical and problem-solving skills.
- Communicate solutions to technicians analysts other specialists and other affected personnel to aid their future solving ability.
- Analyze and assess client needs to develop effective and appropriate solutions.
Minimum Education and Experience
Some state job postings say you can qualify by an equivalent combination of education and experience. If that language appears below then you may qualify through EITHER years of education OR years of directly related experience OR a combination of both. See the Education and Experience Equivalency Guide for details.
MINIMUM QUALIFICATIONS: Some state job postings say you can qualify by an equivalent combination of education and experience. If that language appears below then you may qualify through EITHER years of education OR years of directly related experience OR a combination of both. See the Education and Experience Equivalency Guide for details.
Bachelors degree in computer science or an IT related field from an appropriately accredited institution and two years of experience in the information technology field related to the positions role;
or Associate degree in computer science or an IT related field from an appropriately accredited institution and three years of experience in the information technology field related to the positions role;
or High School or General Educational Development (GED) diploma and five years of experience in the information technology field related to the positions role; or an equivalent combination of education and experience
EEO Statement
The State of North Carolina is an Equal Employment Opportunity Employer and dedicated to providing employees with a work environment free from all forms of unlawful employment discrimination harassment or retaliation. The state provides reasonable accommodation to employees and applicants with disabilities; known limitations related to pregnancy childbirth or related medical conditions; and for religious beliefs observances and practices.
Recruiter:
Cassandra MarreroRecruiter Email:
Required Experience:
IC
Key Skills
- Children Activity
- Access Control
- Human Resources Administration
- Government
- Actuary
- Hydraulics
