Senior Product Manager – Digitisation, Daily Banking (12-month Fixed Term Contract)

ING is seeking for an experienced Senior Digital Product Manager to join our Daily Banking Frictionless Banking team for a 12-month Fixed Term Contract.

As a Senior Product Manager youll play a pivotal role in shaping and elevating the everyday banking experience for our this role youll lead digitisation initiatives optimise endtoend customer journeys and drive strategic improvements across onboarding transactions and savings experiences.

Youll combine deep product process and digital expertise with a strong customerfirst mindset collaborating crossfunctionally challenging boundaries and using data to deliver seamless efficient and customercentric solutions that keep ING a step ahead.

Our ideal candidate will bring deep expertise in digital product management customer experience design endtoend journey optimisation and onboarding/lifecycle improvement. While you do not need prior banking experience you must be confident leading digital transformation analysing moments of truth and designing seamless customer journeys that elevate the experience across acquisition onboarding and everyday use.

Youll thrive in an agile datadriven environment collaborate across squads and continuously innovate to create frictionless digitised experiences for our Daily Banking customers.

Ready to make an impact

What youll do

• Lead digitisation initiatives that streamline and automate customer journeys across Daily Banking.
• Analyse customer behaviour feedback and pain points to identify opportunities for journey and process improvement.
• Own and optimise the endtoend onboarding and application experience for key banking products.
• Drive agile delivery by managing backlogs contributing to sprint rituals and ensuring initiatives land with quality.
• Manage issues incidents and product risks implementing structural improvements across systems and processes.
• Collaborate closely with crossfunctional teams Tech Operations Digital Contact Centre and Marketing to deliver seamless customercentric outcomes.

What were looking for

• Excellent digital product expertise with a proven track record in designing and delivering digital solutions that improve customer outcomes.
• Deep customer experience and journey optimisation skills including analysing pain points defining moments of truth and redesigning journeys endtoend.
• Handson experience in customer onboarding and lifecycle management especially improving application flows onboarding processes and ongoing engagement.
• Ability to lead digitisation and process improvement initiatives that enhance efficiency automation and customer satisfaction.
• Exceptional stakeholder management and collaboration skills working across tech operations contact centres and digital teams to deliver customercentric outcomes.
• Banking experience is not requiredwhat matters is your digital analytical and customerfirst mindset and your ability to deliver meaningful improvements to customer journeys.

Whats in it for you

• Discounted ING Health Insurance
• An additional Rest Day to support your wellbeing
• An IMPACT day to volunteer on approved sustainability activity

About Us

At ING were all about making life simpler and more rewarding - for the people who bank with us the team members who work with us and the communities were proud to support. Joining ING means stepping into an environment where your individuality isnt just welcomed - its celebrated. Weve built a culture thats fun inclusive and supportive giving you the freedom to be yourself so you can do your thing.

Whether youre taking ownership of exciting projects thinking outside the box or working with global colleagues youll find ING is the kind of place where growth isnt just a possibility; its a promise. As a WGEA Employer of Choice for Gender Equality and Family Inclusive workplace youll feel the difference in how we value and champion our people.

We make hiring decisions based on your skills capabilities and how you align with our values - not on ticking every box. So if youre interested but dont meet all the criteria we encourage you to apply. Were invested in fostering a diverse and inclusive workplace where everyone feels like they belong. Were your alliesin helping you do your thingduring the recruitment process so let us know (email below) if you require any support or adjustments when you apply

Sound like your kind of vibe We cant wait to hear from you!

(One last note: We operate using a direct talent sourcing model so no agency introductions please.)

ING is Australias most recommended bank according to RFI Globals Consumer Atlas Survey JanuaryJune 2025 (n 29510) when compared to customers of the 10 largest ADIs operating in Australia.

Need more

Contact: Skye Griffiths on

For support and adjustments including DEI LGBTQI confidential application support enquiries:

Applications close 13 February

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