Sr. Manager, Customer Engagement, Walmart

Relocation Assistance Offered Within Country
Job Number#171278 - Rogers Arkansas United States

Who We Are

Colgate-Palmolive Company is a global consumer products company operating in over 200 countries specializing in Oral Care Personal Care Home Care Skin Care and Pet Nutrition. Our products are trusted in more households than any other brand in the world making us a household name!

Join Colgate-Palmolive a caring innovative growth company reimagining a healthier future for people their pets and our planet. Guided by our core valuesCaring Inclusive and Courageouswe foster a culture that inspires our people to achieve common goals. Together lets build a brighter healthier future for all.

The Senior Manager of Customer Engagement for Walmart is instrumental in driving customer satisfaction deepening the Colgate-Palmolive-Walmart partnership and optimizing our presence and performance with this key retailer. This highly visible role is responsible for leading a high-performing team to manage the Colgate-Walmart supply chain. The Senior Manager ensures Colgates portfolio remains consistently available meets service level goals and aligns with Walmarts business priorities by fostering a motivated collaborative environment.

Accountable for inventory in-stock performance and supply chain execution the Senior Manager works closely with Walmarts buying and replenishment teams as well as internal Colgate partners to deliver seamless end-to-end planning and execution. Collaborating across Commercial Customer Service End-to-End Network Operations and Supply Chain Excellence this individual supports the Joint Business Planning (JBP) roadmap leads cross-functional initiatives and acts as the main supply chain partner to the Commercial Key Account Leader driving Walmart-specific objectives and delivering best-in-class results.

Responsibilities

• Lead mentor and develop the Walmart support team championing open communication and creating a collaborative goal-driven environment.

• Coach team and develop their capabilities in customer engagement problem-solving and technical skills necessary to support Walmarts evolving business needs.

• Promote a culture of accountability teamwork and continuous improvement modeling Colgates leadership values in all interactions.

• Manage team workload and goals to align with current and future account requirements ensuring optimal support coverage across all product categories.

• Leverage data analytics and reporting tools to optimize replenishment minimize out-of-stocks and support business reviews and Joint Business Planning (JBP) with Walmart.

• Drive process improvements and supply chain efficiency projects ensuring Colgate products meet or exceed Walmart guest expectations
  
  

Required Qualifications

• Bachelors degree in Business Supply Chain or related field

• 8 years of experience in consumer packaged goods supply chain leading teams directly and cross functionally

• Expert understanding of replenishment forecasting and inventory management

• Proficiency with Excel Google Sheets SQL or similar reporting tools

Preferred Qualifications

• Experience managing replenishment activities with major retailers (Walmart Target etc.)

• Track record of delivering operational excellence and driving process improvement

• DOMO Sigma Snowflake Google sheets Google Data Studio experience

• SAP/Kinaxis System knowledge

• Excellent communication and relationship-building skills able to simplify complex issues for cross-functional partners and retailer stakeholders

• Ability to influence and build strong partnerships with both internal teams and Walmart contacts at various levels

• Oral Care (or adjacent health/beauty) category experience

Compensation and Benefits
Salary Range $139000.00 - $170000.00 USD

Pay is determined based on experience qualifications and location. Salaried employees may also be eligible for discretionary bonuses profit-sharing and long-term incentives for Executive-level roles.

Benefits: Salaried employees enjoy a comprehensive benefits package including medical dental vision basic life insurance paid parental leave disability coverage and participation in the 401(k) retirement plan with company matching contributions subject to eligibility requirements. Additional benefits include a minimum of 15 vacation/PTO days (hourly employees receive a minimum of 120 hours) and 13 paid holidays (vacation days are prorated based on the employees hire date within the calendar year). Paid sick leave is adjusted based on role and location in accordance with local laws. Detailed information regarding paid sick leave entitlements will be provided to employees upon hiring and may be subject to adjustments based on changes in legislation or company policies.

Our Commitment to Inclusion
Our journey begins with our peopledeveloping strong talent with diverse backgrounds and perspectives to best serve our consumers around the world and fostering an inclusive environment where everyone feels a true sense of belonging. We are dedicated to ensuring that each individual can be their authentic self is treated with respect and is empowered by leadership to contribute meaningfully to our business.

Equal Opportunity Employer
Colgate is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race color religion gender gender identity sexual orientation national origin ethnicity age disability marital status veteran status (United States positions) or any other characteristic protected by law.

Reasonable accommodation during the application process is available for persons with disabilities. Please complete this request form should you require accommodation.

For additional Colgate terms and conditions please click here.

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