Project Manager, North America (Social Media)

Where: This is a fully remote role from the United States

Type: Full time salaried role

Join Us at Social Element!

Founded 23 years ago were a leading global full-service social media agency on a mission to Make Social Better for everyone.

To us better social means creating unskippable content making scrolling safer for everyone creating stronger connections with each other and making a huge impact.

Now were on the lookout for a passionate Project Manager to manage Brand Protection Community Management and Social Insights projects for a multinational automotive and an alcohol brand in North America!

What Youll Do

Tasked with supporting two major moderation and engagement clients and supporting our Social Intelligence function youll conduct tactical day-to-day duties issue resolution and ensure high quality of service delivery while supporting the Client Services department to nurture client relationships. This position also allows you to look for ways to find efficiencies by improving established processes and identifying opportunities to improve service delivery across the full project management function.

Project Management

• Oversight and ensuring seamless service delivery on our client projects

• Oversight of North America Insights deliverables

• Ensure services are delivered in accordance with the Statement of Work

• Ensure strong performance against KPIs (Key Performance Indicators)

• Coordination of all project activities with all service lines

• Serve as a key liaison between the client the client services team and service delivery team

• Serve as a backup on other projects as well as ensuring proper coverage and cross-training so all projects have adequate support and coverage in emergencies or during time off

• Ensure projects are fully resourced delivered effectively on time and within budget to include any planning ahead to forecast high volume times i.e. holiday coverage campaigns etc.

• Attend client meetings and provide clients with confident service focused recommendations and solutions

• Support with holiday cover for other Project Managers and key team members (may include some unsociable working hours)

• On-call for crisis and emergency escalation situations

• Proactively look for solutions to improve efficiency and meet client needs in order to strengthen the client relationship - bring in key stakeholders where needed to demonstrate to our clients that we are a strategic advisor and partner

• Quality Assurance (QA) in various forms across all projects - e.g. from checking productivity stats in tools to full QA of service delivery on client projects

Team Management

• Manage a team of flexible service team members

• Manage a team of hourly paid employees coordinate positive and negative feedback track late and missed shifts and serve as the line manager to this team

• Understand the services and business models to manage the team in alignment with overall business goals

• Communicate updates to the team from the client that impact the delivery of work in a timely manner

• Provide feedback to Resources on all project team selections (research which potential candidates are suitable for each project)

Documentation Tools

• Creation and maintenance of client project documentation including accurate documentation in Google Sites Zoho and

• Ensure all platforms are connected according to the Statement of Work escalation of any issues to relevant tool provider

• Maintain accurate and current records in Zoho complete quarterly audits

About You

Skills and Traits

• Strong accuracy skills and attention to detail

• Logical thinking with creative troubleshooting and problem-solving ability

• Strong written and verbal communication skills

• Strong organisational and time management skills to meet client and agency deadlines

• Level of confidence and gravitas when liaising with and advising clients

• Proven people management skills

• Ability to proactively identify pain points with our clients as well as opportunities that will strengthen the client relationship and lead to upselling additional services

• Effective relationship building skills

• Ability to work under pressure to meet key client deliverables and agency projects

• Knowledge of emerging industry practices when solving business problems

• Excel PowerPoint Google Drive and Basecamp skills

• Strong report writing skills

Experience and/or Education

• Must have Project Management experience ideally with an agency or in the marketing digital or social space of a large brand

• Significant experience with project management tools i.e.

• Preferred experience with CRM tools i.e. Zoho

• Must have an understanding of social media services including social monitoring strategy insights content platforms and tools

• Preferred experience in people management

• Familiarity with social media data
  

Social Element Values

Bring the joy: Our people bring the joy by radiating energy creating an uplifting atmosphere and spreading positive vibes thats magnetic to everyone around them!

Trusted Pioneers: Our trusted pioneers are trailblazers driven by curiosity leading the way with best-in-class solutions and innovative ideas.

Everyones welcome: We create an inclusive and respectful environment where communication is jargon-free and everyone feels welcome

Weve got you: With a team thats professional reliable smart and prepared we are problem-solvers who get it done and do it brilliantly.

Genuine humans: Our genuine humans are compassionate honest and unapologetically real.

Benefits

Please note these benefits are for US based employees only

100% Remote working

33 days of holiday (including the bank holidays)

Birthday off

Annual Occasion Day off for an important event

1 Volunteer day off

Paid Sick time off

Group Insurance Medical plans with generous employer contribution including one plan that is employer covered

Dental and Vision plans

FSA & HSA Options with employer contribution to HSA on select plans

401k with employer matching

Employer Paid Long-Term/Short-Term Disability

Enhanced family friendly policies

Career Break: After 1 years service can take between 4 weeks and 1 year unpaid leave.

Wellbeing Support

3 x Wellbeing Days

Flexible Fridays (Working half day)

The Hiring Process

Culture Connect Call with one of Talent Team

Skills Experience Interviews with members of the Project Management and/or Social Team

Chemistry Check with VP of Brand Protection and Project Management and Global Head of Social Intelligence

Our Diversity Equality & Inclusion Commitment

We welcome applications from diverse and under-represented groups regardless of their background.

We know the confidence gap and imposter syndrome can get in the way of meeting spectacular candidates so even if you feel you dont fulfil all the requirements we encourage you to still apply wed love to hear from you!

We value having divergent thinkers who bring various experiences and viewpoints to the table at The Social Element. We strongly encourage members of underrepresented groups to apply.

We are also able to make reasonable adjustments throughout the full recruitment process so we invite you to identify any additional support that you may require to ensure you are supported throughout the full process.

How To Apply

If youre ready to make your mark with us upload your resume and a cover letter explaining your personal/professional experience and why youre excited to join our team. Dont forget to include the specified details in your cover letter/video to ensure your application gets processed!

***If you would prefer to submit your application in a different format please feel free to get in touch with us at and we will be happy to assist you in any way we can. We will be unable to process applications via this inbox.

Excited to embark on this journey with us We cant wait to hear from you!