Calypso L2 Production Support

Gurgaon - India

Monthly Salary: Not Disclosed

Posted on: 23 hours ago

Vacancies: 1 Vacancy

Job Summary

Overview:

TekWissen is a global workforce management provider throughout India and many other countries in the world. The below job opportunity is to one of our clients who is a part of a trusted global innovator of IT and business services headquartered in Tokyo. We help clients transform through consulting industry solutions business process services IT modernization and managed services. This client enables us to move confidently into the digital future. This client committed to Long Term success and combine global reach with local client attention to serve them in over 50 Countries.

Position: Calypso L2 Production Support

Location: Hyderabad/Bangalore/Chennai/Pune/Noida/Gurgaon

Work Type: Hybrid

Job Type: Full Time

Job Description:

Key Responsibilities:

Act as primary L2 technical support contact for Calypso incidents and service requests.
Triage incoming tickets reproduce issues and apply documented recovery steps to restore service per SLA.
Perform root-cause analysis (RCA) for recurring incidents and propose permanent fixes or mitigations.-
Conduct Java-level debugging where appropriate: analyze logs
Escalate to Level 3 / Development when fixes require code changes providing detailed technical analysis reproducible test cases and impact assessment.
Execute database queries (SQL) and perform configuration checks on Calypso modules and middleware.
Monitor application health perform basic system checks (processes services JVM metrics) and coordinate with infrastructure or ops teams for system-level remediation.
Work within an ITSM tool (Ivanti) to update tickets communicate status to stakeholders and document remediation steps.
Participate in on-call rotations and follow incident management procedures for major incidents.
Update and maintain runbooks knowledge base articles and playbooks for common issues and recovery sequences
Communicate clearly with customers - provide timely updates manage expectations and ensure post-incident follow-up.

Required Technical Skills

Hands-on experience with Calypso (front-to-back processing common modules relevant to your environment: e.g. Treasury Derivatives Collateral Confirmations).
Strong Java debugging skills
Solid SQL skills and experience with RDBMS (Oracle PostgreSQL SQL Server) for data investigation and minor fixes. (Basic SQL query required like)
Comfort with Linux/Unix command line for log collection
Experience with ITSM tool Ivanti Neurons for incident and change management
Better to have MX understanding.
Understanding of calypso Architecture

Required Soft Skills

Strong customer-facing communication skills and ability to explain technical issues to non-technical stakeholders.
Analytical and structured problem-solving approach.
Ability to work under pressure during incidents while maintaining accuracy.
Team-oriented: coordinate cross-functional teams (L1 L3 Dev Ops Business).
Good documentation skills and attention to detail.

TekWissen Group is an equal opportunity employer supporting workforce diversity

Overview: TekWissen is a global workforce management provider throughout India and many other countries in the world. The below job opportunity is to one of our clients who is a part of a trusted global innovator of IT and business services headquartered in Tokyo. We help clients transform through...