Patient Support Manager Digital Experience & Product Lead

Mississauga - Canada

Monthly Salary: $ 116680 - 166680

Posted on: 19 hours ago

Vacancies: 1 Vacancy

Job Summary

Patient Support Manager - Digital Experience & Product Lead

Are you passionate about creating digital experiences that are effortless intuitive and engaging Do you believe accessing healthcare support should be as smooth and userfriendly as the best digital experiences people rely on every day If youre a product designer UX/UI specialist or digital innovator who thrives on solving real user problems we invite you to lead the digital transformation of our patient support experience at Novo Nordisk Canada.

The position

As a Patient Support Manager - Digital Experience & Product Lead at Novo Nordisk you will:

Design and own the patient journey: Lead the end-to-end design of digital patient support experiences from online enrolment to self-service tools and beyond. Map every touchpoint remove friction and make every interaction simple accessible and empowering.
Champion user-centered design: Build patient-first digital experiences across web messaging and other digital touchpoints that match the clarity and ease of leading consumer brands.
Make the system work end-to-end: Align front-end journeys with back-end platforms (e.g. CRM and supporting systems) to enable accurate data capture and information flow.
Build like a product owner: Partner with Marketing Legal Compliance and external technology partners to deliver solutions that are robust scalable and compliant but never at the expense of user experience.
Leverage data for delight: Use analytics user feedback and behavioural insights to continuously improve adoption engagement and satisfaction.
Design for a high-regulation environment: Build digital experiences that meet strict requirements around patient safety privacy and responsible communication ensuring compliance without compromising usability.

Qualifications

5 years in UX product design service design or digital product management with a strong track record delivering polished high-quality digital experiences.
Experience setting vision or contributing to digital product strategy is an asset.
Proven ability to work across functions (e.g. Marketing Data Legal Compliance etc.) and with external technology partners to bring digital solutions to life.
Comfort designing in a regulated healthcare environment balancing user needs with requirements around privacy approved messaging and accuracy (prior pharma experience not required).
Hands-on experience using analytics tools (e.g. Google Analytics) and behavioural insights to drive adoption engagement and continuous improvement.
Experience in healthcare or pharma is an asset but not required. We value fresh perspectives from consumer tech e-commerce fintech travel or other consumer sectors building modern digital experiences.

About the Department

Youll join the Cardiometabolic Marketing - Patient Support team committed to transforming patient support in Canada. Our mission is to remove barriers and create seamless patient-centered experiences that improve health outcomes. Every initiative you lead will have a direct and meaningful impact on patients lives.

Were on a journey to strengthen our digital capabilities and advance innovative solutions that simplify access enhance engagement and leverage data and technology to deliver exceptional support. Collaboration is at the heart of what we do youll work closely with cross-functional partners in a dynamic fast-paced environment where ideas are valued and progress is encouraged. Join us in making a tangible difference for patients across Canada

Working at Novo Nordisk

Every day we seek the solutions that defeat serious chronic diseases. To do this we approach our work with an unconventional spirit a raredeterminationand a constant curiosity. For over 100 years this unordinary mindset has seen us build a company unlike any other. One where a collective passion for our purpose mutualrespectand a willingness to go beyond what we know delivers extraordinary results.

What we offer

At Novo Nordiskyoulljoin a global healthcare company with a unique culture and strong results. We offer continuous learning career development and benefits tailored to your life and career stage.

Salary:For thisroletheAnnualBaseSalary ranges from $116680$166680

The placement in the salary range will be assessed during the recruitment process based onyour skills competenciesknowledgeand relevant experience match the position requirements

Incentives:Based on theroleslevel and other factors the salary package may include short-term (STI) and/or long-term (LTI) incentives.

Benefits:The eligibility for specific benefits may varybased on the job and location

Learn more about our Reward Philosophyher e.

This job posting is not for an existing vacancy.

More information

For more informationvisit Facebook Instagram X LinkedInand your application click on Apply now attach your CV and follow the instructions.

Deadline

Please apply beforeFebruary13th 2026

We commit to an inclusive recruitment process and equality of opportunity for all our job applicants.

At Novo Nordisk were not chasing quick fixes were creating lasting change for long-term health. For over 100 years weve been driven by a single purpose: to defeat serious chronic diseases and help millions of people live healthier lives. This dedication fuels our constant curiosity and inspires us to push the boundaries of whats possible in healthcare. We embrace diverse perspectives seek out bold ideas and build partnerships rooted in shared purpose. Together were making healthcare more accessible treating and preventing diseases and pioneering solutions that create change spanning generations. When you join us you become part of something bigger a legacy of impact that reaches far beyond today.

Required Experience:

Manager

Patient Support Manager - Digital Experience & Product LeadAre you passionate about creating digital experiences that are effortless intuitive and engaging Do you believe accessing healthcare support should be as smooth and userfriendly as the best digital experiences people rely on every day If yo...