Director of Guest Relations Chef Concierge Waldorf Astoria New York

EOE/AA/Disabled/Veterans

At Waldorf Astoria we create unforgettable experiences for our guests meaningful opportunities for our Team Members and a positive impact in our community.

After undergoing a transformative restoration The Waldorf Astoria New York has reignited its magnetic allure. The Waldorf Astoria New York is seeking a Director of Guest Relations/Chef Concierge to unveil a new era of luxury which embodies the spirit of New York City.

With a fresh modern expression of its rich authentic legacy Waldorf Astoria provides guests the exceptional environment and the personalized attention of True Waldorf Service that creates unforgettable experiences for discerning travelers with 375 rooms (plus 375 residences) 40000 square feet of event space holistic spa and wellness programming and celebrity chef landmark destinations around the world Waldorf Astoria Hotels & Resorts reflect the culture and history of their extraordinary locations.

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Waldorf Astoria New York ()

Classification: Full-Time

Shift: Various must be available weekdays weekends and holidays.

Pay Rate:The annual salary range for this role is $85000 - $110000 and is based on applicable and specialized experience and location.

The Director of Guest Relations / Chef Concierge at The Waldorf Astoria New York is responsible for delivering exceptional guest service ensuring that every guest experience is personalized and memorable. This role requires a deep knowledge of the local area luxury service standards and a passion for hospitality.

What will I be doing

The Director of Guest Relations / Chef Concierge greets customers personalizes and customizes guest stays and responds to inquiries with accurate information regarding hours of outlet operation hotel services directions to local attractions or meeting rooms car rentals and airline shuttle service etc. Makes arrangements for these services as needed by guests. Manages department budget including approval of payroll. Trains supervises schedules and assists in evaluating staff.

• Provide personalized service to guests assisting with reservations transportation and local attractions.
• Anticipate guest needs and preferences offering tailored recommendations.
• Supervise and mentor the concierge team ensuring consistent service quality.
• Conduct training sessions on local knowledge service standards and best practices.
• Maintain an extensive knowledge of New York Citys dining entertainment and cultural offerings.
• Build and maintain relationships with local vendors restaurants and attractions for exclusive guest access.
• Address guest inquiries and resolve issues promptly and professionally.
• Handle special requests and unique situations with creativity and efficiency.
• Liaise with other departments to ensure seamless guest experiences.
• Prepare and communicate daily briefings for the concierge team regarding special events and VIP guests.
• Manage concierge desk operations including scheduling and staffing
• Oversee the concierge budget reporting on expenses and revenue generation.

What are we looking for

Since being founded in 1919 Hilton has been a leader in the hospitality industry. Today Hilton remains a beacon of innovation quality and success. This continued leadership is the result of our Team Members staying true to our Vision Mission and Values. Specifically we look for demonstration of these Values:

• Hospitality - Were passionate about delivering exceptional guest experiences.
• Integrity - We do the right thing all the time.
• Leadership - Were leaders in our industry and in our communities.
• Teamwork - Were team players in everything we do.
• Ownership - Were the owners of our actions and decisions.
• Now - We operate with a sense of urgency and discipline

In addition we look for the demonstration of the following key attributes:

• Quality
• Productivity
• Dependability
• Customer Focus
• Adaptability

Qualifications

• Four years experience as a Concierge Manager or similar role in a Forbes 5-star hotel
• Strong leadership skills with a focus on team development.
• Exceptional communication and interpersonal skills.
• Strong Knowledge of New York City and its attractions events and dining options.
• Proficiency in concierge software and reservation systems.
• Ability to work flexible hours including weekends and holidays.

What will it be like to work for Hilton

Hilton is the leading global hospitality company spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century Hilton has offered business and leisure travelers the finest in accommodations service amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision to fill the earth with the light and warmth of hospitality unites us as a team to create remarkable hospitality experiences around the world every day. And our amazing Team Members are at the heart of it all!

The Benefits Hilton is proud to have an award-winning workplace culture ranking #1 Worlds Best Workplace by Great Place To Work & Fortune We support the mental and physical wellbeing of all Team Members so they can Thrivepersonally and professionallyin a diverse and inclusive environment thanks to innovative programs and benefits. Hilton offers its eligible team members a comprehensive benefits package including:

• Access to your pay when you need it through DailyPay
• Medical Insurance Coverage for you and your family
• Mental Health Resources
• Best-in-Class Paid Time Off (PTO)
• Go Hilton travel discount program
• Supportiveparental leave
• Matching 401(k)
• Employee stock purchase program (ESPP) - purchase Hilton shares at 15% discount
• Debt-free education:Access to a wide variety of educational credentials (ex. college degrees high school completion English-language learning digital literacy professional certificates and more)
• Career growth and development
• Team Member Resource Groups
• Recognition and rewards programs

*Available benefits may vary depending upon property-specific terms and conditions of employment.