Agency Manager Recovery
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Job Location:
Monthly Salary:
Posted on:
10 hours ago
Vacancies:
1 Vacancy
Job Summary
Key Responsibilities
Agency & Operations Management
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Manage external tele-calling agencies including team leads and vendor proprietors to meet BAU collection targets.
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Monitor daily performance of agents and teams to ensure recovery targets are achieved.
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Coordinate with internal teams to support branch-level and operational requirements.
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Handle empanelment of new collection agencies as per business needs and location requirements.
Business & Financial Management
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Drive improvements in collections and legal recovery performance.
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Ensure delivery of targets communicated by the Collections Head.
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Manage Non-Cooperative Loan (NCL) collections through off-roll tele-calling teams.
Customer Focus
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Build and maintain strong relationships with customers.
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Review agent performance and personally visit delinquent 90 DPD customers when required.
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Oversee settlement processes repossession activities and police station visits related to recovery cases.
People / Team Management
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Lead and coordinate off-roll tele-calling staff.
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Act as a bridge between off-role tele-calling teams and branch teams for smooth operations.
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Identify gaps and implement new solutions to improve collection efficiency.
Process & Compliance
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Ensure adherence to regulatory guidelines and internal collection models.
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Monitor end-to-end collection processes including branch cash reconciliation.
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Maintain quality standards and ensure process discipline across agencies.
Required Skills:
CollectionsCollections ManagementNCL RecoveryAgency ManagementTelecalling CollectionsDelinquency ManagementRecovery TargetsSG LoansRural Lending
Key Skills
- Sales Experience
- B2B Sales
- Marketing
- Financial Services
- Customer Services
- Management Experience
- Redmine
- Agency Management
- Home Care
- Outside Sales
- Sales Management
- Recruiting
