Service Delivery Manager

Petaling Jaya - Malaysia

Monthly Salary: MYR 13000 - 13000

Experience Required: 4-5years

Posted on: 8 hours ago

Vacancies: 1 Vacancy

Job Summary

Developing a deep and thorough understanding of projects to gain insights into the scope of delivery and to be responsible for end-to-end management of projects.
Ensuring that systems procedures and methodologies are in place to meet required quality standards and service level agreements.
Taking ownership of critical incidents coordinating with resolution parties and establishing effective communication between stakeholders and post-incident reviews.
Taking accountability for service delivery performance meeting customer expectations and driving future demand.
Recommending methods of improvement and seeing that actions are planned and implemented on time for service delivery improvements.
Providing accurate and regular reports to the management on performance of the service delivery and on-going projects.
Leading a software engineering team including staff recruitment performance assessment training and mentoring.
Building and maintaining positive relationships with customers.
Building strong relationships with other teams (client servicing creative user experience and product) and stakeholders to enable effective dialogue exchange between departments.
Collaborating with technical partners to set standards for software infrastructure and security.
Ensuring that projects and services are delivered to comply with latest RMIT Outsourcing and Security guidelines.

Requirements

Bachelors degree (or equivalent) in computer science information technology or engineering
Experienced in dealing with 3rd party service providers
Solid organizational and project management skills
Exceptional leadership skills and ability to train and guide junior members
Strong customer service and people management skills
In-depth knowledge of escalation procedures incident management resource planning and other disciplines related to service delivery e.g. ITIL principles
At least 3 years of relevant professional experience in a similar role or 7 years of experience in software development experience around enterprise and cloud environments
Solid problem-solving skills and ability to manage and prioritize tasks efficiently
Excellent oral and written communication skills.

Required Skills:

Experienced in Performance tuning of database systems ORACLE Familiar and/or experienced with administrating in Unix / Linux OS Knowledge of Unix shell scripting Possess at least 1 year PL/SQL experience Possess knowledge or experience with Oracle related tools Experience using Oracle Data Guard with or without broker With OCA / OCP Certification will be added benefit. (Oracle Certified Associate / Oracle Certified Professional) Familiar with performing Backup and Restore procedures Familiar and/or experienced with installing upgrading and managing of database tools Possess basic knowledge and/or experience in Oracle Enterprise Manager Willing to work on shift rotation basis Willing to work overtime / standby (Overtime claimable) Willing to work in Mid-valley KL

Developing a deep and thorough understanding of projects to gain insights into the scope of delivery and to be responsible for end-to-end management of projects.Ensuring that systems procedures and methodologies are in place to meet required quality standards and service level agreements.Taking owne...

Developing a deep and thorough understanding of projects to gain insights into the scope of delivery and to be responsible for end-to-end management of projects.
Ensuring that systems procedures and methodologies are in place to meet required quality standards and service level agreements.
Taking ownership of critical incidents coordinating with resolution parties and establishing effective communication between stakeholders and post-incident reviews.
Taking accountability for service delivery performance meeting customer expectations and driving future demand.
Recommending methods of improvement and seeing that actions are planned and implemented on time for service delivery improvements.
Providing accurate and regular reports to the management on performance of the service delivery and on-going projects.
Leading a software engineering team including staff recruitment performance assessment training and mentoring.
Building and maintaining positive relationships with customers.
Building strong relationships with other teams (client servicing creative user experience and product) and stakeholders to enable effective dialogue exchange between departments.
Collaborating with technical partners to set standards for software infrastructure and security.
Ensuring that projects and services are delivered to comply with latest RMIT Outsourcing and Security guidelines.

Requirements

Bachelors degree (or equivalent) in computer science information technology or engineering
Experienced in dealing with 3rd party service providers
Solid organizational and project management skills
Exceptional leadership skills and ability to train and guide junior members
Strong customer service and people management skills
In-depth knowledge of escalation procedures incident management resource planning and other disciplines related to service delivery e.g. ITIL principles
At least 3 years of relevant professional experience in a similar role or 7 years of experience in software development experience around enterprise and cloud environments
Solid problem-solving skills and ability to manage and prioritize tasks efficiently
Excellent oral and written communication skills.