Workforce Management Planner

About Wolt

At Wolt we create technology that brings joy simplicity and earnings to the neighborhoods of the 2014 we started with delivery of restaurant food. Now were building the delivery of (almost) everything and youll find us in over 500 cities in 30 countries around the 2022 we joined forces with DoorDash and together we keep on dreaming big and expanding across the globe.

Working at Wolt isnt always easy but its definitely exciting. Here youll learn more build more and ship more than in most other companies. Youll be challenged a lot but also have a lot of fun on the way. So if youre a self-starter with drive and entrepreneurial spirit this could be the ride of your life.

Wolt is a technology company that makes it incredibly easy to discover and get the best restaurants grocery stores and other local shops delivered to your home or office. Wolt works together with over 30000 restaurant and retail partners as well as with over 60000 courier partners across 23 countries and 129 cities. Our apps (iOS and Android) have the industrys highest reviews largely because of our customer-centric approach to how we build our products and operations. For example our customer service team responds in a matter of seconds in the customers own language.

Weve raised more than 707M in financing from renowned U.S. and European-based investors such as ICONIQ Capital Tiger Global DST Prosus KKR Coatue 83North Goldman Sachs Highland Europe and EQT Ventures & EQT Growth among others. Weve also been fortunate enough to receive some appreciation and recognition for our hard work along the way: Apple selected Wolts app as their Editors Choice Wired named the company one of the Hottest Startups in Europe Forbes included our CEO Miki Kuusi on its 30-under-30 in Consumer Tech list and the Nordic Startup Awards named Wolt Company of the Year.

In 2020 the Financial Times named us Europes second fastest-growing company. Were still expanding rapidly and are looking for more talented individuals to join us. If you are passionate about cutting-edge technology great food and making an impact in your city then Wolt just might be for you.

Wolt is more than just a food and retail delivery operation we are built upon a solid foundation of state-of-the-art technology. Our internal tooling enables us to ramp up new cities efficiently and provide excellent customer service our own logistics platform allows us to optimize our couriers work to get you the food you want as fast as possible and our restaurant platform allows restaurants to offer exciting food experiences for our customers in an optimal way.

We work in small teams with high ownership with each team focusing on a key area of the Wolt product stack. Every one of our product team members has a say in where we are going and what solutions we implement. We work with passion but we havent forgotten how to have fun along the way!

What youll be doing

As an Israel Workforce Management Planner youll play a key role in scaling and optimising Wolts support operations in one of our largest on-demand markets. Youll own capacity planning forecasting accuracy and cost optimisation working closely with regional and global stakeholders to balance customer experience agent wellbeing and business efficiency.

Day-to-day in this role youll:

• Build and continuously optimise capacity plans across multiple sites translating demand forecasts into staffing and hiring needs.
• Partner closely with Product Operations Finance and the global Recruitment team to ensure plans support SLAs and reflect business changes.
• Create and maintain performance and analytical reporting tracking forecast accuracy service levels occupancy and costs.
• Run scenario modelling and retrospective analyses to improve forecasting accuracy (MAPE) and operational efficiency.
• Co-own support budget planning and cost tracking providing insights on variances vs. plan.
• Drive operating model improvements through data automation and SQL-based analysis.

Our humble expectations

• Experience in forecasting capacity planning and scenario modelling within a Workforce Management environment.
• Strong analytical skills with the ability to turn data into clear actionable insights.
• Advanced Excel skills and ability to run SQL queries (Python is a plus).
• Comfortable working independently in ambiguous environments and proactively driving improvements.
• Proven ability to identify and implement automation and efficiency opportunities.
• Strong stakeholder management and communication skills ideally in a global multi-site setup.
• Ownership mindset with the ability to balance customer experience agent wellbeing and business goals.

What we offer

• A high-impact role shaping how we scale support operations in one of the worlds largest on-demand markets.
• The opportunity to influence strategic workforce cost and service-level decisions.
• Collaboration with a highly skilled global Workforce Management team and a world-class lead focused on growth and development.
• Exposure to cross-functional and international stakeholders including DoorDash partners.
• Clear career progression opportunities in a fast-paced data-driven hybrid work environment.

Next steps

After applying you can expect an initial screening conversation followed by interviews focusing on your analytical skills Workforce Management experience and stakeholder collaboration. The process may include a practical or case-based discussion. Well keep you informed at every stage and aim to move efficiently and transparently.

Our Commitment to Diversity and Inclusion

Were committed to growing and empowering a more inclusive community within our company industry and cities. Thats why we hire and cultivate diverse teams of people from all backgrounds experiences and perspectives. We believe that true innovation happens when everyone has room at the table and the tools resources and opportunity to excel.