Hotel Manager
Share
Job Location:
Marshall County, WV - USA
Monthly Salary:
Not Disclosed
Posted on:
13 hours ago
Vacancies:
1 Vacancy
Department:
Job Summary
As Hotel Manager at The Knox you will be a key leader and storyteller in the hotels launch and daily operation. Reporting to the General Manager and serving as a member of the Executive Committee you will ensure the successful execution of day-to-day operations across Rooms Food and Beverage Security Spa Valet Parking Wellbeing and IT. Your leadership will shape our service culture and help establish The Knox as one of Dallass most sought-after luxury destinations.
KEY RESPONSIBILITIES
Lead and inspire the team to drive excellence as our core competency to drive profitability.
Foster an enriching culture within the Rooms and Spa inclusive of guest experiences and activities
Responsible for the development of management staff to increase knowledge and skill level.
Takes a leadership role in building a strong and committed team.
Interacts with other Executive Committee members department managers and home office leaders to facilitate positive and constructive communication and cross-functional cooperation.
Operations/Rooms/ExperiencesCreate The Soul of the Place for our team and guests.
Champion our Auberge Service standards for us to become best-loved
Build programs to keep our property and Rooms at an extraordinary refined level.
Supports the team in monitoring and inspecting service delivery in all areas. Includes oversight of daily inventory and rate control via reports produced by revenue management reservations and sales & marketing departments. Responsible for analyzing data and making key decisions to maximize revenue opportunities.
Actively and creatively upgrades the standards of the propertys operations and products.
Takes an active role in guest relations and initiates guest contact responsible for resolution of guest service issues and meeting with guests during their stay. Key driver in maintaining relations with repeat guests.
Problem solve team member and guest opportunities in a continuous push towards excellence.
Prepares and executes budget and financial analysis for rooms and related areas.
Culture and Employee JourneyCurate and manage the team members experience while working in coordination with Talent and Culture to create an exceptional on boarding process for all Team members.
Participate in the administrative duties related to the hiring scheduling training discipline documentation and coaching of department staff.
Advise managers and participate in employee counseling investigation and disciplinary process; provides leadership and direction to the overall resort operation with focus in Rooms Residences Spa and Experiences.
Work closely with our Talent and Culture team to ascertain training needs. Continues to work with management to deliver and create on - going programs in coordination with the Auberge Standards.
Drive the development of all management and employees to produce future leaders for the company.
Qualifications :
3 years experience in a similar position in a luxury environment with progressive leadership responsibilities.
Ability to direct performance of the Management staff to develop a cohesive team.
Strong business and financial acumen.
Strong organizational skills and attention to detail.
Understanding of expenses and payroll cost control.
Experience with interviewing selection disciplinary processes.
Experience in training delivery presentations.
Strong computer skills.
Strong interpersonal and leadership skills
Must be self-motivated and results oriented.
Spanish language skills preferred.
Additional Information :
Auberge Collection is a portfolio of extraordinary hotels resorts residences and private clubs. While each property is unique all share a crafted approach to luxury and bring the soul of the locale to life through captivating design exceptional cuisine and spas and gracious yet unobtrusive service. With hotels and resorts across three continents Auberge invites guests to create unforgettable stories in some of the worlds most desirable destinations. Please visit to learn more about our Collection. Follow us on Instagram TikTok Linkedin Facebook and Pinterest: @Auberge and #AlwaysAuberge.
The Knox Hotel Employer LLC is an Equal Opportunity Employer M/F/D/V. The Knox Hotel Employer LLC provides equal employment opportunities (EEO) to all team members and applicants for employment without regard to race color religion sex national origin age disability or addition to federal law requirements The Knox Hotel Employer LLC complies with applicable state and local laws governing non-discrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment including recruiting hiring placement promotion termination layoff recall transfer leaves of absence compensation and training
Remote Work :
No
Employment Type :
Full-time
Key Skills
- Food Handling
- Hospitality Management
- Hotel Experience
- Hospitality Experience
- GM Vehicles
- Management Experience
- Profit & Loss
- Revenue Management
- Hotel Management
- Operations Management
- Budgeting
- Leadership Experience
About Company
Become one of the authors of our story. Join our team as a Receiving Agent at Susurros del Corazón in Punta de Mita Mexico, reporting to the Purchasing Manager. Your main responsibility will be to ensure that the products/merchandise received meet the quality standards required by the ... View more
