Customer Success Engineer

Pune - India

Monthly Salary: Not Disclosed

Posted on: 15 hours ago

Vacancies: 1 Vacancy

Job Summary

Role Overview
We are looking for a motivated Customer Success Engineer to join our fast-growing customer engineering this role you will work closely with customers helping them troubleshoot complex Kubernetes environments drive product adoption and ensure long-term success.

What Youll Do

Troubleshoot complex issues in Kubernetes clusters and cloud native environments through deep dive into logs configurations and even code if needed.
Provide conversational technical support to end customers through slack and ticketing system
Work closely with Engineering and Product teams to escalate bugs and deliver timely resolutions provide critical inputs to product roadmap through articulated customer feedbacks / requests.
Help customers with onboarding best practices and successful adoption of the platform
Take ownership of customer challenges end-to-end and ensure high satisfaction
Contribute to support documentation troubleshooting guides and internal knowledge sharing
Be part of building and scaling customer success processes in a hyperscale growth phase startup

What Were Looking For

Strong hands-on experience with Kubernetes in production environment
Strong fundamentals in Kubernetes Networkings Key components RBAC
Strong Linux system administration experience
Excellent written and verbal communication skills
Ability to explain technical concepts clearly to customers and internal teams
Comfort working in a remote-first setup with global customers
Flexibility to work in shifts aligned with EU/NA time zones
Experience with cloud platforms (AWS/GCP/Azure) is a plus
Passion for solving customer problems and working in high-growth environments

Required Experience:

Role OverviewWe are looking for a motivated Customer Success Engineer to join our fast-growing customer engineering this role you will work closely with customers helping them troubleshoot complex Kubernetes environments drive product adoption and ensure long-term success.What Youll DoTroubleshoot ...